Opticians Direct Reviews 13,710

10/10 Professional speedy service & very good price. Glasses arrived and are perfect. Varifocal lenses are spot on, no problem at all. Well recommend save pounds.

Ordered a pair of sunglasses on March 2nd for my holiday in April. Confirmation email said most glasses arrive within a week.

After more than 2 weeks and no glasses (as well as receiving 0 updates) I contacted customer services and was told to expect the glasses in 2 - 6 days....

After the 6 days passed I still had heard nothing so had to recontact Opticians Direct again. I was told the pair of glasses had needed to be reordered and therefore they will be waiting another 1 - 2 weeks for them before they even arrive at Opticians Direct....

Terrible comminication, no apology for the inconvenience caused. I would not have even been updated if I had not gone out of my way to contact them.

My holiday is approaching and now I have no idea if the glasses I ordered almost a month ago will arrive on time.

Good quality Sunglasses.

Saved around £50 buying them from Opticians direct rather than Ray Ban

They made delivery for when I needed them, however it would be good if they kept you updated slightly more.

Overall happy

Fantastic service and great delivery

Sour experience with returns.
I don't think the company should so boldly claim on their page how buyers should buy with confidence and get a money-back guarantee if you don't factor in the most costly item, the lenses.

Now I've sent the return back at my own cost, I can't even get the lenses back that I've paid £80+ for without spending another £5 for postage back to me. Where was that in the advertising?

I bought 2 pairs and when I received them, everything was perfect. The fit, quality of lenses, I was absolutely satisfied

Good choice of sunglasses Quick delivery
Sadly I had to return glasses as they didn’t fit me properly

Great service
Ordering was easy and the prices are good,
Delivery quick.

Save yourself the hassle and go to an in-person optician. I chose this option to save time, but the glasses weren’t quite right initially. While that’s not entirely their fault, it really highlights how important it is to have measurements like PD taken in person for accuracy.

We did eventually get there, but it required getting measurements done at a pharmacy and a lot of back and forth, which defeated the purpose of convenience.

When my glasses were returned, the case I sent with them wasn’t included. It was later sent separately but seems to have been lost in the post, which is disappointing.

Communication during the process became frustrating and unhelpful, particularly when trying to resolve the missing case issue.

Brilliant, will definitely be ordering from you again!

Didn’t ship glasses in promised time frame, rude customer service, glasses now expected two and a half months after I originally ordered instead of the promised 14 working days.

The sunnies arrived quickly and were as expected. Best price on the net, would recommend them and use them again.

Excellent service as usual
🙂

I was super impressed. I made a call and spoke to a lovely lady called Alyssa to check that the sunglasses I wanted were in stock, she kindly went to check for me and called me back very promptly. I placed my order and they arrived 1 or 2 days later, I cant remember now.
I love my new sunglasses and will deffo shop here again.
Thank you

13 days and counting… not received my order and no updates on the website since the day I purchased (almost 2 weeks ago). 11 working days when excluding 2-day weekend.

Speedy delivery, and product as described. Great price too! Very happy with the service :)

Beautiful frames at great price!

Quick delivery. Good price. Ray-Bans.