I have to update my review three days ago. Finally, when I fight through support by AI and join human operator, all go well. Refund money was fast and smooth. Only I have to give only 4 stars because... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Was set up for auto payment and never advised/reminded until charged. Asked for refund and advised no. Simple as that. I am healthier already not being aggravated. Not in the US either so wait 24... See more
Company replied
Results were not read correctly by uploaded pathology PDF the value signs greater than and less than were not interpreted and if I had not double checked the pathology it was displaying some pretty... See more
Company replied
I like this food tracker it's easy to monitor the amount of fats, proteins, and other macronutrients. The app is paid, though I wish it were free like many similar apps. I also want to note that the i... See more
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Company details
Written by the company
Ornament simplifies tracking your and your family’s health. Get advice on checkups, health insights, results, and more! If you’re experiencing any issues with your subscription or the app, please contact us at support@ornament.health before leaving a review. We’ll get back to you as quickly as possible and do our best to resolve the issue.
Contact info
Schindellegistrasse 3, 8808 , Pfäffikon SZ, Switzerland
- support@ornament.health
- ornament.health
Your Personalized Health Coach
3.4
Average
432 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I find the app not very user friendly…
I find the app not very user friendly and the syncing between apps is not accurate. You have to fill out the same info everytime you are looking into each thing it’s tedious and annoying and then doesn’t provide easy to follow steps to meet any goals. The system seems glitchy, wouldn’t let me adjust time time setting on fasting.
October 14, 2025
Unprompted review
Reply from Ornament
Hello Barbara,
Thank you very much for your feedback! My name is Victor, and I work with the Ornament Support Team. We appreciate you taking the time to share your thoughts.
We’d like to learn more about what you mentioned — in particular, the issue with the synchronization between apps being inaccurate, and the fact that the system seems glitchy and wouldn’t let you adjust the fasting time settings.
To help us investigate the problem, please send us your email address through the Trustpilot form or contact me directly at victor.danilin@ornament.health
We’ll look into this issue, and I’ll also make sure to share your feedback with our product team.
UPDATE 19/10/2025
Hello! It’s been 4 days since you left your review, but we haven’t yet received your email address. Unfortunately, we’re unable to identify you as a user of our app at this time.
If you still need assistance, we’re happy to look into the issue and help resolve it.
Stay healthy,
The Ornament Team
Results were not read correctly from PDFs
Results were not read correctly by uploaded pathology PDF the value signs greater than and less than were not interpreted and if I had not double checked the pathology it was displaying some pretty awful results and comparative statistics. Also makes me question the references they include i.e based on health data from similar age group (are they reading it correctly?) is the reference group really a accurate indiction.
No where to flag in the app there was a missed data value etc
October 15, 2025
Unprompted review
Reply from Ornament
Dear Lisa Bushnell,
Thank you for taking the time to share your feedback. My name is Viktor, and I’m part of the Ornament Support Team.
We’re very sorry to hear about the issue you experienced with the incorrect reading of pathology results from PDF files — especially with the “greater than” and “less than” signs not being interpreted correctly. That definitely shouldn’t happen, and we understand how concerning it must have been to see inaccurate results and statistics.
To help us investigate this in detail, could you please share your email address through the Trustpilot contact form, or write to me directly at victor.danilin@ornament.health ?
This will allow us to review your specific case and forward your report to our product team for analysis.
UPDATE 19/10/2025
Hello! It’s been 4 days since you left your review, but we haven’t yet received your email address. Unfortunately, we’re unable to identify you as a user of our app at this time.
If you still need assistance, we’re happy to look into the issue and help resolve it.
Stay healthy,
The Ornament Team
Simple and convenient
I requested a refund, and it was processed within 24 hours.
October 5, 2025
Unprompted review
Reply from Ornament
Hello! Thank you for your feedback! We’re glad to hear that your refund request was handled quickly. We always strive to provide fast and friendly support — your satisfaction means a lot to us!
Best regards,
The Ornament Team
Best regards,
The Ornament Team
Customer service
I signed up to Ornament, absolutely fantastic site if your big into your body & health & what you eat etc. I had an issue that I needed sorted contacted customer services and from start to finish they were impeccable can’t fault them and my problem was sorted straight away.
October 11, 2025
Unprompted review
Reply from Ornament
Dear Maggie Young,
We’re thrilled to hear that you’re enjoying Ornament and that our support team was able to help you quickly. Your feedback means a lot to us — we’ll keep doing our best to make your experience even better!
Stay healthy,
The Ornament Team
The latest update added new features to…
The latest update added new features to the app, with more focus on weight loss now. Overall, I’m happy with the app its great combination of a health tracker and a weight loss program 🧘♀️
September 26, 2025
Unprompted review
Reply from Ornament
Dear Eliza,
We’re glad you’re enjoying the new features and that the app is helping you reach your weight loss goals. We’ll keep improving it to make your wellness journey even easier and more effective!
