Orli Jewellery Reviews 213

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, unique designs, and fashionable appeal, often noting that items look more expensive than they are. Many appreciate the attractive and thoughtful packaging, and the efficiency of the ordering process, which is frequently described as seamless. The delivery service is also highly regarded for its speed and reliability. Reviewers frequently highlight the exceptional customer service, with many people describing staff as helpful, friendly, and going above and beyond to assist with requests and resolve issues promptly. However, some customers were dissatisfied with the quality of certain items, finding them thin, light, and cheap-looking, leading to returns and additional costs for tracked delivery. A few other people also felt that communication was lacking after placing an order, particularly regarding assembly updates.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the beauty, quality, and... See more

Quality

Clients share positive opinions on quality, frequently praising the stunning, elegant, and delicate nature of... See more

Order

Customers had positive experiences with order. Many reviewers praised the quick delivery and efficient... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the quick and fast delivery... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the outstanding,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great fashionable pieces. Attractive packaging and excellent customer care. I just wished that they did these lovely items in gold rather than gold plated. Maybe this is something they might consider... See more

Rated 5 out of 5 stars

As someone with a severe nickel intolerance, finding stylish, high-quality jewelry is a challenge, but Orli always delivers. I now own over 10 pieces, and the quality is consistently excellent. ​I re... See more

Company replied

Rated 5 out of 5 stars

I chose 2 initials and a charm to go on a bracelet and after ordering realised that I wanted them in a certain order. I emailed Orli with my request and had a reply back confirming my request. Kept up... See more

Rated 5 out of 5 stars

I found this company Orli by chance, I ordered a long link T fastening necklace in gold, I'm delighted with it and its been well admired. I would highly recommend Orli for anyone looking for somet... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

213 reviews

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Rated 1 out of 5 stars

Not sure why there are so many great…

Not sure why there are so many great reviews unless I just had a dodgy item.
Looks like it's made of old brass. Absolutely awful quality. So disappointed

March 23, 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Hi Jane! We’re sorry to read your feedback.

Your comments are not in line with the standard of our jewellery, which is made using carefully selected materials and consistently receives excellent feedback from our customers.

It’s highly unusual for one of our pieces to be described in this way, which suggests there may be an issue with the specific item received.

We encourage any concerns to be handled through our high standard customer care, so we can properly review and resolve them. We have also reached out to you directly from our customer care team. Please do get in touch with us at customercare@orlijewellery.com
and we will be happy to assist you further ✨

Rated 5 out of 5 stars

Beautiful jewellery and outstanding customer service

I contacted Orly regarding an anklet that was out of stock and they kindly made me one. It arrived quickly and the customer service was outstanding! The anklet is beautiful and very well made. I would definitely recommend Orly for their beautiful jewellery and value for money.

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Heart necklace, matching bracket

Order a heart necklace and bracelet in silver the quality is great ,looks amazing on just been on holiday and people commented how nice ,so gave them your website details ,will definitely be ordering again ,easy ordering qick delivery, great company

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

I received a bracelet last year from…

I received a bracelet last year from friends for my 60th and loved it so much . I have just ordered the same one for my friends 60th this year .
Quick delivery . Beautifully presented . Such lovely Jewellery❤️

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely initial & birthstone paper chain…

Lovely initial & birthstone paper chain necklace delicate beautiful design perfect for my friends birthday high quality gift wrapping complete with stylish gift bag as advertised completely happy with necklace at affordable price highly recommend for a perfect gift

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Jewellry is a girls best friend...

I have recently received a few more pieces of sterling silver jewellry for my daughter and my own birthdays
The puffed gold heart on the beaded bracelet and matching ring are so pretty and different with the added gold touch
I got the long paperclip chain with the puffed heart and its so stylish.
They are all just perfect
I have been buying from Orly for years as the quality of the silver is so good.
The customer service is great and any emails are answered promptly
Buying feels more personal as the team are really friendly. Nothing is too much trouble
I dont buy jewellry from anywhere else and I cannot recommend it enough!

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous jewellery and fantastic customer service

Ordered a necklace, ring and 2 bracelets. Necklace wasn’t quite what I wanted so got in touch and lovely lady phoned me back and made me something bespoke exactly what I wanted. Beautiful jewellery and excellent quality for the money. Cannot praise customer service more as went over and above with my order. Woukd definitely recommend this Scottish based bespoke company. 😁

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Bought as a gift for my sisters 60th…

Bought as a gift for my sisters 60th birthday, order literally took 3 days to arrive in a fabulous little swede pocket envelope, a lovely little silver chain bracelet with a very rustic silver heart she is going to love it , will definitely be ordering again :)

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful braclet

Beautiful braclet. Wanted something to represent both my girls. The Mia heart bracelet did just that!
Easy website and super fast delivery too!!

March 19, 2026
Unprompted review
Rated 4 out of 5 stars

Good Quality

Very pleased with the necklace and bangle. I would have liked the necklace to have been a little longer. That's my only thing but its very nice good quality.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect experience

Perfect experience! Beautiful pieces. Extremely pleased with my purchases. Will definitely purchase more!

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Orli lovely bracelets

Ordering was easy, and when it arrived, the parcel was beautifully packaged. The quality of the bracelets is very good, just the right size and scale for everyday wear. My daughter and I are both enjoying our matching acquisitions.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

First time and very impressed

First time using this company and I was not disappointed. The quality of the jewellery is very good and packaging was presentable ☺️ definitely will be using again

March 1, 2026
Unprompted review

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