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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as amazing and effective, leading to glowing and smooth skin. Many people also highlight the excellent quality of the products and the professional, knowledgeable staff who provide great service. However, some people were dissatisfied with the sales tactics, reporting pushy and aggressive behavior from staff members. There were also instances where customers experienced adverse skin reactions to products, despite being assured of their gentleness. Some reviewers also mentioned feeling pressured to buy more products after an initial purchase.

What people talk about most

Product

People report positive experiences with product. Many customers express delight with the quality and... See more

Staff

Customers had positive experiences with staff, highlighting their friendliness, professionalism, and... See more

Quality

Clients share positive opinions on quality. Many customers are delighted with the products, highlighting how... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the great and amazing... See more

Service

Consumers find service to be positive. Many reviewers describe the service as friendly, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Roberto and Daniella best customer service and loving the products for anti-aging Thank you again guys in Origani New Zealand

Rated 5 out of 5 stars

I’m using all the set including eye gel serum night cream day cream mask the best product ever. I really love the oil. It keeps my face silk and smooth Love it Definitely recommend

Rated 5 out of 5 stars

Such a lovely organic shop! 🌱 Amazing quality products and great service. The staff were welcoming and knowledgeable. Will definitely be back.

Rated 5 out of 5 stars

I purchased the luxury kit and I am so impressed. My skin is glowing and never felt better. Customer service was on point. Highly recommend!


Company details

  1. Cosmetics Wholesaler
  2. Cosmetics Industry

Information provided by various external sources

At Origani we believe in beautiful, natural skin. We know that powerfully effective products can be harnessed from nature. We’re committed to sourcing and preserving the best the natural world has to offer and in turn ensuring that the natural world is...


Contact info

4.1

Great

TrustScore 4 out of 5

150 reviews

5-star
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1-star

Replied to 25% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Was at southland shopping centre…

Was at southland shopping centre recently, and was approached by a young Origani representative, WOW! was she pushy! So hard to get a word in....
The prices are far beyond my means, and I will avoid being harassed by the Origani team.

January 31, 2021
Unprompted review
Origani logo

Reply from Origani

Thank you for your feedback and we sincerely apologise for the unwanted experience you have had in one of our stores. This is not the experience we want our customers to have, whether it be in store or with a product and we value feedback of all types whether it be positive or negative.

If you wish to discuss this further with our team please feel free to contact the head office customer service on service@origani.com.au

Kindest, Origani Family x

Rated 3 out of 5 stars

I started using origani as I wanted a…

I started using origani as I wanted a good product to help me with my terrible eyebags. The products are actually good but the price is insanely expensive. I also find the sales rep extremely pushy and unprofessional. The original price shown on the package will make your eyes pop out but they can lower it up to 50% less. However even then it is still outrageously expensive. When you are paying so much for skincare, to be honest I expected a much more professional treatment. After purchasing some eye product, I went back for a free facial, but the facial was more like a product preview and I was pressured into purchasing more products. The facial itself was not enjoyable as I was being pushed by another saleperson to purchase more and I finally caved in from the pressure. Its a shame really, I do like their products but someone should really look into this company. I felt scammed.

December 8, 2020
Unprompted review
Origani logo

Reply from Origani

Thank you for your feedback and we sincerely apologise for the unwanted experience you have had in one of our stores. This is not the experience we want our customers to have, whether it be in store or with a product and we value feedback of all types whether it be positive or negative.
We take this type of feedback seriously and will send to the teams associated to action accordingly.

If you wish to discuss this further with our team please feel free to contact the head office customer service on service@origani.com.au

Kindest, Origani Family x

Rated 1 out of 5 stars

got scam too pricey and that manager…

got scam too pricey and that manager Middle eastern girl was too pushy..gush stay away from that store or dont you ever dare to passby in that area in the mall where the store is located :(

August 3, 2020
Unprompted review
Origani logo

Reply from Origani

Thank you for your feedback and we sincerely apologise for the unwanted experience you have had in one of our stores. This is not the experience we want our customers to have, whether it be in store or with a product and we value feedback of all types whether it be positive or negative.