Stay healthy,
The Ornament Team
They are Nice
October 8, 2025
Unprompted review
Reply from Ornament
Hello! Thank you so much for your positive review!
Stay healthy,
The Ornament Team
Reply from Ornament
Hello! Thank you for the positive review!
Stay healthy,
The Ornament Team
Very helpful in solving any questions
Very helpful in solving any questions, issues.
October 1, 2025
Unprompted review
Reply from Ornament
Hello! Thank you so much for your positive review! We’re glad to hear Ornament has been helpful for you. Your feedback inspires us to keep improving and adding new features to make the app even more useful.
Stay healthy,
The Ornament Team
Reply from Ornament
Dear Emma Morton
Thank you so much for your positive review! We truly appreciate your feedback.
Stay healthy,
The Ornament Team
Not helpful
Not easily navigated
Can't find information
You have to pay for the app then you charge for anything you do
I just dont think its financially right for me.
September 23, 2025
Unprompted review
Reply from Ornament
Hello! Thank you for your feedback. We’re very sorry that you had such an experience. My name is Victor, and I am a senior support specialist at Ornament. Please write to me at victor.danilin@ornament.health — I’ll be glad to help you navigate the app and share useful tips. If something went wrong, we’re also ready to stop your subscription and issue a refund.
Looking forward to your message!
Update 19/10/2025
Hello! It’s been 19 days since you left your review, but we haven’t yet received your email address. Unfortunately, we’re unable to identify you as a user of our app at this time.
If you still need assistance, we’re happy to look into the issue and help resolve it.
Stay healthy,
The Ornament Team
Continually charging for cancelled membership
Charged me for another moth after I cancelled my subscription. Contacted them with no reply. Charged a second month after I’d cancelled. Contacted them again and no reply. I’ve now had three charges in one day come out of my account from them. Total scam. Stay away.
September 26, 2025
Unprompted review
Reply from Ornament
Dear Samantha Anne,
Thank you for your feedback, and we sincerely apologize for the inconvenience! My name is Victor, and I’m part of the support team. I’d be happy to look into this issue for you!
Please send the email address linked to your Ornament account to victor.danilin@ornament.health or via the Trustpilot form. This will help me locate your account in our system, check everything, and get back to you with a solution.
Stay healthy,
The Ornament Team
Amazing support experience
I had trouble with my weight for ages and the app service seems really huge. I really like the fact you do have to register some hormonals tests and blood tests because most other app always focus on the sport aspect of weight loss without looking at the cause. Eventually I had money issue and couldn't pursue the payements so the support handle me a refund within minutes ! The support is really trustful and competent. Please if you have any medical issue with your weight like anorexia or smthg, go to professionnals first. But this app can be a great back up and tool with your cure
September 23, 2025
Unprompted review
Reply from Ornament
Hi! Thank you so much for sharing your experience! 💚
We’re happy to hear that our approach — focusing on health data like hormonal and blood tests — made a difference for you. It’s also great to know our support team could assist you quickly with the refund.
And we couldn’t agree more: professional medical help is essential for conditions like anorexia or other serious health concerns. We’re glad our app could serve as a helpful companion on your journey 🙌
Stay healthy,
The Ornament Team
I received my refund as the app was not…
I received my refund as the app was not useful for me
September 22, 2025
Unprompted review
Reply from Ornament
Hi! Thank you for sharing your feedback!
We’re sorry to hear the app wasn’t as helpful for you as we hoped, but we’re glad we could process your refund quickly. Your experience matters to us if you’d like to share what didn’t work for you, we’d love to use that feedback to improve.
Stay healthy,
The Ornament Team
Payment out of my account
Payment out of my account
A payment has just come out of my account stating I had a subscription which was to start today- 14th of December
I managed to contact customer services as I had not authorised the payment.
A full refund is being issued and customer services have been truly fantastic and have acted fast on this.
Thank you!
Emma
September 21, 2025
Unprompted review
Reply from Ornament
Hello! Thank you so much for sharing your experience! We’re happy to hear that our team resolved the issue quickly and arranged a full refund. Your feedback motivates us to keep providing fast and helpful support to all our users.
Stay healthy,
The Ornament Team
Reply from Ornament
Hello! Thank you for your kind words! We’re happy to know you trust our app — it means a lot to us. We’ll keep working to make Ornament even better for you!
Stay healthy,
The Ornament Team
Ornament Health
Excellent customer service and very prompt responses.
A good app.
