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Rated 5 out of 5 stars

Brought a new built in double oven and had it delivered 4 working days later. Unfortunately it had a fault that meant incinerated food on its first use. Called them to explain the next morning and the... See more

Rated 5 out of 5 stars

Barrie always did his best to undercut even the keenest internet prices. He did so without prompting, which saved a lot of legwork. They knew their stuff, unlike the Saturday staff you get to d... See more

Rated 5 out of 5 stars

We dealt with Toby throughout our interaction with Optimum. We found him to be extremely helpful, open and honest. We bought hob, oven, combi microwave and fridge and have been delighted with our pu... See more

Rated 5 out of 5 stars

Staff were efficient and polite with knowledge of the products on sale that enabled us to make an informed choice about two key items for our kitchen. The after sales information about when the delive... See more

Company details

  1. Appliance Store

Information provided by various external sources

Long established domestic appliance specialist based in Sussex. Large retail showrooms with 100's of appliances on display and in stock ready for local delivery within 24 hours. Experts in built in appliances and range cooking. All major manufacturers are available.


Contact info

5.0

Excellent

TrustScore 5 out of 5

320 reviews

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Rated 5 out of 5 stars

I live abroad and I recently bought two…

I live abroad and I recently bought two fridge freezers. Optimum staff were so helpful and kept us updated re delivery. The delivery men were also excellent they contacted by us half and hour before delivery to confirm someone was at the house to received the delivery. I thoroughly recommend them.

February 23, 2021
Rated 5 out of 5 stars

Very Impressed.

I was very impressed with the time and trouble Optimum took to replace my broken integrated fridge freezer. As the housing doors are warped, the installer took a lot of time and trouble satisfying himself that they were properly sealed and no air could get in.
The price was reasonable, the timekeeping was as promised and the chap who installed it and his apprentice were very polite. I would have no hesitation in recommending them to anybody.
Thank you Optimum.

February 23, 2021
Rated 5 out of 5 stars

Excellent Service

Optimum were really fantastic recently when my old dishwasher broke down. I called them and by the afternoon of the following day I had a new one installed. The men that delivered the machine were excellent - polite and efficient. The lady on the phone was lovely explaining my choices and ensuring I had the machine I wanted.

February 23, 2021
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, they advised me what products they had, when they could be delivered and within two days I had a new dishwasher and the old one taken away.
Optimum will be my first port of call when my next appliance breaks.

January 27, 2021
Rated 5 out of 5 stars

Excellent Service

Our previous oven broke and we were not sure what we could fit into the old space. Optimum came out and surveyed the space. We then ordered a new oven on Wednesday afternoon and it was installed by 8am on Friday. Excellent service.

January 27, 2021

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