The team was professional, responsive, and incredibly supportive. They explained everything clearly, kept me updated throughout the process. Thank you.
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Natalie, Nafeesa and Amanda provided great service without any major issues. All replied within the timescales, provided good updates and dealt with changes in circumstances efficiently. Compared to o... See more
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I wholeheartedly advise against this company. There's practically no communication; I have to call or email to get any information! My client is a shah, and it's practically impossible to communicate... See more
Company replied
Optimal provided exceptional support from start to finish. My solicitor kept me informed and guided me through every step of the process. Although it took a bit of time to reach resolution, I am extre... See more
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Company details
Written by the company
Optimal Solicitors is a modern, forward thinking and progressive law firm. We represent both private individuals and business clients, nationally and internationally. Excellent customer service and good sound legal advice are at the core of what we do. It's not every day that you instruct a solicitor, but if you do you need to know our team are there for you.
Contact info
3rd Floor Oakland House, Talbot Road, M16 0PQ, Manchester, United Kingdom
- 01612507771
- info@optimalsolicitors.com
- optimalsolicitors.com
4.4
Excellent
1K reviews
Replied to 85% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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The team was professional
The team was professional, responsive, and incredibly supportive. They explained everything clearly, kept me updated throughout the process.
Thank you.
March 27, 2026
Reply from Optimal Solicitors
Thank you for your lovely review.
We are very pleased to hear that our team was professional, responsive, and supportive throughout your case. At Optimal Solicitors, we know how important it is for injured clients to have clear advice, regular updates, and reassurance during the claims process, so your feedback means a great deal to us.
Thank you again for your trust and kind words.
Optimal Solicitors
professional law firm and comprehensive…
professional law firm and comprehensive service, nice and very helpful people
March 20, 2026
Reply from Optimal Solicitors
Thank you very much for your kind review.
We are delighted to hear that you found our firm professional and our service comprehensive, helpful, and supportive. In personal injury matters, we understand how important it is for injured clients to receive clear guidance, practical support, and compassionate service throughout the process.
It is wonderful to know that your experience with our team reflected this approach. Thank you again for placing your trust in Optimal Solicitors.
Optimal Solicitors
They were very professional.The organized all the meetings and everything very well; I didn't have any issues.I had very good contact through Katarzyna Gryszun,who organized everything .
They were very professional.I had a very good relationship with the company, and everything was very well organized, including my doctor's appointment.
Thanks to Katarzyna Gryszun I was kept up to date on matter;she demonstrated complete professionalism.
March 9, 2026
Reply from Optimal Solicitors
Thank you very much for your wonderful review.
We are delighted to hear that you had such a positive experience with our team and that everything throughout your accident compensation claim was organised clearly and professionally.
Supporting injured clients through what can often be a difficult and stressful time is extremely important to us, so it is especially rewarding to know that you felt well informed, well supported, and looked after at every stage of the process.
We are also very pleased to hear your kind comments about Katarzyna Gryszun. We will make sure your feedback is passed on to her. It is wonderful to know that her professionalism, communication, and support helped keep you updated and reassured throughout your case.
Thank you again for placing your trust in Optimal Solicitors. We truly appreciate your kind words and were pleased to support you.
professional approach and clear, sensible definition of further proceedings approach to the client itself
the approach to the client itself, non-discrimination based on issues and kindness, is an opinion-forming indicator for me
February 24, 2026
Reply from Optimal Solicitors
Thank you very much for your thoughtful and generous 5-star review.
It means a great deal to us to know that our professional approach, clear explanation of the process, and the care we showed throughout your journey were appreciated. We always aim to support our clients with sensitivity, respect, and kindness, and it is wonderful to hear that this made a difference to your experience.
At Optimal Solicitors, we understand how important it is for every client to feel listened to, treated fairly, and supported without judgement. We are therefore especially grateful for your comments regarding our approach and the way we communicate with our clients.
Thank you once again for your trust and for sharing your feedback. It was a pleasure to assist you.
I recommend Optimal Solicitor because…
I recommend Optimal Solicitor because they carry out their work reliably and precisely. They rise to the occasion to help you and do not leave you with a problem.
