Order BlindsReviews 

Reply from Order Blinds

Apr 24, 2026

Thank you so much for your kind words! We're delighted to hear you're pleased with the quality of the blinds and the inclusion of extra brackets and a spare slat made a positive difference.

We really appreciate you taking the time to share your experience, it means a lot to our team. Enjoy your new blinds!

Reply from Order Blinds

Mar 26, 2026

Thank you so much for your kind words! It’s great to hear that our products have stood the test of time for you, and we’re just as glad you’ve had a positive experience with our service. We really appreciate your support!

Reply from Order Blinds

Feb 16, 2026

Thank you for your feedback. We are sorry to hear that you have experienced difficulty with your blind and appreciate you bringing this to our attention.

We would like to reassure you and our customers that we have been actively working with you to resolve this matter. As an online made-to-measure retailer, we rely on photos or videos to help our technical team accurately diagnose any issues and ensure the correct solution is provided as quickly as possible.

We have requested a short video so we can confirm the cause and, as already offered, we are happy to proceed with your preferred resolution, including arranging a replacement or providing a refund if a fault is identified. As soon as we receive this from you we will proceed as you wish.

Our aim is always to ensure every customer receives a fully working product and is satisfied with their purchase, and we remain ready to resolve this for you as soon as we receive the requested information.

Kind regards,
Customer Support Team

Reply from Order Blinds

Updated Feb 10, 2026

Thank you for taking the time to leave a review. We’re genuinely sorry to hear that you’re unhappy with your order and appreciate the opportunity to clarify the situation for future customers.

We completely understand how disappointing it is when a custom product doesn’t meet expectations. In this case, however, the blind was produced exactly from the image file supplied and the proof that was approved prior to printing. While the background may have appeared black on screen, the actual colour in the artwork provided (and shown in the approved proof) was a very dark grey rather than a true black. This was verified using colour references from the supplied file.

We were not informed at the time of ordering that the blind was intended to match an existing wallpaper. Had this been raised beforehand, we would have advised against proceeding, as blinds and wallpapers are manufactured using entirely different materials, inks, and printing processes. Because of this, achieving an exact colour match between the two is not possible, even when using “true black” artwork.

As the blind was custom-made and printed exactly as approved, we were unable to offer a return or remake. That said, we did acknowledge your disappointment and offered a partial refund as a gesture of goodwill, despite the order being fulfilled correctly.

We always encourage customers to raise any specific matching requirements before production, and we’re happy to advise honestly to avoid situations like this. We’re sorry this experience fell short of expectations, but we’d like to reassure future customers that we stand by our proofs, our processes, and our terms for custom-made products.

Reply from Order Blinds

Feb 10, 2026

Thank you so much for taking the time to leave such a lovely review.

While we’re sorry that the first blind wasn’t perfect, we’re really pleased to hear that our customer service team was able to resolve the issue quickly and that you’re happy with the replacement. Ensuring our customers are looked after and satisfied with the final result is incredibly important to us.

It’s great to know you’re pleased with the print quality, fit and pattern, and we truly appreciate your understanding throughout the process. Thank you again for choosing us and we hope you enjoy your new kitchen blind for many years to come.