I have to update my review three days ago. Finally, when I fight through support by AI and join human operator, all go well. Refund money was fast and smooth. Only I have to give only 4 stars because... See more
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Review summary
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Was set up for auto payment and never advised/reminded until charged. Asked for refund and advised no. Simple as that. I am healthier already not being aggravated. Not in the US either so wait 24... See more
Company replied
Very useful app! It’s easy to track my meals, store my lab results, and monitor changes in my health markers. I really like having everything in one place, along with helpful personalized recommendati... See more
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I live between 3–4 countries and I'm currently taking a sports pharmacology course, which means I do blood tests at least once a month. I often take tests in one country and show the results to a do... See more
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Company details
Written by the company
Ornament simplifies tracking your and your family’s health. Get advice on checkups, health insights, results, and more! If you’re experiencing any issues with your subscription or the app, please contact us at support@ornament.health before leaving a review. We’ll get back to you as quickly as possible and do our best to resolve the issue.
Contact info
Schindellegistrasse 3, 8808 , Pfäffikon SZ, Switzerland
- support@ornament.health
- ornament.health
Your Personalized Health Coach
3.4
Average
431 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Automatic Subcription Renewal without Notification
My subscription was automatically renewed without notice of the pending renewal. Upon notifying the company the subscription was cancelled and I was informed the charge “could not” be refunded.
Upon notification of my dissatisfaction and that I would notify my credit card company of their practices, an email was promptly sent stating the subscription fee was refunded.
My hope is they will start notifying all customers of their pending subscription renewals.
Update : After much discussion my concern appeared to be flowing up the chain of command. I do hope my concern about notification of pending charges will be updated.
December 3, 2025
Unprompted review
Reply from Ornament
Dear Robin,
Thank you for reaching out to us and sharing your experience. We truly appreciate your feedback. We understand your concern regarding the automatic renewal of your subscription without prior notice. We apologize for any inconvenience this may have caused.
We're pleased to inform you that the subscription fee has been refunded. Please note that it may take 5-10 business days for the funds to return to your account, though in some cases, it can happen sooner. We recommend periodically checking your account to ensure the refund is processed successfully.
We value your input, and we are committed to improving our notification processes for all customers regarding subscription renewals. Your feedback helps us serve you better.
If you have any further questions or concerns, feel free to contact us. We're here to help.
Stay healthy,
The Ornament Team
Excellent Service!
For personal reasons I had to return my purchase. Their response was immediate and positive. Funds were returned to my account within days.
December 2, 2025
Unprompted review
Reply from Ornament
Hello! Thank you for sharing your experience! We’re glad to hear that our team was able to assist you quickly and that your refund was processed without delay. If you ever need anything in the future, we’re always here to help.
Stay healthy,
The Ornament Team
How good is this team at Ornamentment responded quickly…
The team at Ornament responded quickly when I contacted them regarding a problem I had accessing my plan, and refunded my payment. Thankyou Victor, I would have no concerns dealing with this company again. 10/10 😃
December 1, 2025
Unprompted review
Reply from Ornament
Hello! Thank you so much for your kind words! We’re happy to hear that our team, and Victor in particular, was able to help you quickly and resolve the issue with your plan access. We truly appreciate your trust and your 10/10 rating! If you ever need assistance again, we’re always here for you 😊
Stay healthy,
The Ornament Team
food tracker
The food tracker works great and runs without any errors
November 28, 2025
Unprompted review
Reply from Ornament
Hello! Thank you for your feedback! We're glad to hear that the food tracker is working well for you and running smoothly. If you have any suggestions or need help with anything else, we’re always here to assist!
Stay healthy,
The Ornament Team
Professional & Prompt
Professional interaction, prompt response, good follow up communication
November 28, 2025
Unprompted review
Reply from Ornament
Hello! Thank you for your kind words! We’re glad to hear you had a professional experience with prompt responses and clear follow-up communication. If there’s anything else we can help you with, we’re always here for you!
Stay healthy,
The Ornament Team
They were quick to respond with any…
They were quick to respond with any concerns I had.
November 28, 2025
Unprompted review
Reply from Ornament
Hello! Thank you for your review! We're happy to hear that our team was able to respond quickly to your concerns. If you need anything else, please don’t hesitate to reach out — we’re always here to help!
Stay healthy,
The Ornament Team
Reply from Ornament
Dear Denise,
Thank you for your feedback! We're glad to hear your query was handled promptly. If you need anything else, we're always here to help!
Stay healthy,
The Ornament Team
This is an amazing and useful tool for…
This is an amazing and useful tool for everybody who want to control their health.
