The team was professional, responsive, and incredibly supportive. They explained everything clearly, kept me updated throughout the process. Thank you.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Natalie, Nafeesa and Amanda provided great service without any major issues. All replied within the timescales, provided good updates and dealt with changes in circumstances efficiently. Compared to o... See more
Company replied
I wholeheartedly advise against this company. There's practically no communication; I have to call or email to get any information! My client is a shah, and it's practically impossible to communicate... See more
Company replied
Optimal provided exceptional support from start to finish. My solicitor kept me informed and guided me through every step of the process. Although it took a bit of time to reach resolution, I am extre... See more
Company replied
Company details
Written by the company
Optimal Solicitors is a modern, forward thinking and progressive law firm. We represent both private individuals and business clients, nationally and internationally. Excellent customer service and good sound legal advice are at the core of what we do. It's not every day that you instruct a solicitor, but if you do you need to know our team are there for you.
Contact info
3rd Floor Oakland House, Talbot Road, M16 0PQ, Manchester, United Kingdom
- 01612507771
- info@optimalsolicitors.com
- optimalsolicitors.com
4.4
Excellent
1K reviews
Replied to 85% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pleasant and reliable cooperation
Pleasant and reliable cooperation. Ms. Zuzanna answered all the questions I had before starting our collaboration. Quick communication and complete professionalism from the very beginning. I wholeheartedly recommend her 100%.
June 12, 2025
Unprompted review
Reply from Optimal Solicitors
Dear Sebastian,
Thank you for the wonderful feedback! We’re delighted to hear that Zuzanna’s clear answers, quick communication, and professionalism made your experience so positive. Your wholehearted recommendation means a great deal to us. If you ever need assistance again, we’re here to help.
Excellent service!
May 19, 2025
Reply from Optimal Solicitors
Dear Michal,
Thank you for the great review! We’re glad our service met your expectations and helped with your personal injury claim. If you ever need anything else, we’re here for you.
Wishing you all the best,
The Optimal Solicitors Team
very nice and professional service
May 16, 2025
Reply from Optimal Solicitors
Thank you for your kind words and for taking the time to leave a review. We’re delighted our service met your expectations, and we remain committed to providing the same professional care whenever you need us in the future.
Extremely professionally
We have consistently found Optimal Solicitors to be an exceptionally professional and highly responsive firm. Their team demonstrates a strong commitment to client service, with prompt response times and efficient handling of all queries.
They are diligent in their communication, ensuring that all correspondence — whether with us or opposing parties — is handled with clarity, precision, and professionalism. Matters are actioned without delay, and updates are consistently provided in a timely and transparent manner.
Their attention to detail, proactive approach, and unwavering dedication to achieving the best possible outcomes make them a trusted and valued partner. It's clear they place great importance on maintaining high standards of legal service and client care.
May 13, 2025
Reply from Optimal Solicitors
Thank you for such generous words. Knowing that our diligence, clear communication, and quick turn-around have earned your trust means more to us than we can say. Every member of our team is driven by the belief that clients deserve both expertise and genuine care, and your feedback tells us we’re on the right path. We’re grateful for the opportunity to partner with you and will keep giving our very best—today and in every matter that follows.
Wishing you all the best,
The Optimal Solicitors Team
Reply from Optimal Solicitors
Thank you very much, Krzysztof, for your kind words and great review! We're really pleased to hear you were happy with our service. Your feedback means a lot to us and encourages us to keep delivering the highest standard of support. Wishing you all the best, and don’t hesitate to reach out if you ever need our help again!
Very good reliable Solicitors’s
Very good reliable Solicitors’s
Good communication and any problems they sort straight away
I’m highly recommend:)
April 23, 2025
Reply from Optimal Solicitors
Thank you so much for your kind words, Tomasz! 🌟
We’re really pleased to hear you found us reliable and easy to communicate with. It means a lot to know you’d recommend us — we’re always here to help whenever you need us.
Wishing you all the best,
The Optimal Solicitors Team
Compensation after hit by car
The Optimal Solution looked after my case from start to the end. All staff was really professional very nice and helpful. I really recommend this company. Thank you so much.
