Orli Jewellery Reviews 215

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, unique designs, and fashionable appeal, often noting that items look more expensive than they are. Many appreciate the attractive and thoughtful packaging, and the efficiency of the ordering process, which is frequently described as seamless. The delivery service is also highly regarded for its speed and reliability. Reviewers frequently highlight the exceptional customer service, with many people describing staff as helpful, friendly, and going above and beyond to assist with requests and resolve issues promptly. However, some customers were dissatisfied with the quality of certain items, finding them thin, light, and cheap-looking, leading to returns and additional costs for tracked delivery. A few other people also felt that communication was lacking after placing an order, particularly regarding assembly updates.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the beauty, quality, and... See more

Quality

Clients share positive opinions on quality, frequently praising the stunning, elegant, and delicate nature of... See more

Order

Customers had positive experiences with order. Many reviewers praised the quick delivery and efficient... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the quick and fast delivery... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the outstanding,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great fashionable pieces. Attractive packaging and excellent customer care. I just wished that they did these lovely items in gold rather than gold plated. Maybe this is something they might consider... See more

Rated 5 out of 5 stars

As someone with a severe nickel intolerance, finding stylish, high-quality jewelry is a challenge, but Orli always delivers. I now own over 10 pieces, and the quality is consistently excellent. ​I re... See more

Company replied

Rated 5 out of 5 stars

I chose 2 initials and a charm to go on a bracelet and after ordering realised that I wanted them in a certain order. I emailed Orli with my request and had a reply back confirming my request. Kept up... See more

Rated 5 out of 5 stars

I found this company Orli by chance, I ordered a long link T fastening necklace in gold, I'm delighted with it and its been well admired. I would highly recommend Orli for anyone looking for somet... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

215 reviews

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Rated 5 out of 5 stars

Ordered 2 beautiful silver bangles for…

Ordered 2 beautiful silver bangles for xmas pressies placing order was very quick and easy they arrived within a week as promised and tracked delivery well packaged . Will order again from this lovely family run business thankyou so much highly recommend Orli jewellery .

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! Really helpful with a personal touch . Delivery was prompt and packaging lovely .
Bought bracelets for my daughters and really happy with them .

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Stunning jewellery …

Beautiful Necklace and matching Bracelet. I am so pleased with my purchase! It came today and I put them on straightaway. They’ve exceeded my expectations. Such good quality and gorgeous design.
Love! Love! Love!

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Fast delivery. Changed my order efficiently as I had made a mistake re one of the birthstones. Very satisfied with their customer care

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing jewellery

Amazing jewellery ! I couldn’t recommend it enough, I’ve none stop been wearing my pieces and love them, I get sooo many compliments they’re beautifully made

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic jewellery, outstanding customer support

I can not recommend this company enough, I had a very minor issue that was very quickly resolved a fantastic customer service team, which these days is not easy to find . The 2 bracelets I purchased are absolutely fantastic a Christmas gift which will be very well received. A thank you to Sandy .

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

I ordered a charm for my daughter’s wedding bouquet and wanted it engraved. I don’t hold out much hope of it coming in time as I’d left it a bit late to order. I paid for next day and sure enough it arrived the following day, engraved, and it’s stunning! I’m thrilled to bits. Thank you so much, I’ll definitely be ordering again.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful jewellery

I ordered two of the handwriting pieces and they are beautiful and such good quality. Postage was quick and I was kept up to date ony order the whole way through. I would highly recommend Orli and will be ordering again in future

October 26, 2025
Unprompted review
Rated 5 out of 5 stars

This company is just the loveliest…

This company is just the loveliest people to deal with, very much what shopping used to be like with the personal touch ,apart from the excelent discounts the customer service always goes over and beyond. Everyone I've dealt with so polite makes you
feel that you want to keep coming back .The jewellery is gorgeous very well priced and presented and great quick delivery. I found this company a couple of years ago and will continue as you really don't get better customer service anywhere. I love the fact that yes you can order on line but you can still speak to someone at the end of the phone.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

I ordered a silver anklet which is gorgeous . It arrived very quickly . Emails to tell me when it was dispatched & when it was going to arrive.
Can't fault the company

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Stunning jewelery

I bought myself the silver chain with my initial, it arrived very quick. I absolutely love it.I was kept upto date with my order and delivery time. I cannot recommend this company highly enough. It was my first time ordering it won't be the last. Thank you

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Love this company 💕

Love this company. Beautiful and affordable pieces of jewellery. Customer service is excellent. I have bought a number of bracelets and necklaces for myself and others. I’ve needed a couple of very minor repairs and Orli have been so helpful. The staff I have communicated with have been so warm, engaging and professional. Thankyou Orli 💕

October 24, 2025
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Hi Carol, thank you so much for such a lovely review. We’re delighted to hear how much you’ve enjoyed your jewellery and that our customer service team have been able to help whenever you’ve needed support. It means a lot to know you’ve felt looked after and welcomed by the team. Thank you for your continued support - we appreciate you so much x

Rated 5 out of 5 stars

Beautiful jewellery

I purchased a beautiful personalised bracelet that I got for my daughter’s 18th birthday. Arrived quickly and my daughter loves it. Would definitely buy from here again.

October 14, 2025
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Hi Emily, thank you so much for your lovely review. We’re delighted to hear the personalised bracelet arrived quickly and that your daughter loves it - what a special 18th birthday gift. We really appreciate your support and would love to welcome you back again soon x

Rated 5 out of 5 stars

Stunning jewellery and super fast…

Stunning jewellery and super fast delivery

October 17, 2025
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Hi Jenny, thank you so much for your lovely review. We’re so happy to hear you’re loving your jewellery and that your order arrived so quickly. Really appreciate your support x

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