November 24, 2025
Unprompted review
Reply from Ornament
Hello! Thank you so much for your kind words! We're really happy to hear that you find Ornament useful for taking control of your health. If you ever have questions or need support, we're always here to help!
Stay healthy,
The Ornament Team
Great help from the customer service
Great help from the customer service, they didnt leave me with my problem alone!! They solved my problem and im very very glad, thank you ❤
November 20, 2025
Unprompted review
Reply from Ornament
Hello! Thank you for your review! We're happy we could help and solve your problem. If you need anything else, we're always here for you.
Stay healthy,
The Ornament Team
Nice description of an app
It is a very helpfull app if you wanna do any kind of physical excercises!
There's a lot of ways that can help you with your progress and so on!
I reccomend this app, even though it is a bit expensive, but I trully believe that its worth it!
November 14, 2025
Unprompted review
Reply from Ornament
Hello! Thank you for your positive review! We’re really happy to hear that our app helps you with your workouts and tracking your progress — that means a lot to our team!
We also appreciate your honest comment about the price. We do our best to make sure the features, guidance, and overall experience bring real value and support your health journey. Your belief that it’s worth it is incredibly motivating for us!
If you ever have suggestions or ideas on how we can improve your experience even more, we’d love to hear them.
Stay healthy,
The Ornament Team
I asked for a refund as I was charged…
I asked for a refund as I was charged without giving permission. The support agent Victor was very kind, understanding and very helpful. He resolved the issue and helped for a refund to be completed. Many thanks Victor!
November 10, 2025
Unprompted review
Reply from Ornament
Dear, Ilina
Thank you for your positive review! We’re happy to hear that Victor was able to help and resolve the issue quickly. Your feedback is truly appreciated!
Stay healthy,
The Ornament Team
great customer service
November 10, 2025
Unprompted review
Reply from Ornament
Hello! Thank you so much! We really appreciate your feedback and are happy to hear you had a great experience with our team.
Stay healthy,
The Ornament Team
Reply from Ornament
Dear Alex,
Thank you! We’re glad the app is useful for you and your family!
Stay healthy,
The Ornament Team
Edit: Very good Customer service
Edit: Ornament did reach out and offered a full refund which I thank them for. Therefore I have given them three stars for customer service. The issues with the app are still there but Ornament says they are working on making it more user friendly. They clarified the use of private information from their POV but due to my background in healthcare I remain sceptical about having third parties access our most private information and I caution anyone to be very careful and read the fine print before handing over access to such information to a third party.
November 4, 2025
Unprompted review
Reply from Ornament
Dear Allison LeBlanc,
Thank you for your review. My name is Victor, and I’m a Senior Support Specialist at Ornament. I’ve already reached out to you by email to discuss your feedback, and we’ve also shared your comments with our product team.
First of all, I want to sincerely apologize for the inconvenience you experienced while trying to cancel your subscription. Our team is currently working on adding a convenient “Unsubscribe” button to make this process easier in the future.
If you subscribed via Apple Pay, you can cancel your subscription through your App Store account settings. If your payment was made via PayPal, Stripe, or a debit/credit card, you can cancel your subscription by contacting us at support@ornament.health or directly through the Ornament app.
As far as I can see, our team has already canceled your subscription following your recent request.
Regarding your lab results — users can choose whether or not to store their analyses in the app. We display result trends and highlight any possible deviations if they are detected.
We fully understand how important it is to keep your personal information confidential. Please rest assured that Ornament does not share or sell user data to third parties. All information is securely protected, and our specialists who assist with test processing sign strict non-disclosure agreements. Additionally, when uploading your analyses, you can choose to hide personal details if that makes you feel more comfortable. The security and privacy of your data are our top priorities.
Our team has issued a full refund, which should appear in your account within 5–10 business days, although in some cases it may arrive sooner. We recommend checking the account from which the payment was originally made.
We hope this clarifies the situation and that we were able to assist you with your refund.
Stay healthy,
The Ornament Team
I got my refund in am immediate respond…
I got my refund in am immediate respond by Ornament. A true reflection of high integrity company. Thank you
November 3, 2025
Unprompted review
Reply from Ornament
Dear Tzach Shindler,
We truly appreciate your feedback and are very glad to hear that your issue was resolved quickly. Your satisfaction means a lot to us, and it’s great to know that our team’s efforts reflect our commitment to integrity and customer care.
Stay healthy,
The Ornament Team
The food tracker is good
The food tracker is good, but it needs improvement it doesn’t scan/recognize all dishes correctly.