February 17, 2026
Reply from Optimal Solicitors
Hi Sylwia, thank you so much for your recommendation.
We really appreciate your kind words and we’re glad you felt supported throughout. Our aim is always to handle every matter reliably and carefully, and to be there for our clients when they need us most.
Thank you again for trusting Optimal Solicitors.
Ok company to deal with
Ok company to deal with however you also need to keep asking about the update rest ok.
February 25, 2026
Reply from Optimal Solicitors
Thank you for your feedback.
We’re glad to hear things have been ok overall, and we really appreciate you highlighting the need for clearer updates. Providing our clients with the best customer service is our top priority, and we will take your comments on board.
We’re also pleased your case was successful, and we wish you all the very best.
Professional, responsive and well organised.
From the very beginning, my experience with Optimal Solicitors has been very positive. Communication has been clear, prompt and professional. After signing the documents and making the payment, I received confirmation quickly and clear information about the next steps.
I particularly appreciated how well everything was organised – from electronic signing to booking the consultation through a convenient link. The team has been polite, supportive and efficient, which is especially important in a sensitive matter like family law.
So far, I feel that my case is being handled with care and professionalism. Thank you for the smooth and respectful communication.
February 24, 2026
Reply from Optimal Solicitors
We are really glad to hear you have had such a positive experience with Optimal Solicitors so far, and that everything has felt clear, prompt, and well organised from the start. It is great to know the communication, confirmation, and guidance on next steps helped you feel confident and supported.
We also understand how sensitive family law matters can be, so your kind words about our team being polite, supportive, and efficient mean a lot. Please be assured we will continue to handle your case with care and professionalism throughout.
Thank you again for your trust. We are here for you whenever you need us.
Optimal provided exceptional support…
Optimal provided exceptional support from start to finish. My solicitor kept me informed and guided me through every step of the process. Although it took a bit of time to reach resolution, I am extremely happy with the outcome.
February 6, 2026
Reply from Optimal Solicitors
Thank you so much for taking the time to leave this review.
We’re really pleased to hear you felt supported from start to finish, and that your solicitor kept you informed and guided you through each step. We also appreciate your patience where the process took a little longer, we know these matters can be stressful, so it means a lot to hear you’re extremely happy with the outcome.
Wishing you all the very best going forward, and thank you again for choosing Optimal Solicitors.
Very professional job
February 10, 2026
Reply from Optimal Solicitors
Thank you for your review. We’re really pleased you were happy with the service and found everything professional. We appreciate your trust and support.
From the first contact
From the first contact, Optimal Solicitors were helpful and supportive, and easy to deal with. I felt confident my case was in good hands and wouldn’t hesitate to recommend them.
February 6, 2026
Reply from Optimal Solicitors
Thank you so much for taking the time to leave such a lovely review. We’re genuinely pleased to hear that from the very first contact you found our team helpful, supportive, and easy to deal with — that’s exactly the experience we aim to provide.
Feeling confident that your case is in good hands is incredibly important, so it means a great deal to us that we were able to give you that reassurance throughout the process. Your recommendation is a real compliment to the team, and we’re grateful for the trust you placed in us.
Thank you again for choosing Optimal Solicitors — we wish you all the very best going forward.
Client funds withheld without contractual justification
I am extremely dissatisfied with my experience with Optimal Solicitors.
Following the sale of my property, Optimal Solicitors held a service charge retention in their client account. The contract was clear that if audited accounts were not provided within 18 months, the retention could be released to me in full. That 18-month period expired, and no audited accounts were provided.
Despite this, Optimal Solicitors have refused to release my money.
Over a prolonged period, I repeatedly asked them to explain what contractual or legal authority they were relying on to continue holding my funds. They were unable to identify any clause in the contract, any statute, any regulation, or any case law that justified their position.
Instead, I was repeatedly told this was “standard practice”. No explanation was given as to how “practice” overrides the express wording of a contract. Requests for clarification were met with delay, deflection, or repetition of the same unsupported position.
During this time, I was also informed that their conveyancing department had closed, and my matter was being passed between teams. This internal restructuring appeared to cause further delay, but did not change their refusal to release funds they were holding on my behalf.
