The company should have given me a heads up that it had to come from the manufacturer to them. I couldn't figure out why it was taking so long. I DO appreciate that they had the gentleman put it into... See more
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Website was easy to navigate Best prices overall Delivery charge was still applied even with my large order though Opted for white glove service and planned on paying extra for that but charges on... See more
Jeremy helped us purchase our new couch and he was excellent. He was very patient with alllllll my questions since I’m extremely picky with large purchases. Their prices were so much lower than Ashley... See more
Company replied
Was looking for some nice tables and came across Ornate Homes which had a set I was looking at. They were fast on service in delivering - even though it was to take a few weeks it came in within a we... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Living Room Furniture Store
- Mattress Store
- Outdoor Furniture Store
- Sofa Store
About Ornate Home Furniture and Mattress
Written by the company
About Ornate Home Furniture and Mattress
Ornate Home Furniture and Mattress is a fast-growing nationwide furniture and mattress retailer established in 2021 with a simple mission: deliver quality home design at fair, transparent prices. Since launch, our sales have consistently grown as more customers choose Ornate Home for a smooth, trustworthy shopping experience.
Our primary showroom is located in Santa Ana, California, with a second showroom in Charlotte, North Carolina. Supported by distribution centers across the United States, we provide dependable nationwide delivery—including white-glove options—from coast to coast.
Brands & Selection
Shop 50+ brands across mattresses and every furniture category—from everyday favorites to luxury collections.
- Luxury & Premium: Bernhardt, Tempur-Pedic, Universal, Sarreid, Crestview
- Popular & Value: Ashley, Furniture of America (FOA), ACME, Coaster, Crown Mark, Westcoaster
Flexible Pay-Over-Time
Furnish your dream home today—pay over time. No hidden fees. No surprises.
Furnish your dream home today—pay over time. No hidden fees. No surprises.
Real-Time Order Monitoring
Track every step with confidence—from checkout to delivery.
Track every step with confidence—from checkout to delivery.
Talk to Real Furniture Experts ⭐
Get personal, no-pressure help from our design team—tailored to your needs.
Get personal, no-pressure help from our design team—tailored to your needs.
From first click to final delivery, Ornate Home is built around human support, reliable logistics, and a carefully curated selection—so you can create a space you’ll love, without the stress.
The Ornate Home Promise
Written by the company
- Real Experts. Reliable Delivery. Fair Prices.
- At Ornate Home, we make furnishing your home simple and stress-free. Since 2021, thousands of customers across the U.S. have trusted us for quality furniture, transparent pricing, and dependable nationwide delivery. With our primary showroom in Santa Ana, CA and distribution centers across the country, we deliver coast to coast — including white-glove options. You’ll also work with real furniture and design experts who provide personalized, no-pressure guidance every step of the way. Flexible pay-over-time options, real-time order tracking, and a curated selection from 50+ trusted brands mean you can shop with confidence — and without surprises.
Contact info
2235 N Tustin Ave, 92705, Santa Ana, United States
- (844) 955-3399
- support@ornatehome.com
- ornatehome.com
4.0
Great
342 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 17% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Great sales people and customer…
Great sales people and customer service. Reasonable prices too!
August 29, 2024
reliable
ordered by phone, got the couch i want for a cheaper price than ashleys , same exact one
July 29, 2024
First the price was absolutely the…
First the price was absolutely the best. The sales representees were very helpful. We loved the dresser and for allowing us to come down to pick up the package.
August 4, 2024
Every single sales person was horrible…
Every single sales person was horrible even the manager very very pushy called me multiple times trying to push the cell down my throat called me super early at 6 AM called me super late as of midnight
When I did finally purchase, they said it would be free delivery. Everything would be great, but then they decided to only do it as at your door delivery so I had to un box and do everything myself. I told him to cancel it. We agreed upon, and then finally they came in put the Website in my house
July 31, 2024
Reply from Ornate Home Furniture and Mattress
Hi Jenn, we're sorry -- calls at 6am and midnight are completely out of line and not something we condone from our sales team regardless of circumstance. The delivery type switching from white glove to at-door after purchase is also a commitment that should have been honored as agreed. We're glad the furniture ultimately made it into your home, but the experience getting there was not acceptable. Please reach out to us at support@ornatehome.com if there is anything still unresolved.
