Orbit Reviews 1,212

Just finished a live chat with Joel, very helpful and informative, thank you Joel for making this experience a good and pleasant one.

The lock on my front door broke. I rang orbit, it said wait time over 15 minutes. Requested call back. It didn't happen. I had to call a locksmith which cost me £155 and had to do back door, couldn't do front door!Called this morning. They said it wasn't urgent as I have another door. I pointed out that I am disabled and they agreed to do within 24 hours. I said I would claim the £155 back but they said they weren't liable! That is how little Orbit think of their tenants!

DO NOT rent with this company.
They care about nothing but collecting their money. As a young woman in my early 20s, I spent five unbearable months dealing with serious antisocial behaviour from my neighbour a man in his 40s. He harassed me repeatedly, even stalked me, and despite multiple police reports, Orbit were told they needed to deal with it and that he should be evicted.
But Orbit did absolutely nothing. The harassment continued, my mental and emotional wellbeing deteriorated, and their so called welfare for tenant safety was nowhere to be seen. I was effectively forced to flee my own home, and now, eight months later, they have the nerve to tell the council to charge me money.
Speaking to Darinder Toora in complaints was honestly shocking. The complete lack of empathy for the financial and emotional stress they put me through was unbelievable. I had to pack up my life and move within weeks because Orbit refused to protect me and now they want to hand me another bill? He didn’t listen to a word I said. He just kept saying case closed it’s done. I explained clearly that any missed calls were because I was at work, and that I called the officer back every time — only to be ignored with excuses like “he’s in a meeting” or “he’s busy.” Then after I’d already moved out, I received a letter saying the case was “closed.” Of course it was closed, I had to close it by leaving. Orbit did absolutely nothing to resolve it.
It is disgusting that the man who harassed me is still living there comfortably while the victim me had to move out and is now being chased for payments.
This company failed me in every possible way. Never, ever rent from Orbit.

I would give this company zero stars!

I am absolutely DISGUSTED with this company. 5 weeks my mum and dad have been without heating. My mum has made countless phone calls to be told someone will be out. 9 people have been out and know the issue and say they will be back to fix it no one turns up. Again she will call! I have had to buy heaters to now keep them warm! I have raised complaints and gets us nowhere. I am now going to getting legal advice and I have now told my parents to stop paying rent this may start getting their attention.

The best thing is I have written a bad review before about this awful vile company because again you couldn’t get things sorted
They are in their 60s my dad is disabled

Just had new windows put in Fabulous job Really polite and considerate work crew I had no mess very professional

Megan has helped me today with an issue over fencing that has become hostile and is damaging our property. She was so helpful, understood my concerns and has escalated this to get resolved. Very pleased with her support.

I’ve got a leaking tap that’s using a lot of water each day and they will not repair for another month. Which obviously is costing me. The person I spoke to on the chat wasn’t the most helpful or polite either

Regan was really helpful + honest sorting out a repair of street lamps. Offered to arrange a call for when repairs would commence and keep me in the loop. Really appreciate it, thanks Regan!

Trying to contact orbit as one of their properties they manage in Stratford upon Avon has a boundary wall against mine and it’s fallen down causing damage. Impossible to get through to anyone and no response to online emails or forms. Thinking now I’ll have to take legal action against them. Disappointed that a housing association managing flats and being paid for this service won’t maintain the property and could potentially kill someone with walls falling down onto other properties

The customer service agent Regan was polite and helpful at all times although he could not resolve the issue himself, he has directed me to the right channel

Just gone to stage 2 complaint procedure, Orbit are a non communication housing association. I have a bathroom/wetroom which needs urgent replacement. I've had several operatives attend take photos and saying needs replacing, waste pipe needs to be lowered water not draining away, wal tiles blown. Works should have been done in February this year, Orbit cancelled the works, not even contacted! I should have been decanted, but told to wash in the kitchen sink or health centre, neither was ever going to happen. Now I'm having surgery and a recent xray shows more deterioration to my lower back, due to Orbit. Has been referred back to a property manager, who's sitting on it. Orbit try to control the narrative hoping tenants will give up. No department talks to anyone, they get given Tasks, which are ignored, requests to call back ignored. We should have listened to Orbit tenants and stayed away! Contacting my M.P. and the Ombudsman once stage 2 completed, or should be!

Very helpful hopefully will sort problem

Warwickshire Sales team were amazing. Jacqui, Zoe and Givette. Cannot say the same for the builder. Moved in, an overwhelming number of snags. This included heavy clay gardens which was heavily compacted and allowed for flooding and water pooling around the house which goes against the NHBC guidelines. Roof joists weren’t even connected and broken beams. Poor quality mastics, wood worm in banister, amtico flooring that has been poorly laid, leaking shower, poor plastering work and grout that has been redone numerous times but still turns to a paste when wet. All repairs had taken months for Orbit to sort out.
Still waiting on grout work to be sorted.
I would not purchase an Orbit home again based on our experiences.

Do not use these they move all sorts of stuff out the way and don't put it back very disrespectful I bet they wouldn't like me doing that in there home

The company Sent by Orbit were first class , friendly ,knowledgable and courteous.

Live chat was easy to use and the person dealing with my request was helpful and polite

Orbit couldn’t even be bothered to send me any notification by text, email or post that I was due a gas safety check, in the end they were sending me final notice letters where they were insinuating legal threats against me for failure to comply even though the fault was theirs to begin with.

They’re happy enough sending their newsletters out by email to pretend they care so you know they have the capability to, just not when it’s for important maintenance purposes.

When I phoned to complain about the experience, the operator replied with “Yeah, sorry, that happens sometimes.”

Such a lovely representative for Orbit
who was very helpful to me

When you speak to the customer service team they help as much as they can xx

A woeful and incompetent organisation. Please do not get caught up in the slick PR and marketing.

Poor communication, lack of transparency over service charges for services that are either not delivered, or delivered to a very poor standard with no quality assurance.

Update 22/10/25.

Dear Orbit,

I would reply to your Trustpilot request, but do not seem to have received any communication from you.