October 29, 2025
Unprompted review
Reply from Ornament
Dear Marina S,
Thank you for your feedback! We’re glad to hear that you like our food tracker and truly appreciate your honest input. You’re absolutely right — the recognition accuracy for certain dishes still needs improvement. Our team is actively working on expanding and refining the food database to make scanning more precise and convenient.
Stay healthy,
The Ornament Team
Feedback and suggestions for improvement
The app is great in terms of concept and purpose, but its implementation still needs improvement.
1. Performance
The app often lags and freezes. Sometimes I need to press the same button several times (2–5 times) before it responds, and occasionally I even have to restart the app. Please optimize the performance — stability and responsiveness are critical for health-related software.
2. Design
The latest design update is quite good, but it could be more modern and polished — similar to the clean, user-friendly style of Apple Health, Flo, or MindHealth.
3. Profile and data management
The profile settings are too limited. Please add:
• automatic age calculation based on date of birth (so it doesn’t need to be updated manually every year),
• login via Apple ID and social networks,
• phone number linking,
• stronger privacy and security options.
4. Biomarkers
The app lacks many biomarkers for various analyses (especially blood, urine, saliva, and semen). Please expand the biomarker list in line with international laboratory standards — this would make Ornament far more useful and evidence-based.
5. Additional suggestion — Vaccination tracking
I’ve studied the market and found that almost no apps provide proper vaccination tracking (except maybe VaccineGo). Adding this feature would be a major competitive advantage and a valuable addition to the health tracking ecosystem.
In summary, I truly appreciate the concept and your new features for nutrition tracking and weight management — they’re promising. However, I’d recommend focusing first on improving the app’s stability, performance, and core biomarker database before expanding further.
If the app reaches that level, I’ll gladly change my rating to 5 stars.
For now — 2 stars for the idea and potential.
Thank you for your work and attention!
October 25, 2025
Unprompted review
Reply from Ornament
Dear Vadim,
Thank you so much for your detailed feedback and thoughtful ideas. It’s really important for us to understand what we can improve to make Ornament more convenient and useful for you. Your suggestions have already been shared with our development team.
We truly hope that in the future you’ll rate us 5 stars — and we’ll do our best to make that happen!
Stay healthy,
The Ornament Team
It really helps me keep track of my…
It really helps me keep track of my health. However, this doesn’t replace the need to see a doctor but you easily monitor your progress right in the app
October 16, 2025
Unprompted review
Reply from Ornament
Dear Ann,
Thank you for the positive review!! We’re really glad to hear that Ornament helps you keep track of your health and monitor your progress easily. You’re absolutely right — our app is designed to support and complement professional medical advice, not replace it.
Stay healthy,
The Ornament Team
Fraudsters
Waste of time and money and then when you cancel they restart charges months down the line in the hopes you won’t notice!
Despite ornament health getting in touch after this review and promising no more payments and deletion of my account another payment has been taken. If not refunded I will be taking this matter up with the police.
Avoid this company at all costs.
October 18, 2025
Unprompted review
Reply from Ornament
Hello! Thank you for your feedback, and I’m sorry for the inconvenience caused. My name is Victor, and I’m part of the Ornament Support Team. I’ll be happy to look into what happened.
Please provide the email address linked to your Ornament account via the Trustpilot form, or contact me directly at victor.danilin@ornament.health
. This will help me identify your account, check any charges, and review your subscription.
Once we receive your email address, we’ll be able to assist you promptly.
Stay healthy,
The Ornament Team
This is a scam
This is a scam. They will keep charging you even after you repeatedly email them to stop.
EDIT: After posting this, I did get in touch with Victor and he has assured me my account is suspended and I will not be charged again. I was offered three free months of service, but I am choosing not to use it.
October 16, 2025
Unprompted review
Reply from Ornament
Hi Penny,
Thank you for your feedback! We really want to understand the situation and help you as quickly as possible.
My name is Victor, and I’m a Senior Support Specialist at Ornament. Please send me the email address linked to your Ornament account via the Trustpilot form, or contact me directly at victor.danilin@ornament.health
I’ll help you cancel your subscription and, if possible, arrange a refund. I’ll be waiting for your message or email via Trustpilot.
UPDATE 21/10/2025
Hello! On the same day you left your review, we immediately contacted you by email — thank you so much for reaching out to us! We processed your refund on the same day, October 17, 2025, and also canceled your subscription. The refund usually takes 5–10 days to appear on your account, although it can sometimes be faster. We recommend checking your bank account periodically. We hope you’ll update your review once the funds appear in your account and reconsider your rating. Thank you again for getting in touch — we were happy to assist you promptly!
Stay healthy,
The Ornament Team
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