Orientica Reviews 292

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I'm a newbie to Orientica. I'm now obsessed .. Velvet Musk is my new favourite fragrance. The quality of fragrance, the time it lasts, the packaging...it's all 5 star. I'll definitely be back to try m... See more

Rated 1 out of 5 stars

My stuff hasn't been delivered yet and i am frustrated I've emailed 3 times with no response acc they did once and asked for my address but then i emailed another 2 times and no response was provide... See more

Rated 5 out of 5 stars

Honestly would recommend anyone who loves long lasting and pleasant smelling perfume oils. They literally last all day and always have people asking where you got that fragrance from. Just to add its... See more

Rated 5 out of 5 stars

The scent and products are great and I am a repeat customer, absolutely fantastic service. I ordered these as gifts, the package has arrived the next day without me having to pay more for the shipping... See more

Company details

  1. Cosmetics and Perfumes Supplier
  2. Perfume Store

Written by the company

Inspired by nature and the mystery of oriental fragrances, Orientica perfumes offers you individuality encapsulated through a wide range of scents, to express the essence of who you are. Distinct fragrances each with a story to tell and bursting with the aromas of lush, green gardens and orchards to the woody scents of Oudh.


Contact info

4.1

Great

TrustScore 4 out of 5

292 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent and speedy delivery

Excellent and speedy delivery

July 25, 2024
Orientica logo

Reply from Orientica

Hi,

Thank you so much for your kind words! We're thrilled to hear that you were happy with our delivery service. We look forward to serving you again soon!

Regards,
Orders Team

Rated 5 out of 5 stars

Great end to end service

Great end to end service, goods as exactly described, will buy again

July 11, 2024
Orientica logo

Reply from Orientica

Hi,

Thank you so much for your 5-star review!

We are thrilled to hear that you had a great end-to-end service experience and that the goods met your expectations. We look forward to serving you again soon.

Regards,
Orders Team

Rated 5 out of 5 stars
Orientica logo

Reply from Orientica

Hi,

Thank you so much for your 5-star review! We're delighted to hear that your experience with us was smooth and trustworthy.

Regards,
Orders Team

Rated 5 out of 5 stars

Good company to buy from!

Good company to buy from!! Reliable and quality

June 28, 2024
Orientica logo

Reply from Orientica

Hi,

Thank you for the review! We're glad to hear you found us reliable and our products top-notch.

Regards,
Orders Team

Rated 5 out of 5 stars

Great experience all round

Great experience all round. Superb service, swift dispatch, simply excellent. As for their amazing product line... absolutely stunning.

June 28, 2024
Orientica logo

Reply from Orientica

Hi,

We're so happy to hear you had a great experience and loved our products.

If you ever need anything or just want to chat about our scents, don't hesitate to reach out. Looking forward to serving you again!

Regards,
Orders Team

Rated 5 out of 5 stars

👍🏻 Great frangrance

👍🏻 On time delivery
Nice travel perfumes
Nice long lasting fragrance

June 1, 2024
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Reply from Orientica

We appreciate your kind words and are thrilled that you enjoyed the perfumes. Thank you for your support!

Rated 4 out of 5 stars

Great Experience - 1st time user

delivery wasn't too long & items were well packaged.

as for the scents - I love musk & sandalwood !

stand alone all smell great, I mix the musk with the santal to amp up each other and they smell gorgeous together

May 2, 2024
Orientica logo

Reply from Orientica

Hi,

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your first experience with our perfume company was a great one. We take pride in ensuring prompt delivery and secure packaging for our customers.

Your love for musk and sandalwood scents resonates with us, and we're delighted to hear that you find our fragrances appealing. Mixing musk with santal sounds like a fantastic idea, and we're glad to hear that the combination creates a gorgeous scent that you enjoy.

We truly appreciate your support and look forward to serving you again in the future. If you ever need assistance or have any questions, please feel free to reach out to us.

Regards,
Orders Team

Rated 5 out of 5 stars

In love with Royal Amber oil perfume

I have ordered my favourite Royal Amber oil permufe from Orientica a few times now and I absolutely love it and keep getting compliments .Great service and well packed without a mess . Fast delivery too. I will order more in future

April 28, 2024
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Reply from Orientica

Hi,

Thank you for your fantastic review! We're delighted to hear that you love our Royal Amber Oil and that it's been receiving compliments.

Regards,
Orders Team

Rated 5 out of 5 stars

I loved the fragrances I’ve got from…

I loved the fragrances I’ve got from the miniature kit, the delivery was quick and I’m definitely going to buy a whole bottle from the ones I tested.

April 27, 2024
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Reply from Orientica

Hi,

Thank you so much for your glowing review! We're thrilled to hear that you loved the fragrances from our miniature kit and that the delivery was quick. We can't wait to welcome you back for a full-size bottle of your favorite scent. Your support means the world to us!

