The excellent customer service of Paige one of the employees. She took her time to explain everything we were inquiring about optimum pay group. And asked her senior colleague on things that she was n... See more
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See what reviewers are saying
Optimum Pay Group is the chosen payroll provider for my Agency. As a contractor from day one I have found them to be extremely professional. A big shout out though to Lauren Thompson who is an asset... See more
Company replied
Always a pain in the ass dealing with agencies to make sure you get paid. Unfortunately, now you gotta jump through hoops for a good wage. However, signing up to this external payment agency was very... See more
Company replied
I got great help from Jacqui who went above and beyond her role in helping me get registered and explaining things. It was not what she did solely but the way she did it, super friendly, clear infor... See more
Company replied
Company details
Written by the company
Offering tax efficient services to all clients who are looking for an honest, transparent payroll option for their temporary workers. With there being a huge need in market for temporary workers, there is no better time to jump in with both feet into the world of contracting. We have qualified, dedicated staff who have a total of 18 years of knowledge working with contractors. So, you will be dealing with driven, helpful and adaptable staff to ensure contractors needs are met. Taking all the paperwork load away from them so they can enjoy their contracting venture and having a peace of mind that we work honestly and with full transparency. Not only do we put our contractors first but always have time to work parallel with Recruitment agencies giving them too great customer care as we understand, a happy contractor equals a happy recruiter meaning a happy us! We give you back your time to do what you do best and trust in us to take care in legal, accounting and payroll side of things.
Contact info
Gawsworth House, Westmere Drive, CW1 6XB, Crewe, United Kingdom
- 0203 962 4212
- marketing@optimumpaygroup.com
- optimumpaygroup.com
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Jacqui was very informative and…
Jacqui was very informative and friendly and gave me all the information I needed in a professional manner.
April 14, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Helen,
Thank you for taking the time to leave us a review and for your kind feedback about Jacqui, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Thank you, Molly
Molly was committed to helping me resolve my missing payment issue. She listened to my concerns patiently and assured me that the matter was in her hands.
April 13, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Samantha,
Thank you for taking the time to leave us a review and for your kind feedback about Molly, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Engagement Was It For Me
I was happy with the ability of the company to engage continously, keeping me informed of what to do until the particular transaction was completed. Communication is everything and they are good at it. Connected to it, is the desire to solve problems, which was my experience as well. I can recommend Optimum to anyone based on my experience.
April 6, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Opeyemi,
Thank you for taking the time to leave us a review and for your kind feedback about the team, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Optimum Umbrella company
Paige was very helpful and clear in explaining the Umbrella company. She replied back to my email quickly regarding assistance completing the form. Great customer service, thank you.
April 12, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Fahmeda,
Thank you for taking the time to leave us a review and for your kind feedback about Paige, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Paige was very helpful on helping me…
Paige was very helpful on helping me register with optimum if any problems I emailed her and was sorted out straight away
March 29, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Jamie,
Thank you for taking the time to leave us a review and for your kind feedback about Paige, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Molly and all are absolutely brilliant…
Molly and all are absolutely brilliant very helpful for me thanks molly
April 7, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon,
Thank you for taking the time to leave us a review and for your kind feedback about Molly and the team, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Optimum pay group have paid me on time…
Optimum pay group have paid me on time with no issues. Easy to set up and my customer service adviser (Saskia) has been supportive and guided me through the new process. I don’t know about others but they have worked well with my business needs.
April 5, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Qasim,
Thank you for taking the time to leave us a review and for your kind feedback about Saskia, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Reply from Optimum Pay
Good Afternoon Ikolah,
Thank you for taking the time to leave us a review and for your kind feedback about Yasmin, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Onest an pacient lady
April 6, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Cirstea,
Thank you for taking the time to leave us a review and for your kind feedback, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Leigh-Ann was brilliant
April 3, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Connor,
Thank you for taking the time to leave us a review and for your kind feedback about Leigh-Ann, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Reply from Optimum Pay
Good Afternoon Edward,
Thank you for taking the time to leave us a review and for your kind feedback about Paige, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Paige was really helpful and friendly.
March 31, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Sophie,
Thank you for taking the time to leave us a review and for your kind feedback about Paige, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Helpful and friendly
Optimum pay group are friendly and helpful. Yasmin who I dealt with was great, taking me through the whole registration process.
March 31, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon,
Thank you for taking the time to leave us a review and for your kind feedback about Yasmin, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Yasmin sorted out my problem in…
Yasmin sorted out my problem in minutes. Professional and polite and extremely helpful. Cannot praise highly enough
March 30, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon,
Thank you for taking the time to leave us a review and for your kind feedback about Yasmin, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
I was fortunate enough to be supported…
I was fortunate enough to be supported with a query by Paige Mailk today. She was courteous, precise with her information and very prompt indeed!!
A proper little star!!
Many thanks for your help today Paige!!
March 31, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon John,
Thank you for taking the time to leave us a review and for your kind feedback about Paige, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
I spoke with yasmin and she was very…
I spoke with yasmin and she was very helpful and patient with me and she was very professional
March 30, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Donovan,
Thank you for taking the time to leave us a review and for your kind feedback about Yasmin, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Yasmin was polite and very informative…
Yasmin was polite and very informative sounded a lovely girl
March 30, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Susan,
Thank you for taking the time to leave us a review and for your kind feedback about Yasmin, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Thanks Yasmin!
Yasmin was so kind and helpful! She clearly explained what to expect and different paths to take to help optimize my experience in this new role. Thank you!
March 29, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Alexia,
Thank you for taking the time to leave us a review and for your kind feedback about Yasmin, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Jacqui was great.Good customer…
Jacqui was great.Good customer service.She was able to encapsulate all the necessary information I needed for registration with the company in a brief moment and also answer any questions I had.Jacqui is a credit to her company
March 28, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Samson,
Thank you for taking the time to leave us a review and for your kind feedback about Jacqui, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Reply from Optimum Pay
Good Afternoon,
Thank you for taking the time to leave us a review and for your kind feedback, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
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