Orli Jewellery Reviews 213

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, unique designs, and fashionable appeal, often noting that items look more expensive than they are. Many appreciate the attractive and thoughtful packaging, and the efficiency of the ordering process, which is frequently described as seamless. The delivery service is also highly regarded for its speed and reliability. Reviewers frequently highlight the exceptional customer service, with many people describing staff as helpful, friendly, and going above and beyond to assist with requests and resolve issues promptly. However, some customers were dissatisfied with the quality of certain items, finding them thin, light, and cheap-looking, leading to returns and additional costs for tracked delivery. A few other people also felt that communication was lacking after placing an order, particularly regarding assembly updates.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the beauty, quality, and... See more

Quality

Clients share positive opinions on quality, frequently praising the stunning, elegant, and delicate nature of... See more

Order

Customers had positive experiences with order. Many reviewers praised the quick delivery and efficient... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the quick and fast delivery... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the outstanding,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great fashionable pieces. Attractive packaging and excellent customer care. I just wished that they did these lovely items in gold rather than gold plated. Maybe this is something they might consider... See more

Rated 5 out of 5 stars

As someone with a severe nickel intolerance, finding stylish, high-quality jewelry is a challenge, but Orli always delivers. I now own over 10 pieces, and the quality is consistently excellent. ​I re... See more

Company replied

Rated 5 out of 5 stars

I chose 2 initials and a charm to go on a bracelet and after ordering realised that I wanted them in a certain order. I emailed Orli with my request and had a reply back confirming my request. Kept up... See more

Rated 5 out of 5 stars

I found this company Orli by chance, I ordered a long link T fastening necklace in gold, I'm delighted with it and its been well admired. I would highly recommend Orli for anyone looking for somet... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

213 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I wouldn't hesitate to recommend Orli

I wouldn't hesitate to recommend Orli to anyone. Their products are all beautiful and such high quality, and their customer service is excellent. They answered my queries really quickly and they were so helpful. All round, they are an excellent company to deal with.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Necklace

I ordered a beautiful initial and birthstone necklace from Orli for my sister-in-law’s birthday. It arrived quickly, and the necklace itself was stunning. My sister-in-law absolutely loved it.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Personal 21st Gift

I recently purchased a beautiful piece of jewellery from this lovely company as a 21st birthday gift, and I couldn’t be happier with the entire experience.
From the moment I started browsing their collection, I was impressed by the quality and thoughtfulness of their designs. The piece I chose was elegant, delicate, and exactly what I was hoping to find for such a special milestone. When it arrived, it exceeded all my expectations — beautifully presented in luxurious packaging with a lovely personal touch that made it feel even more meaningful.
The customer service was outstanding. They were incredibly helpful, responsive, and genuinely caring throughout the process. It really felt like they understood how important this gift was and went the extra mile to make sure everything was perfect.
My niece was absolutely thrilled when she opened her 21st birthday jewellery. She hasn’t taken it off since! It’s become a treasured keepsake that she’ll cherish for years to come.
If you’re looking for a meaningful, high-quality jewellery gift for a special 21st birthday (or any milestone), I can’t recommend this wonderful company highly enough. They truly care aI recently purchased a beautiful piece of jewellery from this lovely company as a 21st birthday gift, and I couldn’t be happier with the entire experience.
From the moment I started browsing their collection, I was impressed by the quality and thoughtfulness of their designs. The piece I chose was elegant, delicate, and exactly what I was hoping to find for such a special milestone. When it arrived, it exceeded all my expectations — beautifully presented in luxurious packaging with a lovely personal touch that made it feel even more meaningful.
The customer service was outstanding. They were incredibly helpful, responsive, and genuinely caring throughout the process. It really felt like they understood how important this gift was and went the extra mile to make sure everything was perfect.
My daughter was absolutely thrilled when she opened her 21st birthday jewellery. She hasn’t taken it off since! It’s become a treasured keepsake that she’ll cherish for years to come.
If you’re looking for a meaningful, high-quality jewellery gift for a special 21st birthday (or any milestone), I can’t recommend this wonderful company highly enough. They truly care about their customers and create pieces that celebrate life’s important moments with elegance and heart.
Thank you for making her 21st so special!bout their customers and create pieces that celebrate life’s important moments with elegance and heart.
Thank you for making her 21st so special!

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

I was very pleased with my silver…

I was very pleased with my silver jewellery. It arrived on time and was beautifully packaged. It was bought as a gift for someone very special and it didn't disappoint. I would def order again from this company.

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

First of all I'd like to say how…

First of all I'd like to say how dedicated this company are to get your order out so promptly.
The jewellery is a very fair price and is quite beautiful.
I will be ordering again and I'm sure I won't be disappointed.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Contacted Orli as was purchasing a special gift for a friends birthday and asked them to make it a little larger. I ordered on website and sent them order number. Not only did they make it larger they didn't charge any more and also received a free gift. It is beautiful great quality and excellent service. Thankyou will be purchasing again x

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great fashionable pieces

Great fashionable pieces. Attractive packaging and excellent customer care. I just wished that they did these lovely items in gold rather than gold plated. Maybe this is something they might consider in the near future. I would love to purchase these well designed pieces in gold for loved ones. Jewellery stores sell old fashioned outdated jewellery that you cannot gift to daughters, nieces, and daughters-in-law.
Customers do not mind paying a little more for the real thing. I just love the items I received. Thank you!

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Really lovely, delicate bracelet.

I ordered the long link chain bracelet in gold for my friend's 60th birthday. Her birthday isn't until July so I don't have her reaction yet. However, personally I love it and I'm sure she will too. It's delicate and very pretty.

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. The jewellery is always beautiful. The item I bought was something I had been looking for, for a while. Love Orli jewellery.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

BUY ORLI

Orli are my most favourite GO TO for jewellery and have bought many many items over the years... Their jewellery is unique, innovative and customised perfectly.... That's not just my opinion... All my friends I've bought gifts for.... Love it too and have asked me how to to order for their family and friends.... Also, quirkilly enough.... I bought my first piece in a wee boutique store in Lochgilphead and the lady who owned the store informed me that it was based in East kilbride and I was so surprised as I live in the Glasgow area..... GO ORLI x

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful jewellery

Had ordered a gold tone bracelet for my birthday from my partner, and was lucky enough to receive a free gift of a pretty necklace. I was delighted, as I now have a few pieces of Orli jewellery, and recommend to my friends.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Orli is a wonderful kind company

Orli is a wonderful kind company, I recently ordered a beautiful bracelet for a friends birthday, it arrived today and it's beautiful, really lovely quality will definitely be ordering again, I needed to contact them when my order arrived and they got straight back to me, thank you so much to the Orli team 💯 🥰

April 15, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look