Optimalprint Reviews 

Horrible delivery service, no live agent, constantly just redirected to AI agent. Advertised express delivery but apparently doesnt stand by that. Was given an express delivery time of the 31st july (that didnt happen). Recieved an email saying it would be delivered 3rd August (no reason for delay), its now the 3rd and once again recieved another notification that there now a further delay (no clue why) and basically not being delivered till 11th August. This is by no means considered express delivery just been SCAMMED out of paying extra money for express delivery for a standard delivery and basically no longer need the service. Id be better cancelling the order and going elsewhere!

BLOODY JOKE!!! Won't be using this site again due to poor delivery service and false advertisement of "express delivery" !! Order no. #37753111

I was very pleased with the original order for 10 ‘Create your own’ cards, using my own design that I reordered a further batch of 10 printed from the same artwork.
I am happy to say that the 2nd order was printed by the same supplier and to the same good quality as my first order. Thank you.

One of the picture's were blurry, I'm not sure why as all the other picture's were fine

I ordered some a4 prints on the optimal print website. I paid extra when given the delivery options as we had guests coming and I thought it would be nice to have the frames filled by the time they arrived. I selected the option for Thusday delivery as it would allow enough time I thought if they even arrived by Friday.

It is now Saturday and I still havent recieved my prints, apparently they were collected by amazon but passed to royal"snail". This means I won't recieve my prints until at least Monday as royalsnail don't deliver on Sundays. So I paid extra for delivery but the date given will have been missed by 4 days, which is pretty dire in my opinion.

The worst thing is there is no email or phone number so my only option was to contact them via chat which was an ai bot. I explained to the bot the situation and it decided that I did not deserve to be refunded for my delivery charges even though the day given has been missed by 4 days minimum.

Modern day slop service and Royal mail have went to the dogs.

I ordered prints from snapfish on the same date and they arrived on time, unfortunately they did not offer the size of print I needed.

"Update 1 August 2nd"As requested in the reply from optimal print the only order number or way of tracking the package was a tracking number and email from amazon shipping who have passed the package onto royal mail. When checking the shipping status there has been no movement since the 30th of July and the package seems to have stopped in Leeds. This is obviously even more irratating as I still have no photos and clearly I am not going to recieve them anytime soon. The tracking number I have is - Tracking ID : WJ003278297GB so you can check it yourself. Also no email or way of contacting Optimal print directly other replying to a trust pilot review. I would like an update on when I will recieve my order?

"Update 2 August 4th" optimal print asked me to reply with more information 2 days ago. No one reached out via email or have replied to this review since so i assume it is just lip service to show they reply to these reviews. I have still not recieved my order and it has been stuck at a depot in Leeds since last week according to the tracking number, royal mail tracking says unavailable. At this stage I dont think it looks like it will arrive and I will be requesting a full refund. What a waste of time I regret placing an order with this company.

*Final Update 15th Aug*

Photos never arrived. Recieved refund from Optimal print.

My first time using this company and I was very impressed with the quality and speed of processing. Will use them again!

Having received my order, with which I was disappointed, and placing a negative review here, Optimalprint responded immediately, rectified what was wrong, and are sending complete replacement, free of charge!
Could not be happier with this level of complaints management.
Thank you so much.
Looking forward to replacement arriving.
Order number 37746808

So sad. The quality of the canvas was lovely but they cut the top of my father's head off and sent it !!!! It certainly was not what I had ordered. I was refunded immediately but it was a present :( its no good to anyone.

Absolutely fabulous quality and very fast delivery 10/10

If only you could rate lower than one star. I ordered two prints in excess of $700 for delivery prior to my late wife’s memorial ceremony. I gave them approximately nine days lead time and thought nothing of the fact that communication was minimal. I just assumed they were getting on with the job.

I realised too late (four days out) that I had heard absolutely nothing from them, before realising the only way to contact them is via AI bot.

You can imagine just how well that went. It came back with some bulltwat story about having to switch suppliers for the frames and that the order would be delayed. It’s unlikely to arrive even in the same week now as the Service.

I am angry and heartbroken, and this company offers no way of being contacted to resolve this situation.

The order cannot be cancelled, so we’ll see when they turn up, and I’ll spend more again to rectify my stupid mistake.

Cannot in all good conscience recommend this company for anything.

EDIT: thanks for the response, Otimalprint. Still no way to contact you directly provided, I see. Check to your heart’s content under #37725303 Robson. There is literally nothing more you can do to wreck my experience with your company, so do your worst.

Fantastic product. The price was amazing. Delivery was fast and the quality is outstanding. I ordered a 40cm x 40cm print for our garden pub and it is amazing.
I would highly recommended this company for your personalised prints.

Great quality tshirt with exactly what I wanted written on it ! good price and quick delivery.

EVERY SINGLE PRINT ON CANVAS OR ACRYLIC ARRIVED WITH DULL WASHED OUT COLORS. The issue is not with one print or one material. The original files I uploaded were rich, vibrant highly saturated colors. I had relied on your Advertised "Rich, Vibrant, 7 color printing as a reason to choose your company.They simply do not match the files I submitted and shown on each order renewing. This is the first time I have ever experienced this kind of color loss across all the orders I submitted.
I understand your request for photographs and will submit them knowing that photographs of printed art work don't capture the colors, saturation, lighting, The problem is very visible to the naked eye.

Since every print across all orders shows the same issue, it's obvious to me that this is a color reproduction or printing problem rather than an isolated defect. I just received the last two large prints 10 minutes ago and they to are faded colors NOT the brilliant 7 color reproductions of the files I sent. I am so willing to work with you on this problem be it refunds and or reprints, but the entire lot of orders were for customers and the rest were for gallery posting, let alone this has taken 3 weeks to get the orders before I could even begin to Provide you with photos of the faded washed out colors for you to see and compare to the brilliant color files I sent to you .

Only one of the two items in my order was delivered, absolutely impossible to speak to anyone, the ai chat is absolutely useless requested to speak to a human but impossible. Won’t be using again

Order delayed due to "backlog" and unable to speak to any human about this. Will definitely not use again and would not recommend

The packaging is not fit for purpose. Poster came bent and crushed - sent complaint to their help center and they promised a replacement. Replacement came and it was in a worse state than the original. Went to help centre again and asked for a refund as posters are damaged and it’s obvious their packaging affords no protection. They are refusing to refund and sending a third poster - I’m expecting it to arrive damaged.
(I also bought a cheap poster from Amazon -ironically, it arrived in pristine condition in a sturdy poster tube, it’s not that difficult)

Amazing, great quality product, came exactly how I hoped it would and fast delivery. Highly recommend.

My order arrived sooner than expected. My personalized calender turned out amazing. The Calander photos are beautiful. Best company for customized printing!

Lovely album but couldn’t work out how to change the cover photo. Probably my fault as I am not great with computers!
Overall a great gift for the price and decent quality.

I raised an issue wihh the my order and because they only use AI chat I can’t get it resolved. I just keep being out around in a loop. They say that there is no one to communicate with tho other than AI and this is not sorting out my problem.