Orli Jewellery Reviews 215

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, unique designs, and fashionable appeal, often noting that items look more expensive than they are. Many appreciate the attractive and thoughtful packaging, and the efficiency of the ordering process, which is frequently described as seamless. The delivery service is also highly regarded for its speed and reliability. Reviewers frequently highlight the exceptional customer service, with many people describing staff as helpful, friendly, and going above and beyond to assist with requests and resolve issues promptly. However, some customers were dissatisfied with the quality of certain items, finding them thin, light, and cheap-looking, leading to returns and additional costs for tracked delivery. A few other people also felt that communication was lacking after placing an order, particularly regarding assembly updates.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the beauty, quality, and... See more

Quality

Clients share positive opinions on quality, frequently praising the stunning, elegant, and delicate nature of... See more

Order

Customers had positive experiences with order. Many reviewers praised the quick delivery and efficient... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the quick and fast delivery... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the outstanding,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great fashionable pieces. Attractive packaging and excellent customer care. I just wished that they did these lovely items in gold rather than gold plated. Maybe this is something they might consider... See more

Rated 5 out of 5 stars

As someone with a severe nickel intolerance, finding stylish, high-quality jewelry is a challenge, but Orli always delivers. I now own over 10 pieces, and the quality is consistently excellent. ​I re... See more

Company replied

Rated 5 out of 5 stars

I chose 2 initials and a charm to go on a bracelet and after ordering realised that I wanted them in a certain order. I emailed Orli with my request and had a reply back confirming my request. Kept up... See more

Rated 5 out of 5 stars

I found this company Orli by chance, I ordered a long link T fastening necklace in gold, I'm delighted with it and its been well admired. I would highly recommend Orli for anyone looking for somet... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

215 reviews

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Rated 5 out of 5 stars

Excellent service

Excellent service, my chain I ordered was too short, I was able to return it free of charge for a longer chain.
Excellent customer service, will definitely use again.

January 16, 2026
Unprompted review
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Reply from Orli Jewellery

Thank you so much for your lovely review, Vicki. We’re really pleased we could help get the right chain length sorted for you and that the return process was smooth and hassle free. Free alterations are one of our specialities, so it’s wonderful to hear you had a positive experience. Providing excellent customer service is so important to us. We’d love to welcome you back again in the future. Thank you for choosing Orli Jewellery 💎

Rated 5 out of 5 stars

Fantastic product and customer service

Fantastic product and customer service. Lovely personalised card and presentation of purchase too xx

January 13, 2026
Unprompted review
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Reply from Orli Jewellery

Thank you so much for your lovely review, Mel. We’re so pleased to hear you were happy with both the product and our customer service, and that you loved the personalised card and presentation. Those little details mean a lot to us. Thank you for choosing Orli Jewellery 💕

Rated 5 out of 5 stars

Beautiful neckless

Beautiful neckless. Informed when being sent. Updated all the way to delivery.

January 13, 2026
Unprompted review
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Reply from Orli Jewellery

Thank you so much for your lovely review, Marilyn. We’re really pleased to hear you loved your necklace and felt well informed throughout the whole process. We believe keeping our customers in the loop every step of the way is so important. Thank you for choosing Orli Jewellery 🖤

Rated 5 out of 5 stars

Lovely product

No fuss
Easy to order quick delivery
Ordered a braclet in honour of my mum, beautiful suble and delicate

January 13, 2026
Unprompted review
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Reply from Orli Jewellery

Thank you so much for your lovely review, Michelle. We’re truly grateful that you chose one of our bracelets to mark something so special for your mum. We’re so pleased to hear you found it beautiful, subtle and delicate, and that the ordering and delivery process was smooth and fuss free. Thank you for trusting Orli Jewellery with something so meaningful 🤍

Rated 5 out of 5 stars

Beautiful special gift for my friend

Beautiful special gift for my friend . She loved it .