The Ornate Home Team
1 disappointed customer
1: Lack of personnel.- One man cannot be helping two customer at the same time.
2:Lack of communication between store and warehouse. I was not informed the warehouse closed Sunday.
July 29, 2024
Reply from Ornate Home Furniture and Mattress
Hi Nancy, we're sorry for the frustration -- being split between two customers and a warehouse communication gap that wasn't caught in time are both things we want to address. You deserved full attention and accurate information on warehouse hours. We appreciate you sharing this and we'll use it to improve. If there's anything still unresolved, please reach out at support@ornatehome.com.
The Ornate Home Team
Really quick shipping!
July 31, 2024
Amazing couches!!
Amazing couches!!! SoOo comfortable plush & beautiful color!! I’m obsessed with these beautiful + comfort. My kids love them, all 3 slept on them last night. I bought 3 lounge chairs for my living room, with 2 ottoman’s. Also bought 1 lounge chair for my piano room. We couldn’t be happier.🤍🤍🤍🤍🤍🎵🎵
July 30, 2024
Shipping took several weeks
Shipping took several weeks. Lack of communication. No sense of urgency. Can definitely find cheaper prices elsewhere.
July 29, 2024
Reply from Ornate Home Furniture and Mattress
Hi, we're sorry the delivery timeline and communication fell short of expectations. Shipping timelines on furniture orders can vary depending on our logistics partners, but proactive updates should never require the customer to follow up. We appreciate the honest feedback and will use it to improve. If anything is still unresolved, please reach out at support@ornatehome.com.
The Ornate Home Team
Happy
The only reason my rating is a 4 is because I had to reach out to find out when my shipment would arrive after waiting sometime. Once I did reach out, they were very responsive. Got my shipment and I am happy!
July 26, 2024
They did everything they said they…
They did everything they said they would and more I would highly recommend them for your furniture needs,
July 3, 2024
I was honestly fooled by the review on…
I was honestly fooled by the review on this site . I bought a couch from them and didn’t get the couch and my money back. This is a scam site pls don’t fall for all this fake reviews on here . They are scammers. Be careful guys. Have tried to get any response but unsuccessful.
June 6, 2024
Unprompted review
Reply from Ornate Home Furniture and Mattress
Hi, we're sorry to hear you're in this situation -- an undelivered order with no response is something we take very seriously. We want to be clear that Ornate Home is a legitimate nationwide furniture marketplace and we stand behind every order. Please reach out to us directly at support@ornatehome.com with your order details and we will make sure this is investigated and resolved immediately.
The Ornate Home Team
We got a nice sideboard but not the one…
We got a nice sideboard but not the one we ordered. They informed us after placing the order that it was out of stock. Nonetheless, the staff was very cordial and responded to all the inquiries. Will definitely buy again from them given their response and the prices.
May 29, 2024
The furniture is of good quality
The furniture is of good quality. Delivery was delayed and we're still waiting to find out the reason why. Hence, customer service could see improvement.
May 31, 2024
Everything….
May 29, 2024
Great experience all around.
Great communication, fast delivery after product became available…beautiful & beautifully made love seat.
Would definitely recommend.
April 30, 2024
Excellent Furniture Amazing Price
Product quality, price and furniture performance are excellent, delivery and installation are on time and perfect. I strongly recommend it. The store staff were extremely friendly and helpful. Let me also say that they are very patient.
April 30, 2024
Local Shop - Affordable Prices
Nice selection of furniture and decent prices. Floor help were friendly, but I had to follow through on getting an ordered item.
April 30, 2024
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