Orli Jewellery Reviews 213

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, unique designs, and fashionable appeal, often noting that items look more expensive than they are. Many appreciate the attractive and thoughtful packaging, and the efficiency of the ordering process, which is frequently described as seamless. The delivery service is also highly regarded for its speed and reliability. Reviewers frequently highlight the exceptional customer service, with many people describing staff as helpful, friendly, and going above and beyond to assist with requests and resolve issues promptly. However, some customers were dissatisfied with the quality of certain items, finding them thin, light, and cheap-looking, leading to returns and additional costs for tracked delivery. A few other people also felt that communication was lacking after placing an order, particularly regarding assembly updates.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the beauty, quality, and... See more

Quality

Clients share positive opinions on quality, frequently praising the stunning, elegant, and delicate nature of... See more

Order

Customers had positive experiences with order. Many reviewers praised the quick delivery and efficient... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the quick and fast delivery... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the outstanding,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great fashionable pieces. Attractive packaging and excellent customer care. I just wished that they did these lovely items in gold rather than gold plated. Maybe this is something they might consider... See more

Rated 5 out of 5 stars

As someone with a severe nickel intolerance, finding stylish, high-quality jewelry is a challenge, but Orli always delivers. I now own over 10 pieces, and the quality is consistently excellent. ​I re... See more

Company replied

Rated 5 out of 5 stars

I chose 2 initials and a charm to go on a bracelet and after ordering realised that I wanted them in a certain order. I emailed Orli with my request and had a reply back confirming my request. Kept up... See more

Rated 5 out of 5 stars

I found this company Orli by chance, I ordered a long link T fastening necklace in gold, I'm delighted with it and its been well admired. I would highly recommend Orli for anyone looking for somet... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

213 reviews

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Rated 5 out of 5 stars

Beautiful design and quality

I bought a bracelet from this company. It is well made and exactly what I wanted. I was able to choose a size to suit me. Shipping was fast. I will be buying from them again

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

I have ordered many items from orli and…

I have ordered many items from orli and everything I have had is absolutely beautiful . The customer service is amazing 👏. I ordered a chunky charm bracelet with my grandson initial , when my 2nd grandson was born I contacted customer service to ask about adding another letter charm and Benjy was absolutely amazing . I am sending the bracelet back to them for them to professionally add the new charm . He was so kind and helpful and congratulated me on my new grandson 😁 I recommend Orli jewellery to all my friends and family . If I could give more that 5 stars I would 😁

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Purchased a bracelet with initial &…

Purchased a bracelet with initial & birthstone for a friends special birthday, excellent, speedy delivery, also purchased the gift bag etc, fantastic quality, the packaging looks very classy, highly recommend & will definitely purchase from this company again 😀

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Gold plated bangle

Bracelet-lovely quality-as described and photographed. Very pretty.
Great communication with seller via emails and prompt delivery.
Definitely recommend.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Quality necklace

I ordered the gold heart necklace and as this was my first purchase from Orli I was a little nervous, but I had no need to be! The necklace arrived quickly with great comms. It is beautiful and exactly as shown, I am delighted with the quality. The necklace was nicely packaged and all round it’s been a good experience. I will be buying again.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

New bracelets

Brought three gold bracelets and got discount on them. I love every one of them. Clear and easy to use website, quick delivery too! Don't hesitate, just order, you won't be disappointed!

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

First time ordering from this company…

First time ordering from this company after a chance encounter on Google
How lucky!! I was looking for a gift for a friend’s birthday,I found a lovely unusual bracelet which I ordered.It arrived quickly with beautiful packaging.The bracelet exceeded my expectations and she loved it.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service and superb Jewelry

As someone with a severe nickel intolerance, finding stylish, high-quality jewelry is a challenge, but Orli always delivers. I now own over 10 pieces, and the quality is consistently excellent.
​I recently had to exchange a Christmas gift that wasn’t quite my style—my first time ever needing a return. The process was seamless thanks to Benjy, who went above and beyond to assist me. Speaking with him felt like chatting with a friend; he truly values customer loyalty. I can’t recommend Orli enough for their trendy designs, quality silver, and exceptional staff. Huge thanks to Benjy for making the exchange so easy!

February 13, 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much for such an incredible review Angela! It means a great deal to hear that you’ve been able to build a collection of over 10 pieces with us, especially knowing how challenging it can be to find jewellery that suits a nickel intolerance. We’re so pleased the quality has remained consistently excellent for you.

We’re also really glad the exchange process felt smooth and supportive. Looking after our loyal customers is something we genuinely care about, so your kind words truly mean a lot. Thank you for recommending us and for your continued support 💎

Rated 5 out of 5 stars

Beautiful jewellery

Beautiful jewellery, great choice, unique items, something to suit every occasion and with a lovely gift box.
Swift delivery, item well packaged.
Will definitely purchase from this company again.
Item in a lovely gift box

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a last minute personalised…

Ordered a last minute personalised present. Customer service got back to me straight away and dispatched so it arrived in time. Quality is great and looks alot more expensive than what I paid. The gift wrap is a lovely luxury touch. Very impressed.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful birthday present

I purchased a necklace for my daughter’s 40th birthday and when it arrived it was even prettier than I realised. Also the free gift of a bracelet was such a surprise and will be added to her presents. I didn’t know about Orli before but its items are very reasonably priced and delivery was quick and nicely packaged. I also have a granddaughter and nieces so I know where I’ll be looking for them 😊.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

I bought a bracelet for a gift with the…

I bought a bracelet for a gift with the gift wrapping and a free gift. When this came I thought the original bracelet wasn’t delivered I contacted Orli and followed what they said by the following day it was sorted, I hadn’t realised there was another package in the box with the order in and the other bracelet was the free gift. I am so pleased with both items and the swift response and help given. I couldn’t recommend them enough and certainly would order again.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Order was received promptly.

Order was received promptly.
Bracelet was beautiful unfortunately too small for my wrist..if bigger size available would have been amazing.Return process worked well.
I will definately use this company again.

February 3, 2026
Unprompted review

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