Orli Jewellery Reviews 215

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, unique designs, and fashionable appeal, often noting that items look more expensive than they are. Many appreciate the attractive and thoughtful packaging, and the efficiency of the ordering process, which is frequently described as seamless. The delivery service is also highly regarded for its speed and reliability. Reviewers frequently highlight the exceptional customer service, with many people describing staff as helpful, friendly, and going above and beyond to assist with requests and resolve issues promptly. However, some customers were dissatisfied with the quality of certain items, finding them thin, light, and cheap-looking, leading to returns and additional costs for tracked delivery. A few other people also felt that communication was lacking after placing an order, particularly regarding assembly updates.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the beauty, quality, and... See more

Quality

Clients share positive opinions on quality, frequently praising the stunning, elegant, and delicate nature of... See more

Order

Customers had positive experiences with order. Many reviewers praised the quick delivery and efficient... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the quick and fast delivery... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the outstanding,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great fashionable pieces. Attractive packaging and excellent customer care. I just wished that they did these lovely items in gold rather than gold plated. Maybe this is something they might consider... See more

Rated 5 out of 5 stars

As someone with a severe nickel intolerance, finding stylish, high-quality jewelry is a challenge, but Orli always delivers. I now own over 10 pieces, and the quality is consistently excellent. ​I re... See more

Company replied

Rated 5 out of 5 stars

I chose 2 initials and a charm to go on a bracelet and after ordering realised that I wanted them in a certain order. I emailed Orli with my request and had a reply back confirming my request. Kept up... See more

Rated 5 out of 5 stars

I found this company Orli by chance, I ordered a long link T fastening necklace in gold, I'm delighted with it and its been well admired. I would highly recommend Orli for anyone looking for somet... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

215 reviews

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Rated 5 out of 5 stars

Necklace is gorgeous

Necklace is gorgeous and as good as looks on the website. Customer service is great, with updates and they reply if you have a query. Well packaged. Will definitely use again.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely

Beautiful jewellery bought a bracelet
Arrived quickly nice pouch included
Would buy again

December 9, 2025
Unprompted review
Rated 4 out of 5 stars

Good quality but a little disappointing

The bracelet with initial & birthstone is really good quality but the length of the main links of the paper clip chain looks extremely short for an adult so a bit disappointing as a present for my daughter-in-law.

December 1, 2025
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Hello Steve, thank you for your review. I just wanted to let you know that we can make most of our designs bigger or smaller to fit.
In this case if you require the bracelet to be made bigger for your daughter in law, please let us know and we are happy to do this for you in our studio.
Thanks again for being an Orli customer.

Rated 5 out of 5 stars

Just received my daughter's necklace…

Just received my daughter's necklace for one of her Christmas presents. And it looks like really good quality. I'm so happy with it. Really nice little touch with her initial and birthstone. I highly recommend it as a thoughtful and personalized gift for someone.

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Orli Jewellery, unusual and classy

I ordered a necklace from Orli Jewellery which arrived today . I have to say the quality is outstanding and it looks so much more expensive than I paid for it . I love Orli Jewellery because they have beautiful items that are a bit more unusual and unique , very well made , attractive and classy . Also , the customer service was amazing . I will purchase from this company again .

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely quality product

Easy ordering, excellent communication and very quick delivery. A lovely quality product, would definitely order again

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great service, great Jewellery and value for money

Wow, I cannot rate the service and communication enough. I ordered an anklet but I didn’t realise that it didn’t have an extension chain on it. I got in touch with Orli customer support and had explained that the anklet would not be long enough and it was for a birthday present. They kindly ask me to send it back with all the relevant information and I have just received it back with a few more links added to ensure the length would be ok. Fantastic all round service. A very happy customer

November 27, 2025
Unprompted review

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