Even after raising a formal complaint and escalating the matter internally, the funds remain unreleased and no legal justification has yet been provided. I was ultimately left with no option but to escalate the matter to the Solicitors Regulation Authority.
This experience has been stressful, time-consuming, and deeply disappointing. I expected a regulated firm to act in accordance with the contract and to deal properly and transparently with client money. That did not happen.
Based on my experience, I would urge anyone considering using Optimal Solicitors to proceed with caution, particularly where client funds or retentions are involved.
January 15, 2026
Unprompted review
Reply from Optimal Solicitors
Thank you for taking the time to leave your review. We’re sorry to hear how frustrating and stressful this has felt.
We take any concerns relating to client funds and retentions very seriously. Your complaint was reviewed formally through our internal complaints procedure by our Compliance Officer, with reference to the contract and the agreed retention arrangement.
Once the long-stop period had passed, we contacted the buyer’s solicitors to confirm the position on their side as well. Following their confirmation that the relevant conditions had been met, the retained funds were released.
Because we have confidentiality obligations as a regulated firm, we can’t go into the full case-specific detail in a public forum. However, if there is anything you feel remains unclear after our final response, please reply to our complaints team and we will be happy to clarify within the appropriate channels.
I wholeheartedly advise against this…
I wholeheartedly advise against this company. There's practically no communication; I have to call or email to get any information! My client is a shah, and it's practically impossible to communicate with him! He doesn't respond to emails. Stay away from this company. Updated 04.03.2026 still no answer from this company!!!
January 22, 2026
Unprompted review
Reply from Optimal Solicitors
Thank you for taking the time to leave your review. We’re sorry to hear that you felt frustrated with the level of communication. We understand how important clear and timely updates are, especially when a case is ongoing.
Since your review was posted, we’re glad that you’ve been able to speak with the team and discuss the progress of the case and the next steps. We always aim to keep clients informed and to respond as promptly as possible, and we appreciate feedback where expectations haven’t been met.
If you have any further questions or feel you need additional clarification at any stage, please don’t hesitate to contact us.
The most stressful and disappointing…
The most stressful and disappointing legal experience I have ever had.
I regret ever instructing Optimal Solicitors. What should have been a straightforward personal injury claim turned into months of delays, poor communication, unanswered emails, and a complete lack of progress.
In fact, in eight months they achieved absolutely nothing. Not a single step forward. Nothing. Zilch. I was left to chase them constantly, and still nothing moved.
Important evidence wasn’t followed up properly, information went missing, and I was left without clear answers or direction. I expected professionalism — what I received instead was confusion, silence and avoidable delay after delay.
My case handler, Shah Uddin, eventually stopped responding altogether, even after multiple formal requests. This left my claim completely stuck and caused significant stress, frustration and disruption to my life.
Because of the way my case has been handled, I am now preparing legal action against Optimal Solicitors to recover the losses and damage caused by their delay and non-responsiveness. No client should ever find themselves in this position.
This entire experience has been deeply upsetting, unnecessarily stressful and professionally unacceptable. I would strongly advise anyone considering this firm to think very carefully. My experience has been nothing short of exhausting, costly and damaging.
Do not touch these.
December 2, 2025
Unprompted review
Professionalism and top-notch service
Professionalism and top-notch service. I was kept informed about the progress of my case. This is the second time I have used Optimal Solicitors and I wholeheartedly recommend their services.
October 10, 2025
Reply from Optimal Solicitors
Thank you for your fantastic review!
We’re really pleased to hear that you felt well informed throughout your case and that you’ve chosen to use Optimal Solicitors again. That trust means a great deal to us.
Thank you for your recommendation and for returning to us — providing professional, clear, and reliable service is always our priority, and feedback like this is truly appreciated by the whole team.
Very poor communication between me and the whole companyme and…
Very poor communication between me and the lawyer and the whole firm – no answers to my questions, no replies to emails, no updates on the progress of the case. I do not recommend.
October 1, 2025
Reply from Optimal Solicitors
Thank you for your review. We’re sorry to hear about your experience — this isn’t the standard we aim to provide. We appreciate your feedback and will use it to improve our service going forward.
