Orli Jewellery Reviews 213

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, unique designs, and fashionable appeal, often noting that items look more expensive than they are. Many appreciate the attractive and thoughtful packaging, and the efficiency of the ordering process, which is frequently described as seamless. The delivery service is also highly regarded for its speed and reliability. Reviewers frequently highlight the exceptional customer service, with many people describing staff as helpful, friendly, and going above and beyond to assist with requests and resolve issues promptly. However, some customers were dissatisfied with the quality of certain items, finding them thin, light, and cheap-looking, leading to returns and additional costs for tracked delivery. A few other people also felt that communication was lacking after placing an order, particularly regarding assembly updates.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the beauty, quality, and... See more

Quality

Clients share positive opinions on quality, frequently praising the stunning, elegant, and delicate nature of... See more

Order

Customers had positive experiences with order. Many reviewers praised the quick delivery and efficient... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the quick and fast delivery... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the outstanding,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great fashionable pieces. Attractive packaging and excellent customer care. I just wished that they did these lovely items in gold rather than gold plated. Maybe this is something they might consider... See more

Rated 5 out of 5 stars

As someone with a severe nickel intolerance, finding stylish, high-quality jewelry is a challenge, but Orli always delivers. I now own over 10 pieces, and the quality is consistently excellent. ​I re... See more

Company replied

Rated 5 out of 5 stars

I chose 2 initials and a charm to go on a bracelet and after ordering realised that I wanted them in a certain order. I emailed Orli with my request and had a reply back confirming my request. Kept up... See more

Rated 5 out of 5 stars

I found this company Orli by chance, I ordered a long link T fastening necklace in gold, I'm delighted with it and its been well admired. I would highly recommend Orli for anyone looking for somet... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

213 reviews

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Rated 5 out of 5 stars

Fantastic jewellery

Great website, easy to navigate to find what you need & options to select to see your jewellery choice & what metal colour. Arrived on time & neatly presented with a great presentation box.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased a Charm Builder™…

I recently purchased a Charm Builder™ Paperclip Clasp Bracelet, Silver bracelet selecting 3 charms in memory of my husband who passed in February. Delivery was very quick, its good quality and is perfect.

There will be more purchases made I'm sure.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

I lost my anklet whilst on holiday 😢 so…

I lost my anklet whilst on holiday 😢 so I emailed Orli and asked if I could replace it. They emailed back straight away and sent me an order. They were very quick and the order was sorted straight away. Very efficient and very friendly. Thanks

March 6, 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Julie, thank you so much for your lovely review. We’re so sorry to hear you lost your anklet on holiday, but we’re really pleased we could help get a replacement sorted quickly for you. It’s wonderful to hear you found the process efficient and friendly. Thank you for choosing Orli Jewellery 💫

Rated 5 out of 5 stars

Personalised jewellery

Was absolutely delighted with my purchase. The bracelet was beautiful, well packaged and prompt delivery. Will recommend to my family. It was very eye catching and the finish was beautiful

March 5, 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Angela, thank you so much for your lovely review. We’re delighted to hear how happy you were with your bracelet and that the packaging and delivery made the experience even better. It’s wonderful to know the piece caught people’s eye too. Thank you for recommending Orli Jewellery to your family ✨

Rated 5 out of 5 stars

Pretty & Classy

I ordered the statement chunky heart chain, together with matching bracelet and earrings. I had been searching for something like this for a while. I was thrilled when it arrived as it was everything I hoped it would be and so much more, pretty and classy and a little bit different. Excellent customer service and such prompt delivery, I did nothing more than hop back onto their website and buy something else! A girl has to treat herself! Thank you so much. I will certainly be back. xx 5 *****

March 2, 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much for such a wonderful review, Michelle. We’re thrilled to hear how much you love your statement chunky heart chain set and that it was exactly what you had been searching for. It’s lovely to know the style felt pretty, classy and a little bit different. We’re also so pleased the delivery and service made the experience even better. And you’re absolutely right… every girl deserves to treat herself! We look forward to welcoming you back again soon 💖

Rated 5 out of 5 stars

Beautifully packaged

Beautifully packaged, perfect size, a little different and a very reasonable price. I will definitely be buying again. Ideal for birthday and Xmas presents.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous long link bracelet

Long link silver bracelet with birthstone bought as a gift. Not given yet but I’m sure it will be loved! Super speedy despatch and the gift wrap pack was well worth adding to my order. Looking forward to seeing it being worn!

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I bought an initial and March birthstone necklace for my partner as our baby was originally due then. The due date was brought forward so I contacted and asked if I could exchange for a February birthstone, they were more than happy to and turned it around in a matter of days. They also sent a lovely message wishing us well, would highly recommend.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a gorgeous bracelet for my…

Ordered a gorgeous bracelet for my friends 40th and I'm so happy with it, even down to the large ribbon bow on the gift bag, the details throughout I'm a very happy customer, it's the small details for me.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - I was buying a gift and wanted a little extra birthday gem- which I was able to purchase after the initial gift had been ordered. Nothing was a hassle for them , excellent communication throughout

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely bracelet and excellent customer service

The bracelet is lovely and at first i thought i needed the next size up - so i got in touch with customer service and they got back to me straight away- saying it wasn’t a problem if i wanted yo send it back - anyway i tried it again and it fits perfectly and i am so pleased with thr purchase

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Bracelet

Thought I'd treat myself to some gold jewellery as I usually wear silver..
I loved the choice and the affordability.
The bracelet I ordered came in a lovely little gift bag the quality was better than I thought it would be.
Would definitely recommend Orli.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a bracelet which had no number of address to go to😂

I ordered a bracelet which I was looking forward it to be delivered I waited over a week and when it did not arrive I got in touch with orli jewellery to see if it had been sent which it had the problem why
It was not delivered I had not put my number of my address on it .orli jewellery where so helpful stayed in contact with me and sent me another bracelet and they have received the bracelet back to them. Excellent service will definitely be ordering again and telling my friends.xx

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic product and amazing customer…

Fantastic product and amazing customer service.
I ordered a bangle with an initial and a birthstone.
I was contacted as the style of initial I had ordered wasn't currently in stock and was given other options.
Once I replied with my choice I received the bangle within the next 2 days.
Thanks to Benjy and everyone at Orli, I will definitely order again 🥰

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Hammered Silver Thumb ring and Delicate Silver Bangle

I ordered a one-size chunky ring that could be adjusted to fit whichever finger I wanted (which was for my thumb). I also ordered a pretty silver bangle which would go nicely when worn with other bracelets or a watch.

The Orli website was easy to navigate and had so much choice. Straightforward and pleasant buying process! My order was delivered really quickly, beautifully packaged and with a personal note from the seller.

February 10, 2026
Unprompted review

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