Optimum Nutrition UK Reviews 

124
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 118 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, noting superior recovery and positive health impacts. Many reviewers highlight the excellent taste and easy mixability, often finding the products light on the stomach compared to other brands. The delivery service is frequently described as fast, efficient, and prompt, with many appreciating next-day options and good overall service. However, some customers also noted significant issues with order fulfillment and delivery, including parcels not arriving, being sent to wrong addresses, or being returned to the sender. A few other people also felt that product packaging was inadequate, leading to damaged or torn items and concerns about product contamination. Additionally, some reviewers experienced specific product quality concerns like visible lumps, unpleasant smells, or unwanted artificial colorings.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the high quality, great... See more

Quality

Clients share positive opinions on quality, consistently praising products for their high standard, fantastic... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising its efficiency, rapidness, and... See more

Order

Customers had ambiguous experiences with order, with many reporting positive experiences, noting that... See more

Service

Customers consistently note positive experiences with service, often describing it as professional, great,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Just bought the new clear protein (incentivised by the free creatine). Good change from whey with a nice clean taste. Originally looking to buy Gold Standard but at nearly £100 a tub that was a no go.... See more

Rated 5 out of 5 stars

I don’t usually leave reviews. However, from someone who has constant gut issues, this is the only whey I’ve found (so far) which is the easiest on my stomach. Even whey isolate from USN etc hits my s... See more

Rated 5 out of 5 stars

Super fast delivery, next day now! Products are great, lots of choices and flavours to choose from. From a leading nutrition and performance brand, I wouldn’t expect anything else, that’s why I don’t... See more

Rated 5 out of 5 stars

Great flavour, mixes well without leaving any lumps like some other brands. I find that going a little bit bigger on the scoop size adds to the consistency and flavour. Morning after a heavy sessio... See more


Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service
  3. Sports Nutrition Store

Written by the company

Optimum Nutrition. Setting the Gold Standard in Sports Nutrition. For more than 35 years, Optimum Nutrition has been dedicated to providing athletes, fitness enthusiasts, and active individuals with the highest quality sports nutrition products in the world. Recognised globally as The World’s #1 Sports Nutrition Brand, Optimum Nutrition is trusted by millions of customers who strive every day to achieve their health and fitness goals. Our philosophy is simple: quality you can trust, products you can rely on, and results that help you perform at your best. From our state-of-the-art production facilities, we control every stage of the manufacturing process — from sourcing premium raw ingredients to rigorous quality testing — ensuring that every product meets our uncompromising standards. Best known for Gold Standard 100% Whey, the world’s best-selling whey protein powder, we also offer a wide range of products to support performance, recovery, endurance, and everyday wellbeing. Whether it’s protein powders, pre-workouts, creatine, or vitamins and minerals, each supplement is formulated with science, innovation, and the needs of active people at the forefront. At Optimum Nutrition, we are proud to support both professional athletes and everyday consumers. Our mission is to empower everyone to unlock their potential through safe, effective, and great-tasting nutrition. We continually invest in research, education, and innovation to ensure we remain at the forefront of sports nutrition. When you choose Optimum Nutrition, you choose the Gold Standard in quality, trust, and performance.


Contact info

4.0

Great

TrustScore 4 out of 5

124 reviews

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4.0

All reviews

(124)

125 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great company and fab products

great company and fab products, from a monthly subscriber

February 1, 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Oli,

Thank you so much for your kind words.

It means a lot to have you with us:)

Rated 5 out of 5 stars

Powders & tablets arrived quickly and…

Powders & tablets arrived quickly and exactly as I expected.

March 23, 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Neil,

Thank you for your review.

We're happy to hear everything arrived on time, and just as you expected!

We wish you a lovely day ahead:)

Rated 5 out of 5 stars

Overall best

Chocolate flavor great taste
Easy digestibility
Good price
Delivered on time

March 15, 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Manbahar,

Thank you for your feedback.

Delighted to hear you’re enjoying the product.

Have a wonderful day:)

Rated 1 out of 5 stars

DPD have not delivered

DPD have not delivered, you have not replied to emails, no working phone number. Have reached via FB and insta and no luck getting hold of anyone. Looks like I will have to resolve via my bank. Company has been useless

March 11, 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello,

I’m really sorry you’ve had such a difficult time trying to reach us.For the moment, the best way to contact us is via email, and we’re here to help with anything you need.

I’ve checked your case, and I’m happy to confirm that your refund has already been issued, so the funds will be on their way back to you.

If there’s anything else you’d like us to look into or if you need further support, we’re right here and ready to help.

Rated 1 out of 5 stars

The 4.5 kg bag does not reseal - been 10 days no response from Customer Services

I ordered the 4.5 kg resealable bag of protein from Optimum Nutrition, but the bag I received does not reseal at all. I even tried removing the protein stuck around the zipper to see if that was the issue, but the zipper simply won’t close.

