Easy.to use website to order the picture. Order was damaged on delivery with dents in the canvas and lines donw the middle, i did get a replacement though which was handled well. 2nd delivery the box... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The order came faster than I expected. It was stated to come in Monday- Tuesday and it arrived by Saturday! They are great with the custom sizing as I needed a picture to fit within a specific sized f... See more
This the second acrylic print I've ordered from Optimal. Great products. Will be ordering more. I'm a travel photographer and got tired of the high mounting and framing costs. These are excellent. One... See more
After being let down four times by a different company, I ordered from Optimal print. My item was delivered safely within a couple of days. The quality is top notch and the transaction was seamless,... See more
Company details
- Prints and Signs Store
- Association or Organization
- Business to Business Service
- Stationery Store
- Wedding Service
Written by the company
Quality prints created and ordered online. We focus on high quality design and cards. Our delivery is supported by a 100% quality guarantee. If you are not happy with your products - your money back, no matter what! We offer transparency in pricing, a speedy order process and super quick delivery. Help: https://support.optimalprint.com/en/
Contact info
United States
- optimalprint.com
4.0
Great
139K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
20% of my order came cracked or broken…
20% of my order came cracked or broken and I’m unable to use them.
July 24, 2026
Unprompted review
Reply from Optimalprint
Hello,
Thank you for sharing your feedback with us.
We’re very sorry to hear that a portion of your order arrived cracked or broken. We completely understand how disappointing and frustrating it must be to receive items that are damaged and unusable, especially after looking forward to receiving your order.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
Lovely canvas photos to add to my…
Lovely canvas photos to add to my collection. Only criticism is that these are not as deep as others I have purchased from competitors in the past.
My fault - didn’t check it.
July 23, 2026
Unprompted review
Disappointed
My order had a miss spelled word. I reordered it and it was miss spelled again. Not very happy at all
June 3, 2026
Unprompted review
Reply from Optimalprint
Hello Teresa,
Thank you for sharing your feedback with us.
We’re very sorry to hear about your experience, and we completely understand how frustrating and disappointing this must have been. We understand that you expected your replacement order to correct the issue, so receiving another item with the same misspelled word is understandably upsetting.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right.
Kind regards,
Prime from Optimalprint
Ordered some poster prints to go on our…
Ordered some poster prints to go on our stairs and even though the picture quality was amazing some how they have come out so fuzzy and distorted but was told they wouldn't refund on quality, was going to order more prints but at this point won't bother. Order number 37647444
July 16, 2026
Unprompted review
Reply from Optimalprint
Hello,
Thank you for sharing your feedback with us.
We sincerely apologize for the disappointment you've experienced with your poster prints. We completely understand how frustrating it is when your photos look amazing digitally but the finished posters appear fuzzy or distorted. We understand how disappointing this must have been, especially after looking forward to displaying them in your home.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
Easy.to use website to order the…
Easy.to use website to order the picture. Order was damaged on delivery with dents in the canvas and lines donw the middle, i did get a replacement though which was handled well. 2nd delivery the box was opened (someone had.opened it to look inside), luckily the canvas was perfect this time. The canvas really need packaging better to avoid this, or change delivery company
July 24, 2026
Unprompted review
Excellent and superquick service !
July 17, 2026
Unprompted review
Great discounts
Great discounts, staff on chat replied quickly and fast problem solving. Really like all the options and how customisable the prints are. Ordered a couple mugs and a couple t-shirts. Very excited for them to arrive.
July 23, 2026
Unprompted review
Incompetent.
After submitting the print online, the finished product came with the logos cut off at the bottom. I asked for a redo, and proof it before printing the replacement. ha. I got the same exact things again. They apparently dont care about their work. I give up.
July 23, 2026
Unprompted review
Reply from Optimalprint
Hi Bob,
Thank you very much for taking the time to share your feedback with us.
I sincerely apologize for the inconvenience this situation has caused. I completely understand how concerning it must be to receive your original order with the logos cut off. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
Thank you for bringing this to our attention, and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Few of the pictures turn black pages…
Few of the pictures turn black pages only, even the front cover just black color couldn't see the photo in the cover of that photo book, very disappointed. Never again
July 17, 2026
Unprompted review
Reply from Optimalprint
Hello,
Thank you for sharing your feedback with us.
