Company had great reviews, and I have severe sacrolliac issues. I was encouraged to try this particular belt. I decided to do it because I'm quite desperate. I have hope that it will help me.
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See what reviewers are saying
The professional discounts are legit as I compared them to Amazon's pricing, from their OPTP shop. Also, the website was easy to navigate. I appreciate there are short video demos provided on the plat... See more
Waited two business days for a quote to confirm shipping costs. Called to check on progress - nothing. The rep kept telling me how wrong I was in my understanding, cutting me off. Finally I asked her... See more
This order took a very long time to ship. Placed on 4/6/17. Called on 4/7/17 to have it shipped via Priority Mail. On 4/10/17 received an email asking me to choose shipping method and another email... See more
Company details
Information provided by various external sources
OPTP (Orthopedic Physical Therapy Products) is a recognized leader in providing professionals and consumers with orthopedic, physical therapy, rehabilitation and fitness products.
Contact info
3800 Annapolis Lane N, Suite 165, 55447, Minneapolis, United States
- 800-367-7393
- optp.com
4.0
Great
177 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I never recieved the roller with my…
I never recieved the roller with my order, I thought it was on back order but I have come to realize I am not getting what I paid for
July 28, 2021
Unprompted review
Reply from OPTP
I'm so sorry, Sandy. We'd love to get this all straightened out for you. Please contact customer service at 763.553.0452 or custservice@optp.com and we'll figure out what happened. Thanks.
Easy to navigate and got a discount…
Easy to navigate and got a discount code too.
July 8, 2021
Unprompted review
Very Satisfied with the site and quality of the products
The site is laid out very well. Products are of professional quality and the video's are very helpful and informative.
I've been purchasing items on your site for a long time and never had any problems with ordering or receiving my order.
One think you could do better on is the shipping costs.
It's some times a deal breaker.
May 4, 2021
Unprompted review
Long time for shipping costs and timing…
Long time for shipping costs and timing confirmation.
April 17, 2021
Unprompted review
Reply from OPTP
Hi Stefano,
We apologize for the delay. We only have staff in the office M - F 7:30 AM to 5 PM CT. For non-US and expedited orders, our warehouse staff picks and packs your shipment as soon as possible after receiving the order and communicates the shipping details to you after receiving pricing from our carriers.
Our apologies for any inconvenience this delay has caused and thank you for your feedback.
OPTP
Order Shipped Incomplete BUT charged for item not received.
I ordered the Treat Your Own Neck guide along with the Makenzie Cervical Roll. I received the roll but no guide. I have contacted customer service but no response. I was charged for both. **UPDATE 3/2** I got a response from this review and the guide is being sent again. :-)
March 1, 2021
Unprompted review
Reply from OPTP
Hi Marcia,
I just spoke with our customer service team and it sounds like they sent out an email this morning, but perhaps you didn't receive it. Please call us directly at 763.553.0452 and we would be happy to assist you!
Thank you,
OPTP
I am stil waiting for the cost of…
I am stil waiting for the cost of shipping
December 29, 2020
Unprompted review
I have been waiting for the status of…
I have been waiting for the status of my order. Please reply.
I was told that the charges of my shipment were being calculated and then... nothing. silence..
Please reply.
December 24, 2020
Unprompted review
Reply from OPTP
Hello, Carla.
I am very sorry for this inconvenience. Our office was recently closed for the holiday and reopened today, December 28th. You should receive your shipping estimate this morning, but please feel free reach out to us at 888.819.0121 with your order number and we will be happy to assist you right away.
Thank you,
Joel M.
OPTP
I have a very good experience with OPTP…
I have a very good experience with OPTP when ordering online. I wish OPTP will have sometimes Free Shipping deals during holidays.
December 23, 2020
Unprompted review
Unable to download eBook
I am unable up to this day 7 months after I purchased an eBook, to download “Integrating Manual Therapy and Pain Neuroscience”. It is so frustrating.
November 22, 2020
Unprompted review
Very helpful agent!
You all were very helpful. I found what I wanted with the agent's advice. I just don't know where the items are coming from and when I'll get it. It would be great to see that on the order like Amazon does. Thanks, Joan
November 11, 2020
Unprompted review
shipping cost options
It's 2020... you should be able to quote me the different shipping options & costs without us having to do emails back and forth. I do a lot of purchasing for my company, and yours is the first website that can't tell me expedited costs.
October 12, 2020
Unprompted review
One easiest websites to follow…
One of the easiest websites to follow and love the details on your products!!
Makes the decision seamless on what to buy
September 18, 2020
Unprompted review
GREAT!
The one item that I was really after is on backorder but other than that it is very easy to order from OPTP!!
August 20, 2020
Unprompted review
Order process extremely smooth
August 5, 2020
Unprompted review
Reply from OPTP
Thank you for your review, Dr. Khaled!
I usually don't make purchases unless I…
I usually don't make purchases unless I get free shipping.
May 29, 2020
Unprompted review
Great Product Line!
So far, I love your site and product line. My opinion might change if you wind up charging me more for shipping than people who live in the contiguous United States. I live in HI, but we have zip codes, and it doesnʻt cost any more to ship to us that other states. Iʻm currently waiting to see what youʻre going to charge me for a $31 order of three, very light weight items.
Even your standard shipping seemed a bit exorbitant to me, but I would be willing to pay it, as long as itʻs not more than shipping to anywhere else in the US.
Thank you for providing such a great line of products. I hope you will be fair and reasonable when it comes to shipping.
Aloha from Maui,
Pamela
May 21, 2020
Unprompted review
Reply from OPTP
Hi Pamela,
Thank you for your input. When we quote shipping for an order, we relay our actual shipping cost to you. We pick and pack the order, put the shipment on the scale and our UPS software tells us our cost to ship the item. Our rates are usually below retail as we get a bit of a volume discount. With that being said, if you have your own UPS or FedEx account that you prefer to use, we are happy to do that as well. In that case, there would be no shipping charge on our end as you would be paying for the shipment through your carrier directly.
If you have any other questions, please feel free to contact custservice@optp.com.
Thank you!
Joel M
OPTP
I never received my order.
May 12, 2020
Unprompted review
Reply from OPTP
Hi Lejf,
I'm sorry to hear you did not receive your order. Please contact customer service at 888.819.0121 or customerservice@optp.com with your order number and they will assist you.
Thank you.
Excellent and video really helped see…
Excellent and video really helped see the product, thanks so much
May 11, 2020
Unprompted review
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