Regards,
Orders Team

Rated 5 out of 5 stars

I went with the Miniature discovery set…

I went with the Miniature discovery set and I am so glad about that, my husband not so much…turns out I LOVE them all and want to purchase the full size of all 5!

I don’t know if it’s because of the way you apply the miniatures, but I cannot smell them after an hour. I believe there have been no issues of that with full size bottles judging my the reviews I have seen.

April 28, 2024
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Reply from Orientica

Hi,

Thank you so much for your fantastic review! We're thrilled to hear that you loved our Miniature discovery set and that you're interested in purchasing the full-size bottles of all five scents. Your enthusiasm means the world to us!

As a token of our appreciation, please enjoy this exclusive 15% discount code (K805QGK0TKB5) for when This code is linked to your email and is for your personal use only.

Regards,
Orders Team

Rated 5 out of 5 stars

Extremely excellent oils/attar

Extremely excellent oils/attar. Have always loved this brand, but find my local shops are selling each one for £6.99.

Bought online for almost HALF the price, will continue to purchase directly from the online company.

Some of the NEW oils fragrances are nice, but I prefer the Golden Oldies...

April 3, 2024
Orientica logo

Reply from Orientica

Hi,


Thank you so much for your fantastic review! We're delighted to hear that you're loving our oils and attars.

It's great to know that you found our online prices to be such a steal compared to local shops and we're thrilled to be your go-to source for these fragrances.

Regards,
Orders Team

Rated 5 out of 5 stars

Ordered for eid gifts oud wood, white musk and vilot musk

Ordered for eid gifts came on time. Excellent quality and services. I would recommend everyone. Inshallah I will order in the future.also recommend to my family and friends.

April 3, 2024
Orientica logo

Reply from Orientica

Hi Farida,

Thank you so much for your wonderful review! We're thrilled to hear that your Eid gifts arrived on time and that you're pleased with the quality and service. Your recommendation means the world to us, and we look forward to serving you again in the future, Insha'Allah.

Regards,
Orders Team

Rated 4 out of 5 stars

Prompt delivery

Prompt delivery ! Regular customer value ! The product is
Also very good 👍

April 1, 2024
Orientica logo

Reply from Orientica

Hi Shaina,

Thank you for your review! If there's anything more we can do to get that 5* let us know, we're always looking at ways to improve!

Regards,
Orders Team

Rated 4 out of 5 stars

Easy to order

Easy to order
Lovely fragrances
Ordered a large quantity of the perfume oils and sprays as Eid gifts and were an instant hit!
Would order again.

The only thing I'd suggest would be to use better postal packaging(for large orders) as the bubble wrap bag had ripped and it was a miracle none of the perfume boxes fell out!
Thanks

March 31, 2024
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Reply from Orientica

Hi Yasmin,

Thank you for your feedback and for choosing us for your Eid gifts! We're thrilled to hear that our fragrances were a hit and that you found the ordering process easy. Your suggestion regarding postal packaging is duly noted, and we'll definitely look into improving it for large orders to ensure a seamless delivery experience. We appreciate your support and hope to have the opportunity to serve you again in the future!

Regards,
Orders Team

Rated 1 out of 5 stars

too expensive the shipping

too expensive the shipping, I will not buy from you again

March 28, 2024
Orientica logo

Reply from Orientica

Hi Fernando,

We're sorry to hear about your disappointment with the shipping costs. We understand that shipping expenses can be a concern for our customers, especially when ordering from overseas.

Shipping costs can vary based on several factors, including distance, weight, and customs fees. Since we send our products from the UK to the United States, customs charges contribute to the shipping expenses. However, to make it more convenient for our customers, we offer a special deal: orders over £150 qualify for half-price shipping. We hope this helps alleviate some of the costs for you!

Regards,
Orders Team

Rated 1 out of 5 stars

I bought my perfume and I paid an…

I bought my perfume and I paid an express shipping and they took one month to send me the product. Very bad delivery

February 27, 2024
Orientica logo

Reply from Orientica

Hi Laura,

We appreciate your feedback regarding your recent purchase experience, although we are disheartened to hear about the delay in receiving your perfume. Upon reviewing your order details, it appears that there may have been an issue with the provided shipping address, which could have contributed to the delivery delay.

We want to assure you that we take shipping and delivery seriously, and our team made efforts to reach out to you regarding the address discrepancy. Furthermore, our shipping partner, UPS, also attempted to contact you regarding the delivery.

To resolve this matter promptly, we kindly ask that you reach out to us directly at sales@orientica.co.uk. We are committed to ensuring your satisfaction and would appreciate the opportunity to address any concerns you may have.

Once again, we apologize for any inconvenience this may have caused and look forward to resolving the issue to your satisfaction.

Regards,
Orders Team

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