January 10, 2026
Unprompted review
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Reply from Orli Jewellery

Thank you so much for your lovely review. We’re delighted to hear your friend loved her gift - that’s exactly what we hope for with every piece. Thank you again for choosing Orli Jewellery, Shoana 💐

Rated 5 out of 5 stars

Wonderful shopping experience for beautiful jewellery

The website was so easy to navigate, so much so that I only wanted a ring, but found a gorgeous bracelet too.
Communication was amazing, providing options due to a delay on a heart syle I had chosen.
The two pieces were dispatched upon confirmation and all I can say is WOW!!!
The pieces were presented in lovely cute little suede pouches and the pieces I purchased are beautiful... so much so, im already looking on their page for gifts... for me.
Thank you ORLI for such a lovely shopping experience 🥰

January 10, 2026
Unprompted review
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Reply from Orli Jewellery

Thank you so much for such a wonderful review. We’re absolutely thrilled to hear you enjoyed the whole shopping experience and that one piece turned into two! We’re really glad our communication helped during the delay. Hearing that you’re already browsing for more treats for yourself really makes us smile. Thank you for choosing Orli Jewellery, Michelle. We can't wait to see you again soon! 🥰

Rated 5 out of 5 stars

Unique, Beautiful Jewellery

Unique, beautiful jewellery. I wanted something different that’s not in every high street store, and I found it with Orli.

January 10, 2026
Unprompted review
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Reply from Orli Jewellery

Thank you so much for your lovely review. We’re delighted to hear you found something unique and different with Orli. Creating pieces you won’t find on the high street is so important to us. Thank you again for choosing Orli Jewellery 🤍

Rated 5 out of 5 stars

Beautiful jewellery for yourself, a friend or family member

I was looking for 2 pieces of jewellery one for a special birthday and the other as a special thank you to two different friends, I saw a post on facebook from Orli jewellery, on a closer look I found the perfect I liked so much, I ordered them both the same bracelet. When they arrived I liked them even more,I would definitely think of them in future for a special gift or a piece for myself and would highly reccomend to friends and family.

December 27, 2025
Unprompted review
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Reply from Orli Jewellery

Thank you so much for your lovely review, Rachael. We’re so pleased you found the perfect bracelets for such meaningful occasions and that you loved them even more when they arrived. It’s wonderful to hear you discovered us through Facebook and that you’d recommend us to friends and family. We’d love to welcome you back in the future for another special gift or a treat for yourself. Thank you for choosing Orli Jewellery! 🌷

Rated 5 out of 5 stars

I am so happy with my ring

I am so happy with my ring. I bought the twin ring because I am a twin and got our December birth stone.

January 8, 2026
Unprompted review
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Reply from Orli Jewellery

Thank you so much for your lovely review, Valerie. We absolutely love hearing stories like this. Choosing the twin ring to celebrate being a twin, with your December birthstone, is so special. We’re thrilled to hear how happy you are with it. Thank you for choosing Orli Jewellery 💙 💙

Rated 5 out of 5 stars

Was online looking for something for my…

Was online looking for something for my partner and found the perfect piece in your range .
My partner absolutely loves it.
Quality rice and style are second to none.
Thankyou very much
Keith.

December 19, 2025
Unprompted review
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Reply from Orli Jewellery

Thank you so much for your lovely review, Keith. We’re delighted to hear you found the perfect piece for your partner and that they absolutely love it. We’re so pleased the quality, price and style stood out to you. Thank you very much for choosing Orli Jewellery! 💎

Rated 5 out of 5 stars

Handmade jewelry with a difference.

