Orientica Reviews 293

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

I'm a newbie to Orientica. I'm now obsessed .. Velvet Musk is my new favourite fragrance. The quality of fragrance, the time it lasts, the packaging...it's all 5 star. I'll definitely be back to try m... See more

Rated 1 out of 5 stars

My stuff hasn't been delivered yet and i am frustrated I've emailed 3 times with no response acc they did once and asked for my address but then i emailed another 2 times and no response was provide... See more

Rated 5 out of 5 stars

I purchased the Orientica for a Father’s Day gift. I only gave my husband the samples and he really loved them. I am pretty sure that he will love his gift because he fell in love with it when he samp... See more

Rated 5 out of 5 stars

Honestly would recommend anyone who loves long lasting and pleasant smelling perfume oils. They literally last all day and always have people asking where you got that fragrance from. Just to add its... See more

Company details

  1. Cosmetics and Perfumes Supplier
  2. Perfume Store

Written by the company

Inspired by nature and the mystery of oriental fragrances, Orientica perfumes offers you individuality encapsulated through a wide range of scents, to express the essence of who you are. Distinct fragrances each with a story to tell and bursting with the aromas of lush, green gardens and orchards to the woody scents of Oudh.


Contact info

4.1

Great

TrustScore 4 out of 5

293 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good products and great customer service

The scent and products are great and I am a repeat customer, but for the second time they arrived damaged. The first time the lid was broken on the deodorant and this time the roll-on oil was half empty as it had spilled inside of the package. Much to the credit of the business, once they were made aware, they went out of their way to rectify matters and demonstrated their commitment to customer satisfaction. Definitely a company that I would recommend buying from.

March 15, 2023
Orientica logo

Reply from Orientica

Dear Ayub,

We take customer feedback very importantly and we are glad that you like our fragrances and we would always be open to your concerns.

We will pass your feedback to the relevant department as part of our priority to listen to our customers.

A member of our team will get in touch with you to get your issue resolved.

Kind Regards,

Waqas - Order's Team
Orientica Perfumes UK

Rated 1 out of 5 stars

I placed two orders with your company

I placed two orders with your company, but unfortunately, both were cancelled. In the end, I was informed that I needed to provide proof of address, but as I do not have any, I requested that my order be delivered to my workplace instead of my home address. This is because there is no one available at home during the day to receive the parcel. Overall, my experience with your company has been disappointing due to the two cancelled orders.

March 13, 2023
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Reply from Orientica

Dear Mahesh,

Thank you for your feedback.

All orders are thoroughly assessed to ensure the safety of our customer details.

As our card processing company was unable to verify your payment details on both orders, we requested you for proof of billing address, however as this wasn't provided we decided to cancel the order

Should you wish to discuss with a member of our team, please call us on 0203 026 0786

Kind Regards,

Waqas
Order's Team
Orientica Perfumes UK

Rated 5 out of 5 stars

Literally addicted to these oils!!!!

Literally addicted to these oils!!!!! And I will continue to buy more and more! Long lasting smells for ever!!!

February 18, 2023
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Reply from Orientica

Shauna,

We are thrilled you enjoyed the oils and delighted you will purchase more. Please do let us know should you need further assistance

Regards
Orientica Perfumes

Rated 1 out of 5 stars

i do not understand why i can not have…

i do not understand why i can not have my order

February 6, 2023
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Reply from Orientica

Dear Alan,

Thank you for your concern,

We had informed you to place another order with a different card or perhaps through PayPal.

This allows us to further ensure the safety of our customers and prevents any potential chargeback to us as a company. As the second order had the same issue as before, we decided to refund you.

We appreciate your feedback you have provided, this helps us further improve the service we provide to our customers.

If you would still like to get in touch regarding this matter, please email us

Regards,

Orientica Perfumes UK,
Waqas

Rated 5 out of 5 stars

I found Orientica fragrances in a…

I found Orientica fragrances in a family run small shop in East London and I have been hooked ever since! So affordable and beautiful packaging and scents.

January 6, 2023
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Reply from Orientica

Tamara,

Thanks for the review. Delighted we have converted you to become a fan of Orientica.

Regards
Orientica Perfumes

Rated 5 out of 5 stars

Perfume exactly as described and it…

Perfume exactly as described and it arrived as it said it would, not in it’s original box, with a slight discount applied because of that. smells fantastic and delivered very quickly. Would recommend.

January 8, 2023
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Reply from Orientica

Thanks for the kind words

Rated 5 out of 5 stars

The service is easy and the goods are…

The service is easy and the goods are easy to acquire also the price of the product is phenomenal

January 1, 2023
Orientica logo

Reply from Orientica

Fal,

Thanks for the review and thrilled you were impressed.

Regard
Orientica

Rated 5 out of 5 stars

Great scents for superb value

Great scents for superb value. Website easy to navigate and products arrived fast. Highly recommend!

December 15, 2022
Orientica logo

Reply from Orientica

Marie,

Thanks for the review you have left us. Thank you for the recommendation

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