We're truly sorry to hear that several pages in your photo book were printed completely black and that the front cover did not display your photo as expected. We completely understand how disappointing this must be, especially after putting time and effort into creating your photo book. We sincerely apologize for the inconvenience and frustration this has caused.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
Colour tone is not perfect ,poor outcome
Colour tone is not perfect. one of my photo printed as greyscale almost.
Order number 37669157
July 21, 2026
Unprompted review
Reply from Optimalprint
Hello Jony,
Thank you for sharing your feedback with us.
We're very sorry to hear that the color tone of your print did not meet your expectations. We completely understand how disappointing it must be to receive a product with poor print quality, especially when one of your photos appears almost grayscale instead of displaying its original colors. We sincerely apologize for the inconvenience and frustration this has caused.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
Thank you for doing such a brilliant printing job
Thank you for doing such a brilliant job creating our Thank You cards. The fine gold details on the frame and insert looked even better in person.
Excellent fast delivery as well.
My only disappointment was that the cards were only scored and not folded. Not sure if this was in fine print or not, but did add to my jobs.
July 10, 2026
Unprompted review
Print issue
We had an issue with our print where there was a white stripe going across the top of it. I was able to speak with an agent who assured that our replacement photo would be repositioned correctly. She was super helpful!
July 21, 2026
Unprompted review
Find another option
I got my order and it was fine but the experience was awful! Customer service is all AI and chat based. If you have an issue, it’s too much work
July 20, 2026
Unprompted review
Reply from Optimalprint
Hello Matthew,
Thank you for sharing your feedback with us.
We are pleased to hear that you were satisfied with the quality of your order. However, we are truly sorry that your experience with our customer support did not meet your expectations.
We understand how frustrating it can be when you need assistance and find it difficult to get the support you are looking for. We sincerely apologize for the inconvenience and for the impression that resolving an issue required more effort than it should have.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
Absolute shocking quality canvas photo …
Absolute shocking quality canvas photo ... picture did not fit the canvas and was left with white peices showing ...absolutely awful.
Also terrible customer service with no email address to contact or phone number. Chat online only ...
Don't waste your money . Overall a terrible experience.
July 21, 2026
Unprompted review
Reply from Optimalprint
Hi Sarah,
Thank you for sharing your feedback with us.
We are truly sorry to hear that your canvas did not meet your expectations and that the finished product showed white edges. We completely understand how disappointing this must have been, especially after looking forward to receiving your order.
We also sincerely apologize for the frustration you experienced when trying to contact our support team. We understand how important it is to have an easy way to reach us when something goes wrong, and we are sorry that your experience did not meet your expectations.
Please know that we value your feedback and we will make sure to report this to our internal team. Furthermore, we have contacted you by e-mail to resolve the problem directly with you.
We truly appreciate the time you've been with us and would be grateful for the opportunity to make things right.
kind regards,
Prime from Optimalprint
Quality place cards and printing
Ordered place cards for our Golden Anniversary and they were with us within days. Very good quality card and printing with an extra blank one if for any reason you need it.
Good packaging and delivery, thank you
July 21, 2026
Unprompted review
Damaged frame - not replaced
I ordered a print and frame. The first frame was scratched and optimal print kindly sent a replacement. The second frame was broken in two. I tried to contact them through the chat but the chatbot said the issue has been resolved, as it recognised the order number. No chance to speak to them a second time. Tried to email 3 times - no response. Now have received two frames - both are useless and have paid for this. Not happy!!!
Order number 37444389
Please respond by email please
June 15, 2026
Unprompted review
Reply from Optimalprint
Hello Julia,
Thank you for sharing your feedback with us.
We are truly sorry to hear that you received not just one, but two damaged frames. We completely understand how frustrating and disappointing this must have been, especially after we had already sent a replacement. We also sincerely apologize for the difficulties you experienced when trying to contact us through our chat and email support. We understand how upsetting it must have been to feel unable to reach us when you needed further assistance.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
From phone to wall...
Made a picture I really liked using an artificial intelligence app on my phone . Optimal turned it into a clearly printed poster which came framed. Well chuffed !!
July 17, 2026
Unprompted review
The picture upload was easy
The picture upload was easy, the quality of prints was excellent and delivery fast.
Navigating the site wasn't quite as straightforward but by no means difficult. The picture sizes didn't match A3 etc so I ordered slightly oversized and cut down.
July 16, 2026
Unprompted review
Excellent speedy service and a product…
Excellent speedy service and a product that satifies
July 18, 2026
Unprompted review
Fabulous complete with all the fixings…
Fabulous complete with all the fixings you may require.
July 18, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.