April 8, 2025
Reply from Optimal Solicitors
Thank you so much for your kind words and for placing your trust in us.
We know how life-changing and distressing being involved in an accident like this can be, and we’re truly glad we could support you throughout your recovery journey.
At Optimal Solicitors, helping injured clients get the compensation, care, and peace of mind they deserve is at the heart of everything we do. We’re grateful we could stand by your side and make a difficult time a little easier.
Wishing you continued strength and all the very best for the future💙
— The Optimal Solicitors Team
Excellent job, I would definitely recommend it
It took some time to finally get it done but the result was better than expected. Excellent job! I would definitely recommend it.
March 25, 2025
Reply from Optimal Solicitors
Thank you so much for your kind review!
We know that personal injury claims can sometimes take time, but we’re really pleased to hear the outcome exceeded your expectations. Your patience and trust throughout the process meant a lot to us.
It was our pleasure to help you get the result you deserved — and thank you for recommending us! Wishing you all the best moving forward 💙
— The Optimal Solicitors Team
Professional and quick costumer service…
Professional and quick costumer service from Zuzanna managed to get all the paperwork sorted very quickly.
Elzbieta
April 3, 2025
Unprompted review
Reply from Optimal Solicitors
Thank you so much for your kind words, Elzbieta!
We’re delighted to hear that you found our service professional and efficient. Zuzanna always goes the extra mile to support our clients, and we’re so pleased she could assist you promptly with your paperwork.
Wishing you all the best,
— The Optimal Solicitors Team
I do not recommend using Optimal Solicitors
I do not recommend using Optimal Solicitors. In my opinion, they do not do everything they can for the benefit of their clients. Their communication is very poor – they do not respond to emails, and I have no idea what stage my case is at. I am starting to have serious concerns that I have been scammed because they completely stopped responding when they were supposed to receive my compensation. A lack of professionalism and reliability. I strongly advise against using their services!
March 13, 2025
Unprompted review
Reply from Optimal Solicitors
Thank you for sharing your feedback. We understand your concerns regarding the status of your compensation and our communication.
To clarify, your settlement was confirmed on 28th February, at which point we informed you through e-mail that payment from the opposing party is typically processed within 21 days, however, this process can sometimes extend up to six weeks. On 10th March, we provided you with a full breakdown of the compensation amount, including all calculations and deductions.
As a regulated law firm, any funds we receive from insurance companies are deposited into a dedicated client account. These funds can only be transferred directly to you, and we are legally required to process them in accordance with strict regulatory rules. If the payment has not yet been made, it means that the opposing party has not yet transferred the funds. We cannot hold or delay client funds, nor can we process them before they are received.
Please be patient and trust the process, as multiple parties are involved, including the opposing party, their legal representatives, and insurers. While we understand this can be frustrating, rest assured that as soon as we receive the payment, we will immediately transfer it to you.
We appreciate your patience, and if you have any further concerns, please feel free to contact us directly.
Best regards,
Optimal Solicitors
Very good communication when speaking…
Very good communication when speaking to Weronika about my incident at work. Very profesional and helpful and I reccomend to every one.
March 7, 2025
Unprompted review
Reply from Optimal Solicitors
Thank you for your kind words about Weronika and the support she provided after your workplace incident. Helping injured employees secure the justice and compensation they deserve is at the heart of what we do, so it means a great deal to hear that our communication and professionalism met your needs. We’re proud to stand beside clients like you and will keep working hard to make every step of the claims process clear, compassionate, and effective. If you—or anyone you know—ever need assistance after an accident at work, we’re here to help.
HIGHLY RECOMMENDED
I can say that, I'm very satisfied from the service provided. Very professional service and customer service also.
Very highly recommended to everyone.
February 5, 2025
Unprompted review
Reply from Optimal Solicitors
Thank you so much, Martin, for your fantastic review!
We’re delighted to hear that you were so satisfied with both our legal support and customer service. It means a lot to know you’d highly recommend us — we’ll be here if you ever need us again. Wishing you all the very best!
Not great service - not responded very rude receptionist
Good afternoon
Awful service - would not when she paid for polish service - We will be seeking refund for fully service
!!!!!
