The excellent customer service of Paige one of the employees. She took her time to explain everything we were inquiring about optimum pay group. And asked her senior colleague on things that she was n... See more
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See what reviewers are saying
Optimum Pay Group is the chosen payroll provider for my Agency. As a contractor from day one I have found them to be extremely professional. A big shout out though to Lauren Thompson who is an asset... See more
Company replied
Always a pain in the ass dealing with agencies to make sure you get paid. Unfortunately, now you gotta jump through hoops for a good wage. However, signing up to this external payment agency was very... See more
Company replied
I got great help from Jacqui who went above and beyond her role in helping me get registered and explaining things. It was not what she did solely but the way she did it, super friendly, clear infor... See more
Company replied
Company details
Written by the company
Offering tax efficient services to all clients who are looking for an honest, transparent payroll option for their temporary workers. With there being a huge need in market for temporary workers, there is no better time to jump in with both feet into the world of contracting. We have qualified, dedicated staff who have a total of 18 years of knowledge working with contractors. So, you will be dealing with driven, helpful and adaptable staff to ensure contractors needs are met. Taking all the paperwork load away from them so they can enjoy their contracting venture and having a peace of mind that we work honestly and with full transparency. Not only do we put our contractors first but always have time to work parallel with Recruitment agencies giving them too great customer care as we understand, a happy contractor equals a happy recruiter meaning a happy us! We give you back your time to do what you do best and trust in us to take care in legal, accounting and payroll side of things.
Contact info
Gawsworth House, Westmere Drive, CW1 6XB, Crewe, United Kingdom
- 0203 962 4212
- marketing@optimumpaygroup.com
- optimumpaygroup.com
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Paige was very polite and helpful on…
Paige was very polite and helpful on helping me very satisfied
March 24, 2023
Unprompted review
Reply from Optimum Pay
Good Morning Gonzalo,
Thank you for taking the time to leave us a review and for your kind feedback about Paige, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Yasmin is a very helpful young lady.
Yasmin is a very helpful young lady.
As it was my first time setting up with her company she took the time to help and guide me with registration.
Very patient, very polite.
March 22, 2023
Unprompted review
Reply from Optimum Pay
Good Morning Carl,
Thank you for taking the time to leave us a review and for your kind feedback about Yasmin, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Reply from Optimum Pay
Good Morning Onpoint,
Thank you for taking the time to leave us a review and for your kind feedback about Paige, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Reply from Optimum Pay
Good Morning Kelechi,
Thank you for taking the time to leave us a review. We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Excellent advice and information…
Excellent advice and information provided by Paige.
Paige was very courteous and professional, helping to answer all my questions fully.
March 23, 2023
Unprompted review
Reply from Optimum Pay
Good Morning Martin,
Thank you for taking the time to leave us a review and for your kind feedback about Paige, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Paige was really helpful and…
Paige was really helpful and professional
March 22, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Austin,
Thank you for taking the time to leave us a review and for your kind feedback about Paige, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Reply from Optimum Pay
Good Morning,
We can see your previous 5* review has been amended, we are sorry to hear you are now unhappy with optimum pay groups service.
Please email into CS@optimumpaygroup.com so we can discuss this with you to see where this dissatisfaction has come from and how we can rectify this for you.
Enjoy the rest of your day,
Team Optimum Pay
Easy to enroll and keep up to date with…
Easy to enroll and keep up to date with online account. Helpful customer service and assistance by Molly. I look forward to a long work relationship. Thankyou.
March 21, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Colin,
Thank you for taking the time to leave us a review and for your kind feedback about Molly, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Verry polite
March 21, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Kobe,
Thank you for taking the time to leave us a review. We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Having been passed through several…
Having been passed through several umbrella companies over the last few months and receiving little to zero customer care from them , I can safely say that optimum are the complete opposite.
Optimum have sent me all the relevant documentation I have requested within the said time frame, answered any queries I have had and also gone that extra mile with courtesy calls from Katie to ensure I am happy with services.
March 21, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Aaron,
Thank you for taking the time to leave us a review and for your kind feedback about Katie, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
My Consultant Yasmin at Optimum Pay…
My Consultant Yasmin at Optimum Pay Group was extremely helpful in assisting me complete the onboarding registration process
March 20, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Alpine,
Thank you for taking the time to leave us a review and for your kind feedback about Yasmin, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
The company payroll have mskilled labourer essed me about
The company payroll have messed me about
March 20, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Garry,
Thank you for taking the time to leave us a review and for your kind feedback. We are glad Optimum pay group have helped you in your payroll services. We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
It was nice to be rung up to inquire…
It was nice to be rung up to inquire how the service provided for payroll was doing Lauren sounded genuinely interested and wanted to make sure I was happy with all aspects of the service they were providing
Full marks to Optimum 👏
March 15, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon John,
Thank you for taking the time to leave us a review and for your kind feedback about Lauren, we will pass this onto her. We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Paige was extremely helpful & polite
Paige was extremely helpful & polite. She answered all my questions.
March 16, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Adam,
Thank you for taking the time to leave us a review and for your kind feedback about Paige we will pass this onto her. We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Great experience with the customer care…
Great experience with the customer care representative. She is so helpful and understanding. She should be encouraged more with promotion
March 13, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Franklin,
Thank you for taking the time to leave us a review and for your kind feedback. We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
She was delightful
March 9, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Ogedegbe,
Thank you for taking the time to leave us a review and for your kind feedback. We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Great Customer service
Lauren Thompson has clarified my payroll queries with very detailed explanation.
Great customer service from Optimum Paygroup.
March 9, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Monohar,
Thank you for taking the time to leave us a review and for your kind feedback about Lauren, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Yasmin She is amazing I will give her…
Yasmin She is amazing I will give her 5🌟🌟🌟🌟🌟 she helping me out and she care
Big thanks for me
Ahmed Gomaa
March 7, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Ahmed,
Thank you for taking the time to leave us a review and for your kind feedback about Yasmin, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Hi I spoke to Lauren & she was…
Hi I spoke to Lauren & she was excellent. She knew exactly what I wanted + I've received it already by email. Lauren was an utmost pleasure to deal with + she brightened up my day. People like Lauren are an asset to any company.
Thanks.
Declan.
January 1, 2023
Unprompted review
Reply from Optimum Pay
Good Morning Declan,
Thank you for taking the time to leave us a review and for your kind feedback about Lauren, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
So far so good
So far so good. Paige explained everything clearly and an easy set-up
February 20, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon,
Thank you for taking the time to leave us a review and for your kind feedback about Paige, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
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