For a product that costs over £120, this is extremely disappointing. The resealable feature is important for maintaining freshness and convenience, especially for such a large bag.

What makes the experience worse is that I contacted their support team via email and it has been over 48 hours with no response. I expected much better customer service from such a well-known brand.

Overall, very disappointed with both the product quality and the lack of customer support.

March 8, 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Chirayu,

Thank you so much for reaching out, and I’m really sorry you’ve had such a frustrating experience.

I’ve passed your feedback on to the relevant team, because issues like this genuinely help us improve our packaging and overall quality.

I also checked on our side, and we unfortunately couldn’t find any email from you. It’s possible it didn’t come through, so I’d really recommend sending it again. Once we receive it, we’ll be more than happy to look into this properly and get things sorted for you.

Thanks again for your patience — we’re here to help you further regarding this.

Rated 5 out of 5 stars

I love these protein powder!

I love these protein powder!! I’ve bought the vanilla Gold standard Isolate and the Whey cookies and cream and the flavour is absolutely delicious 🤤 it mixes smooth as well. And oh delivery was fast.

March 4, 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Janine,

Thank you so much for your lovely feedback.

Really appreciate you sharing your experience, and we're here for you whenever you need assistance:)

Rated 1 out of 5 stars

Order said delivered to collection…

Order said delivered to collection point but wasn’t. Dpd says contact seller. Well thats not so easy! Optimum nutrition have a phone line but after sitting and working my way through the annoying machine, you can’t actually talk to anyone and directed to email. Unacceptable customer service

March 2, 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello,

I’m really sorry for the trouble you’ve had, and we would absolutely like to assist you further.

Our phone line is unfortunately not available at the moment, which is why callers are redirected to email support.

Since you haven’t provided any order details here, the fastest way for us to help is for you to reach out to our customer support email with your order number. Once we have that, we’ll absolutely do our best to assist you right away.

We're looking forward to hearing back from you, and resolving this matter for you.

Rated 5 out of 5 stars

Great customer service

February 24, 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Adam,

That you so much for your feedback:)

Wishing you a wonderful day ahead.

Rated 5 out of 5 stars

Excellent product and speedy customer service

Excellent protein - great taste (especially the double chocolate), mixes easily with my oats and equally good as a shake.

I did a price comparison and decided to order straight from ON website as it was the most cost effective.

I buy this protein with confidence and would highly recommend it.

February 28, 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Inga,

Thank you so much for sharing your experience.

We really appreciate your trust and recommendation.

We're always here for you.

Rated 5 out of 5 stars

Great flavor and excellent supplement

Great flavor and excellent supplement

February 2, 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Aaron,

Thank you so much for your kind words:)

We're always here for you when you need assistance!

Rated 5 out of 5 stars

When I started training finding the…

When I started training finding the right protein was an issue , tried few other protein powders that was hard to mix and Heavy to drink . But when I tried Gold standard whey protein found best whey protein in UK market, very easy to mix and much easier to drink.
Very good customer service friendly helpful and pleasant staff, I never had any complaint about the product quality and service and on time delivery.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Performance Nutrition and recovery

Super fast delivery, next day now! Products are great, lots of choices and flavours to choose from. From a leading nutrition and performance brand, I wouldn’t expect anything else, that’s why I don’t go anywhere else. Been using their products for years and have always got great results with superior recovery. Would definitely recommend if your health, wellbeing, body and recovery are your goals.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

So impressed with this company.

I’ve been using this product for years but first time I’ve ordered direct from the manufacturer.
I am so impressed. The price was great. Next day delivery was fantastic with an hour allotted delivery slot, super impressive.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Superior quality products !!!

I use products from this company for a while now and it has never failed the expectations. High quality products delivering a great result if combined with consistent and disciplined training.
Definitely would recommend to anyone who values quality and wants to achieve great results !!!

January 27, 2026
Unprompted review
Rated 2 out of 5 stars

Package seal doesn't work

I bought the 4.5kg of whey protein so I can have it for a long time, and although the protein itself is of great quality (absolutely the best), the packaging just doesn't seal properly.
I tried it in all possible ways, but it's just faulty and will not stick no matter what. It's a pity, because now I have to use other ways to close it and it's definitely not air-tight. You should review your production line because something is not working well.

January 30, 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Andre,

Thank you for letting us know, and I’m really sorry you’ve had to deal with this.

We completely understand the situation, and we really appreciate you taking the time to point it out. We’ll make sure your feedback is passed on to the right team so we can work on improving this moving forward.

If there’s anything else you need, we’re here to help. Wishing you a lovely day ahead!

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