January 13, 2025
Unprompted review
Reply from Optimal Solicitors
Dear Mark,
Thank you for bringing this to our attention. Unfortunately, the reference number you have provided does not match our system, and we do not have any records of a client by your name or any payments made by you.
We are committed to providing excellent service to all our clients and would like the opportunity to investigate this matter further. To assist us, please provide the correct reference number and details that match our system. You can contact us directly at info@optimalsolicitors.com.
We also note that you have not yet responded to our previous request for more details. Without this information, we are unable to verify your concerns. However, we remain happy to assist if you can provide the necessary details.
Thank you for your understanding, and we look forward to resolving this matter should you reach out with the correct information.
Kind regards,
Optimal Solicitors
Excellent service
The solicitors have always amazing attitude towards the case and always had the support for me.
January 7, 2025
Reply from Optimal Solicitors
Dear Marjan,
Thank you so much for your kind words! We’re thrilled to hear that our team’s attitude and support made a positive difference in your case. Providing our clients with the highest level of care and dedication is always our top priority.
Your feedback means a lot to us, and we’re grateful for the opportunity to assist you. If there’s anything else we can help you with in the future, please don’t hesitate to reach out.
Kind regards,
Optimal Solicitors
Highly recommended to everyone who have…
Highly recommended to everyone who have had accidents at work.
They won the case and company paid compensation.
Well done.
Mrs Kozikowska and Mr Coupe are well knowledgeable people. I've been informed about every single aspect and stage.
Once again. Thank you
January 2, 2025
Reply from Optimal Solicitors
Dear Arek,
Thank you so much for your kind words and recommendation! We’re thrilled to hear that Ryszarda and Walter provided you with the support and knowledge you needed throughout your case. It’s wonderful to know you felt informed every step of the way and that we could help secure the compensation you deserved. Once again, thank you for trusting us.
Kind Regards
Optimal Solicitors
Wasn't helpful once I'd signed up
Wasn't helpful once I'd signed up. Wrong info given at first, I think the person i was assigned may have been new or inexperienced. Got sorted in the end, but no help was provided.
November 28, 2024
Reply from Optimal Solicitors
Thank you for your feedback, and we’re sorry to hear about your experience.
We take comments like this seriously, as providing consistent and helpful support throughout the entire process is something we’re committed to. While we’re glad to hear your matter was eventually resolved, we regret that you felt unsupported along the way. We’d welcome the opportunity to better understand what happened and how we can improve — please feel free to get in touch directly so we can look into this further.
Had a positive experience
Had a positive and excellent experience with Optimal Solicitors. Want to particularly recommend Shah Uddin who was incredibly professional and polite throughout the entire process. Everything was made clear and the process was efficient and concise.
November 27, 2024
Reply from Optimal Solicitors
Dear Anna,
Thank you for your wonderful feedback! We’re delighted to hear that you had a positive and excellent experience with Optimal Solicitors. Your kind words about Shah are greatly appreciated—he is indeed a valued member of our personal injury team, and we’re so glad his professionalism and clear communication stood out during your case.
If there’s anything we can assist you with in the future, please don’t hesitate to reach out. Thank you for trusting us with your legal needs!
Kind regards,
Optimal Solicitors
Excellent service
Excellent service. I would recommend to anyone who was involved in car accident
December 3, 2024
Reply from Optimal Solicitors
Thank you, Natalia, for your kind words and recommendation! We’re so pleased to hear you were happy with the service. It means a lot to us that you’d recommend us to others. Thank you for trusting us to help!
Reply from Optimal Solicitors
Dear Mariana,
Thank you for your kind words! We’re so pleased to hear that you appreciated our assistance and collaboration. It’s always our goal to provide a supportive and seamless experience for our clients.
If you ever need further help, don’t hesitate to get in touch. Thank you for choosing Optimal Solicitors!
Kind regards,
Optimal Solicitors
Reply from Optimal Solicitors
Dear Stanislav,
Thank you for your fantastic feedback! Being called "The BEST solicitors" truly means the world to us. Your five-star review is greatly appreciated, and we’re delighted to have been able to assist you.
If you ever need further support, we’re always here to help. Thank you for choosing Optimal Solicitors!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.