If you wish to discuss this further with our team please feel free to contact the head office customer service on service@origani.com.au

Kindest, Origani Family x

Rated 1 out of 5 stars

Appalling staff attitude

The Israeli guy was very pushy and rude when I didn't want to buy anything from the store! I am a student. I wasn't even wearing any expensive brand clothing so CLEARLY, it SHOULD be obvious that I CANNOT afford a $160 product but he kept pushing me and my anxiety got the better of me and I ended up purchasing from him. I will be reporting to ACCC and getting a refund ASAP. From what other customers have said, if you are getting a refund, you have to be firm about getting a refund, don't let them talk you into getting an exchange for products.

Right after I purchased from him, he then yelled "NI HAO" to an Asian girl. Uh hello? It is RUDE to yell "NI HAO" at anyone. This is not how you'd greet your friend or anyone on the street, let alone to greet someone like that when doing business! It's unprofessional and everyone should stay away!!

The products look genuine and lovely but for the money they charge? NO WAY! A TOTAL RIP OFF! 5 STAR reviews of their products are most likely authentic but any 5 star reviews about staff is FAKE!

July 9, 2020
Unprompted review
Origani logo

Reply from Origani

Thank you for your feedback and we sincerely apologise for the unwanted experience you have had in one of our stores. This is not the experience we want our customers to have, whether it be in store or with a product and we value feedback of all types whether it be positive or negative.

If you wish to discuss this further with our team please feel free to contact the head office customer service on service@origani.com.au

Kindest, Origani Family x

Rated 5 out of 5 stars

Origani Products is really Amazing

Origani Products is really Amazing. Especially the manuka honey facial peel, I suffer for a long time sa mga problem ko sa skin, i also try more Expensive products but this product is the only one that satisfy me . For only 2 weeks using the set of there Erda Manuka Honey Peel ,erda Daily Glow Toning Cleanser and the Day Cream Agad agad nakita kuna ang result ,nawala ang mga pimple marks ko pati narin ang mga white heads ko i feel my skin become smooth too. And i love the feeling. Yes its expensive but you will not regret for the best result you will get. I give 5star to this product. Napaka mababait at concern pa ng mga specialist nila, they give every thing what you need to make your problem be solve. Nakakarelax ang kanilang facial with there Himalayan salt room and talagang makikita mo agad na me resulta pagkatapos ng facial service.I really Recommend this product❤️

January 23, 2020
Unprompted review
Rated 5 out of 5 stars

I am a client of Origani for more than…5 years

I am a client of Origani for more than 5 years, all i can say about the product is, the product is so much effective and the price is good. Also the their sales representative is so much professional, they explain the product well. And they are very approachable.
I'm very much love it to use on my skin and face because there is no side effect, because it is organic.

January 15, 2020
Unprompted review
Rated 5 out of 5 stars

Origani Experience!

I would like to thank Origani for giving me an amazing experience on their product. I've been using Origani products for years now and I have no regrets because of it's effective and organic products. I recommend it to my friends and now my friends were using it too. The product is safe to use and the price is just right because of it's quality and effectivity. Giving you 5 stars for that! ***** Angela

January 15, 2020
Unprompted review
Rated 1 out of 5 stars

Scam!!

A group of friends and I have been targeting this company for several months now and are talking to some news reporters about it.
When a sales person from Origani approaches you it’s always to sale you something. Some of them are nice and some extremely pushy but with all of them when you say no they tell you they are a manager/ owner and lower the price. If you say no again they lower it again and again ( sometimes up to 50% from the original price). Here are a few of the products we have tested:
• Manuka honey peel ( they always show this product)- starting price: 165$. Lowest price we’ve been offered: 90$
• eye cream- starting price: 450$. Lowest price we’ve been offered: 110$ (!!)
• perfectio silver Machine - starting price: 2000$. Lowest price: 900$
• green caviar butter- starting price- 960$ lowest price: 300$

Some of my friends rather like the products and some don’t so like any other skin care product it’s not for everyone but the important thing is never accept the price the sales person offers you- they are all layers!!

August 20, 2019
Unprompted review
Origani logo

Reply from Origani

Thank you for your feedback, we value all feedback whether it be regarding a store or with a product , positive or negative.

Kindest, Origani Family x

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