September 19, 2025
Unprompted review
Reply from Ornament
Hello! We’re thrilled to hear that you had an excellent experience with our customer service and that you enjoy using the app. Feedback like yours inspires our team to keep improving and adding features to make Ornament even more helpful for you!
Stay healthy,
The Ornament Team
Sneaky Auto Renewal
Was set up for auto payment and never advised/reminded until charged. Asked for refund and advised no. Simple as that. I am healthier already not being aggravated. Not in the US either so wait 24 hours for a bot response.
*** UPDATE***
Wow - a wonderful quick response from a human by the name of Victor / Senior Support Specialist saved the day for me. Not only did he cancel the auto-renewal, but he refunded me the amount - not a partial. So please ORNAMENT HEALTH: hire more VICTORS in your company - he is why I am writing.
If I renew -- it will be with VICTOR.
August 15, 2025
Unprompted review
Reply from Ornament
Dear Pedro Aguilera,
Thank you for your feedback, and we sincerely apologize for the inconvenience! My name is Victor, and I’m part of the support team. I’d be happy to look into this issue for you!
Please send the email address linked to your Ornament account to victor.danilin@ornament.health or via the Trustpilot form. This will help me locate your account in our system, check everything, and get back to you with a solution.
Stay healthy,
The Ornament Team
If I could I would press 0 the product…
If I could I would press 0 the product itself isn’t the problem, it’s the company. After the first payment I ask to unsubscribe they said that they would as we contacted through email. Yet they’ve taken more money from me, I’ve emailed them again and I’m waiting for a reply as I’ve told them I would like a refund.
September 18, 2025
Unprompted review
Reply from Ornament
Hello! Thank you for your feedback, and we sincerely apologize for the inconvenience! My name is Victor, and I’m part of the support team. I’d be happy to look into this issue for you!
Please send the email address linked to your Ornament account to victor.danilin@ornament.health or via the Trustpilot form. This will help me locate your account in our system, check everything, and get back to you with a solution.
Update 27/09/2025:
Hello again! This is Victor from the Ornament team. Fortunately, on 19/09/2025 I was able to locate your account by the name you provided on Trustpilot. That same day, our team issued a refund of £15.19 and £30.99 to you. We also cancelled your subscription, so there will be no further charges. Unfortunately, we haven’t been able to reach you, but we confirm that the refund was successfully processed. We truly hope you will consider updating your review. Once again, we sincerely apologize for any inconvenience caused.
Stay healthy,
The Ornament Team
Changed my view!
***** Update revision******
Victor with the company reached out to me and and issued my refund. Thank you for that! He was very professional and prompt in replys and action!
So I do recommend that if you do try and/or use the app, if there are any issues get with Victor and he will take action and help correct to help make things easier for you!
If I could rate it a 0 star I would. I started the process in the app, but after the first $15 and change, then the second charge of $44.99 just be able to proceed, I immeaditly stopped and removed the app from my phone and emailed customer support. I got the run around several back and forth replies, I did everything they asked and the primary reason is I have just been diagnosed with cancer and can not afford what they were asking. I was told no, in no uncertain terms.
I tell everyone i know not to even consider
September 8, 2025
Unprompted review
Reply from Ornament
Dear Tammy Thompson,
We are very sorry to read your review and to hear about your situation. At Ornament, we strive to support every user and we understand how difficult this period must be for you.
My name is Victor, and I work on the Ornament support team. Please send us the email address associated with your Ornament account you can do this through the Trustpilot form or by writing to me directly at victor.danilin@ornament.health
Once we receive your email, we will be able to look into the issue and assist you as quickly as possible.
Thank you for your patience!
UPDATE 09-15-2025:
Hello! On 09-15-2025, we processed refunds in the amounts of 15.19 USD and 44.99 USD. Refunds usually take 5–10 business days to appear, but sometimes they can be faster. We recommend checking the account you used to pay for the subscription periodically. We have also canceled your subscription, so there will be no further charges. Thank you for reaching out to us! We’ve also sent you an email confirming the refund. We hope you might consider updating your review to reflect your experience.
Stay healthy,
The Ornament Team
The new update is good
Finally, you’ve updated the app it not longer looks like it’s from 2010. I’ve been using your app for a long time, not only to store my test results but also to keep track of my overall health. It used to have a lot of lags and bugs, but now it’s much better. Really like your new calorie tracker it’s very convenient. Keep the updates coming.
November 8, 2024
Unprompted review
Reply from Ornament
Dear Alex, thank you for your great feedback. We’re so glad to hear you’ve been using Ornament for a long time and that you’re enjoying the new update — especially the calorie tracker! Our team has worked hard to improve performance and design, so it means a lot to hear it feels faster and more modern now. We’ll definitely keep improving the app to make it even more helpful for tracking your health!
Stay healthy,
The Ornament Team
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