Optimum Nutrition UK Reviews 

124
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 118 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, noting superior recovery and positive health impacts. Many reviewers highlight the excellent taste and easy mixability, often finding the products light on the stomach compared to other brands. The delivery service is frequently described as fast, efficient, and prompt, with many appreciating next-day options and good overall service. However, some customers also noted significant issues with order fulfillment and delivery, including parcels not arriving, being sent to wrong addresses, or being returned to the sender. A few other people also felt that product packaging was inadequate, leading to damaged or torn items and concerns about product contamination. Additionally, some reviewers experienced specific product quality concerns like visible lumps, unpleasant smells, or unwanted artificial colorings.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the high quality, great... See more

Quality

Clients share positive opinions on quality, consistently praising products for their high standard, fantastic... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising its efficiency, rapidness, and... See more

Order

Customers had ambiguous experiences with order, with many reporting positive experiences, noting that... See more

Service

Customers consistently note positive experiences with service, often describing it as professional, great,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Just bought the new clear protein (incentivised by the free creatine). Good change from whey with a nice clean taste. Originally looking to buy Gold Standard but at nearly £100 a tub that was a no go.... See more

Rated 5 out of 5 stars

I don’t usually leave reviews. However, from someone who has constant gut issues, this is the only whey I’ve found (so far) which is the easiest on my stomach. Even whey isolate from USN etc hits my s... See more

Rated 5 out of 5 stars

Super fast delivery, next day now! Products are great, lots of choices and flavours to choose from. From a leading nutrition and performance brand, I wouldn’t expect anything else, that’s why I don’t... See more

Rated 5 out of 5 stars

Great flavour, mixes well without leaving any lumps like some other brands. I find that going a little bit bigger on the scoop size adds to the consistency and flavour. Morning after a heavy sessio... See more


Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service
  3. Sports Nutrition Store

Written by the company

Optimum Nutrition. Setting the Gold Standard in Sports Nutrition. For more than 35 years, Optimum Nutrition has been dedicated to providing athletes, fitness enthusiasts, and active individuals with the highest quality sports nutrition products in the world. Recognised globally as The World’s #1 Sports Nutrition Brand, Optimum Nutrition is trusted by millions of customers who strive every day to achieve their health and fitness goals. Our philosophy is simple: quality you can trust, products you can rely on, and results that help you perform at your best. From our state-of-the-art production facilities, we control every stage of the manufacturing process — from sourcing premium raw ingredients to rigorous quality testing — ensuring that every product meets our uncompromising standards. Best known for Gold Standard 100% Whey, the world’s best-selling whey protein powder, we also offer a wide range of products to support performance, recovery, endurance, and everyday wellbeing. Whether it’s protein powders, pre-workouts, creatine, or vitamins and minerals, each supplement is formulated with science, innovation, and the needs of active people at the forefront. At Optimum Nutrition, we are proud to support both professional athletes and everyday consumers. Our mission is to empower everyone to unlock their potential through safe, effective, and great-tasting nutrition. We continually invest in research, education, and innovation to ensure we remain at the forefront of sports nutrition. When you choose Optimum Nutrition, you choose the Gold Standard in quality, trust, and performance.


Contact info

4.0

Great

TrustScore 4 out of 5

124 reviews

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4.0

All reviews

(124)

125 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I paid it said dispatched and nothing…

I paid it said dispatched and nothing arrived.

May 4, 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Ian,

Thank you for taking the time to leave your feedback, and I’m truly sorry to hear about your experience with the delivery.

I’ve checked our records and can see that you already reached out to our customer service team, and a resolution has been provided. I’m glad you were able to get support, and we sincerely apologize for the inconvenience you faced along the way.

We're always here to help:)

Rated 5 out of 5 stars

Great whey protein

I bought strawberry flavor and i’d say best whey you can get in both terms of quality and taste

April 16, 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Mohsen,

Thank you so much for you kind words.

We are truly happy to hear, that you had a positive experience with us:)

Rated 5 out of 5 stars

Really good taste double chocolat whey…

Really good taste double chocolat whey protein powder

May 1, 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Kilian,

Thank you so much for your feedback. We're glad to hear that you are enjoying the product.

We hope to see you soon:)

Rated 5 out of 5 stars

Best tasting protein powder

I’ve tried a few different protein powders but this is without doubt the best tasting one, might be a little bit pricey but more than makes up for it with the unreal taste, Delivery was super quick as well, will definitely be using these from now on.

April 24, 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Wayne,

Thank you for your wonderful feedback. We're really glad to hear, that you had a positive experience with us.

Wishing you all the best, and we hope to see you back soon:)

Rated 1 out of 5 stars

I didn’t receive the product and can’t…

I didn’t receive the product and can’t contact ON at all. Tried several times, trough phone calls, email, instagram, can’t manage to get a reply.
Had to open a regou d request with my bank!

The tracking id provided for DPD is an old id, to a delivery done in Nov-25. My order was placed in 08 April-26. DPD said there is nothing they can do.