I found this company Orli by chance, I ordered a long link T fastening necklace in gold, I'm delighted with it and its been well admired. I would highly recommend Orli for anyone looking for something extra special & bespoke. Excellent customer service from order to a very quick delivery. All my email questions were answered same day. Thank you. 👌

December 12, 2025
Unprompted review
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Reply from Orli Jewellery

Thank you so much for such a lovely review. We’re delighted to hear how much you love your long link T-bar necklace - it’s one of our best-sellers and it’s wonderful to know it’s been so admired. Creating pieces that feel a little different and bespoke is at the heart of what we do, so your kind words truly mean a lot. We’re also so pleased our customer service and quick delivery stood out. Thank you again for choosing Orli Jewellery, Anne 💛

Rated 5 out of 5 stars

Lovely item

Lovely item
Well packaged
Delivered promptly
Would definately order again

December 25, 2025
Unprompted review
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Reply from Orli Jewellery

Thank you so much for your lovely review. We’re really pleased to hear you were happy with the item, the packaging and the prompt delivery. We’d love to welcome you back again in the future. Thank you for choosing Orli Jewellery 🌟

Rated 5 out of 5 stars

Lovely jewelery and speedy delivery

Lovely jewelery and speedy delivery

December 12, 2025
Unprompted review
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Reply from Orli Jewellery

Thank you so much for your kind review. We’re delighted to hear everything arrived quickly and that you were pleased with your piece. Thank you for choosing Orli Jewellery 🌸

Rated 5 out of 5 stars

I would not normally buy jewellery from…

I would not normally buy jewellery from the internet but saw this gorgeous necklace and it was perfect for a family Christmas wedding and it didn’t disappoint. It is so beautiful and well made. I have already gone back to the website to see what else there is. I would definitely recommend this company. Thank you

December 23, 2025
Unprompted review
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Reply from Orli Jewellery

Sue, thank you so much for your lovely review. We’re really pleased you felt confident ordering with us and that the necklace was perfect for such a special family occasion. It means a lot to hear how beautiful and well made you found it, especially if online jewellery isn’t something you usually go for. We’re so glad you’ve already been back for another browse. Thank you for recommending us and for choosing Orli Jewellery 💛

Rated 5 out of 5 stars

Great company

Great company, bought quite few times, bought Xmas bracelet for my daughter want a extra initial, sent message and they did it no charge, definitely recommend orli x

December 8, 2025
Unprompted review
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Reply from Orli Jewellery

Thank you so much for your lovely review. We’re so grateful for your continued support and really pleased we could add the extra initial to your daughter’s Christmas bracelet for you. It’s always a pleasure to help. Thank you for recommending Orli and for choosing us again, Karen 💖

Rated 5 out of 5 stars

Delighted!

What a wonderful service and beautiful crafted jewellery!

December 22, 2025
Unprompted review
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Reply from Orli Jewellery

Thank you so much for your lovely review. We’re delighted to hear you enjoyed both the service and the craftsmanship of the jewellery. The team here who hand-make our pieces will be absolutely chuffed to hear your kind words. Thank you for choosing Orli Jewellery 💛

Rated 5 out of 5 stars

Orli bangle

Orli bangle
Received this as an early Christmas present I love this bracelet the quality and craftmanship is 2nd to none will be purchasing more.

December 24, 2025
Unprompted review
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Reply from Orli Jewellery

Thank you so much for your lovely review. We’re delighted to hear how much you love your Orli bangle, especially as an early Christmas gift. Knowing the quality and craftsmanship stood out really means a lot to us, and our lovely team who make our jewellery will be so pleased to hear this. We’d love to welcome you back again when you’re ready for your next piece 🎁

Rated 5 out of 5 stars

Attentive and a personalized experience

Attentive and a personalized experience

December 20, 2025
Unprompted review
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Reply from Orli Jewellery

Thank you so much for your lovely review, Debbie. We’re really pleased you felt the experience was attentive and personal. Personalisation is one of our specialities, so it’s wonderful to hear that. Thank you for choosing Orli Jewellery. 💫

Rated 5 out of 5 stars

Necklace is lovely

Necklace is lovely. A christmas present to myself . Chain is perfect length for me too
Was shipped super fast too so would highly recommend orli

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

First time ordering from Orli

First time ordering from Orli. Bracelet arrived within the time specified when ordered and I absolutely love it so much that I have placed another order today for one of the gold rings, so pleased I came across Orli Jewellery as there are so many other items I have been looking at. I now have lots of birthday gift ideas going into next year

December 17, 2025
Unprompted review

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