Awful service
Awful service, they have just added on a extra £500+ worth of fees to my account right before completion of my home, without any prior warning and part of the payment is due to incurred interest accrued since the start of the month - even though I’ve been chasing for completion for over a month now. Awful service and poor communication.
September 23, 2025
Unprompted review
Reply from Optimal Solicitors
Thank you for your review. We’re sorry to hear about your experience. However, we’re unable to find a client or case in our system matching the details provided. We’d appreciate it if you could check you’ve posted this on the correct page.
If you believe you are or were a client of Optimal Solicitors, please contact us with your case details so we can look into this properly and respond accordingly.
professionalism and dedication
I would highly recommend Stephanie Matthews. She was very helpful and provided excellent service. Her support and expertise were invaluable during the past few months.
September 22, 2025
Reply from Optimal Solicitors
Thank you for your kind recommendation ⭐⭐⭐⭐⭐
We’re delighted to hear about your positive experience with Stephanie. Her professionalism, dedication, and supportive approach are qualities we truly value, and it’s great to know her expertise made such a difference for you over the past few months.
Thank you for trusting Optimal Solicitors and for taking the time to share your feedback — it means a lot to us.
To be honest they were great from start…
To be honest they were great from start to finish if I had any queries I would either call or send an email and would get the answer withing hours.
Great personal.
September 17, 2025
Reply from Optimal Solicitors
Thank you so much for your review, Slawek
We’re really pleased to hear you had a great experience from start to finish. It’s especially nice to know that whenever you had a query, you were able to get a quick response — clear communication and being there when clients need us is so important to us.
Thanks again for your trust and kind words.
Useless and incompetent people
I truly recommended not to use this company. No contact, no feedback - you need to chase them to make sure your case will be look at. Pretending that they not getting emails, force you to sign documents "against advice" when they saying and advise you not to push case forward! Completely disappointment and a lot of nerves as they are completely useless. I could write much more but I don't want to waste more of my life time to deal with this company.
And yes, I'm sure I'm talking about right company. More than 6 months later they want to pretend they don't know what I'm talking about and remove my comment..
July 21, 2025
Unprompted review
Reply from Optimal Solicitors
Thank you for your review. We’re sorry to hear about your experience. However, we’re unable to find a client or case in our system matching the details provided. We’d appreciate it if you could check you’ve posted this on the correct page.
If you believe you are or were a client of Optimal Solicitors, please contact us with your case details so we can look into this properly and respond accordingly.
I am delighted to share my highly…
I am delighted to share my highly positive experience with Optimal Solicitors, particularly with Clara Burns, who represented me in a Family Court case. Clara was exceptional—professional, patient, and incredibly kind. Her approachable demeanor and deep understanding of my needs made the entire process smooth and stress-free. Thanks to her expertise, we achieved exactly the outcome I wanted. Clara is a truly talented young solicitor with a warm and professional presence.
I also want to extend my gratitude to Dominika Beza from the accounts team. Dominika was always thorough, communicative, and transparent about all payments, ensuring I was well-informed at every step. Her friendly and approachable nature made dealing with the financial aspects of my case a breeze.
I highly recommend Optimal Solicitors, especially Clara and Dominika, for their outstanding professionalism, kindness, and dedication to their clients. Thank you for making a challenging process so positive!
September 5, 2025
Unprompted review
Reply from Optimal Solicitors
Thank you so much for taking the time to share such a thoughtful and detailed review ⭐⭐⭐⭐⭐
We’re delighted to hear about your positive experience with Clara and Dominika. Clara’s professionalism, care, and dedication to understanding her clients’ needs are exactly what we strive for in our Family Law team, and it’s wonderful to know she helped make a challenging process feel smooth and stress-free.
We’re equally pleased to hear your kind words about Dominika. Clear communication, transparency, and approachability are so important when dealing with financial matters, and your feedback reflects the high standards she brings to her role.
Thank you for trusting Optimal Solicitors and for your recommendation. Supporting our clients with care, clarity, and compassion is at the heart of what we do, and feedback like this means a great deal to the whole team.
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