I haven’t had an update since the first email confirming the order.
Had to buy the same product from Amazon to manage to get the product, it arrived the same day.

Now I’m waiting on the bank analysis to get my money back, with all evidence provided that I’ve tried contact with ON multiple times.

April 8, 2026
Unprompted review
Rated 3 out of 5 stars

The product and ON service was good but…

The product and ON service was good but the delivery wasn’t the best. The 2 protein tubs were simply put in a cardboard box with no protection. They arrived squashed and dented but luckily there was no leakages

April 15, 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Vimal,

Thank you for sharing your feedback.

We’ll escalate this to our logistics partner so they can review the packaging process and prevent this from happening again.

If something like this ever happens or if you need assistance with a damaged item, please don’t hesitate to reach out directly to our customer support team. They’re here to help you quickly whenever an issue arises.

Rated 5 out of 5 stars

very good

very good, no aftertaste

April 2, 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Montis,

Thank you for your wonderful feedback. We're so glad you enjoy the products.

See you soon:)

Rated 1 out of 5 stars

I didn't receive my order still

April 17, 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello,

Thank you for reaching out and we’re really sorry to hear about this.

We’ve checked the tracking on our side, and it does show that the package has already been delivered. If you’re experiencing any issues or if the parcel hasn’t reached you, could you please get in touch with our customer support team? They’ll be able to look into this further and help resolve it quickly.

We’re here to support you every step of the way.

Rated 1 out of 5 stars

Damaged pack

Hi - thanks for the delivery on time . But the parcel I got is damaged and protein pack is torn - with protein contaminated as got contact with air. Could u please look into it.
Thanks

April 12, 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Mohit,

We’re really sorry to hear that your parcel arrived damaged.

We’re happy to see that you’ve already been in touch with our customer support team and that a brand‑new replacement order has been arranged for you as agreed. We hope this quickly puts things right and that you enjoy your products once they arrive.

If there’s anything else you need, we’re always here to help.

Rated 5 out of 5 stars

Great experience as always

Great experience as always, then and now!

April 3, 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Arvin,

Thank you for your feedback, and we're glad to hear about your positive experience with us:)

Rated 1 out of 5 stars

Poor product quality, Shaker Bottle logos came off affter two handwashes in cold water...Spend your money elsewhere. Tried to support them as a brand but don't bother.

Bought a couple of their shaker bottles. After a couple of cold hand washes (not dishwasher), the logos on the side started coming off. Should've just bought no brand versions and saved me 80% of what I spent. If I had known their products were of such poor quality, I could've spent much less on generic no-brand shaker bottles. Tried to support them as a brand but that's my fault...

When they finally did get back to me, they said they couldn't help me because i didn't purchase from their website and asked me to contact their third party complaints team to provide them with all these details?!

-Place of purchase
-Date of purchase
-Product name
-Batch number and time stamp (preferably photo of the batch)
-Expiration date
-Summary of complaint
-Photo of the complaint

It's a lot of work to justify why their bottle is poorly made. So in short, no I won't be spending more time chasing nothing and just won't be purchasing from them again.

Spend your hard earned money elsewhere.

April 7, 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Drew,

We’re really sorry to hear about your experience — that’s genuinely frustrating, and we completely understand why you’re disappointed.

Regarding the support process: because the purchase wasn’t made through our website, we’re required to follow a specific procedure so our quality team can properly investigate. We know it can feel like a lot to provide, and we’re sorry it came across as extra work on your end.

Your feedback is absolutely valid, and we’ll use it to improve both our product quality and the way we handle cases like this.

Wishing you a wonderful day ahead.

Rated 1 out of 5 stars

Very bad!

Very bad!! The protein powder was all over the box and the packaging of the product was compromised

April 4, 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Niranjan,

We’re really sorry to hear about your experience — this absolutely shouldn’t happen. We can see that you’ve already reached out to our customer support team, and one of our agents has provided a resolution for you. We truly hope this helps and that we can offer you a much better experience next time.

Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Fantastic always have a deal on product…

Fantastic always have a deal on product is great.Ive been training over 35yrs and this product is as good as it gets.
many thanks, Spencer

April 2, 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Spencer,

Thank you so much for your lovely feedback:)

We're happy to hear that we are a part of your journey.

Rated 5 out of 5 stars

Great service and great product

Great service and great product

April 1, 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello,

Thank you so much for your kind feedback. We're happy to hear that you had a positive experience with us.

Wishing you a wonderful day.

Rated 5 out of 5 stars

Fast delivery and clear tracking 📦

Fast delivery, proper tracking updates, well packaged, everything arrived as expected.

March 26, 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Abe,

Thank you for your feedback. We are happy to hear that everything arrived as expected, and we hope that you enjoy your products:)

Have a lovely day ahead.

Rated 5 out of 5 stars

Great delivery

Great delivery

March 29, 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Kadzz,

Thank you so much for your feedback-we truly appreciate it.

Wishing you a lovely day ahead:)

Rated 5 out of 5 stars

great love this

March 1, 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Bi sa,

Thank you so much for your kind words. We're glad to hear that you had a positive experience with us!

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