Ornatus Reviews 

Whatever you do, don’t order from this company they are dreadful, ignore your calls, ignore your emails, they never dispatch your items they just fob you off with one email saying awaiting courier, I didn’t wanna believe the bad reviews, but unfortunately this company is living up to its one star reviews dreadful and shouldn’t be trading, I have contacted trading standards because clearly what there doing is illegal !!

I have ordered a rug on the 07.09.22 and it has still not arrived . I have sent emails to the email address on their website 3 times - no responce . I have called them 4 times on 0141 230 0684 and left a voice mail to call me back twice . No one answers the phone its just a message saying there is no one there at the moment , well looks like there never is ! I have asked them by email and left a message to CANCEL MY ORDER ! if it ever does arrive I will ask the delivery man to take it right back will not accept it . This is non existent customer service , there is obviously big problems with this company . My advise streer clear !! do not use !

Well after reading some reviews saying rug didn’t arrive I was very worried. And when I tried to phone the company in Stirling the phone had been cut of was so worried as though I had been scammed. Until I found a number for them in Glasgow and spoke with a really nice woman called, I think it was Trish but not 100 percent. Anywho they where really nice and explained they are in Glasgow now and I revived my rug like 2 days later. And ohhh my word it’s gorgeous I got the Arora cloud it’s beautiful just like pics. Thanks so much ornatus I’ll be coming back as a happy customer.

I ordered a rug. Wanted to return as did not match my house. I have requested a return several times. Someone did email back but this is coming up to 2 months now and I want to return this rug. I would have never ordered if I knew the company was going to be so bad.

I ordered a rug from this company weeks ago - after a few days I emailed to ask for an update and was told a courier had been booked. Over a week later and I have chased 4 times via email and once via their Facebook page with no response. I have even gone to the Paypal resolution centre and they have still not responded! Shocking service all around. I will now be escalating this with Paypal to get my money back. I think all the good reviews on here must be written by themselves as all the bad ones seem to say the same thing! These people are thieves!

In early May, I ordered a rug which Ornatus showed as “in stock”. Long story short, it still hadn’t arrived a month later with various excuses given for this when I called several times! Eventually I ran out of patience and asked for a refund, which they agreed to, but then didn’t pay. Had to raise a case with PayPal to get my money back. Well done PayPal, 0/10 to Ornatus.

I will not be ordering from Ornatus Interiors on behalf of the company I work for again. 10 rugs ordered and required by a certain date. VAT invoice requested on the same day of purchase. 10 rugs delivered a week later than they estimated. Still waiting to receive a valid VAT invoice.

I am so glad I ordered my rug from Ornatus. I had wanted the Asiatic Cosmos carpet in sketch grey for months but was put off by the extortionate prices on the mainstream designer furniture sites like Olivia’s. When I saw that Ornatus was offering the same rug c.35% cheaper I was so happy and ordered straight away! The service was amazing, my rug arrived so quickly and I even got a voicemail (from a real person, not a robot!) updating me that my rug was due to be delivered that day.

A lovely family run business that any designer furniture lover NEEDS to check out!

Thanks,
Elle, London

I ordered a rug off this Family business on Easter Sunday to be delivered by the 21st of April… obviously this was not really possible due to the Easter break, and the shop not reopening until the Tuesday the 19th. Anyway this review is not about the sales experience it’s about the superb after sales customer service, the detailed explanation and the way I was made to feel…. like a valued customer even after I cancelled my order ( only because I needed it within a few days)
Please if your goods are delayed you never know the reason behind it if you don’t contact the company… in this case I received an email back within minutes.
We have all been through bad times during Covid some directly and some indirectly.. please bear this in mind when writing a negative review without the detail behind your issue, don’t be a fool like me and jump to conclusions. After several emails between myself and Phil I trust this company implicitly and considering re-ordering my rug from his family business.
Since submitting this review a lovely lady from the business has also called me, honestly she could not be more helpful and more understanding. Absolutely lovely people and family run business.

I am waiting for my lamp. I have been waiting 4 weeks and cost £350.

I ordered a rug for my lounge which was very reasonably priced. The people at Ornatus interiors could not have been more helpful and pleasant when I contacted them regarding delivery. My rug arrived as promised and I am thrilled with the colour and quality! Will definitely be ordering from them again and will recommend to family and friends without hesitation!

Anyone else had major problems with this company? When I ordered I heard nothing for a week until
I left a review then they suddenly dispatched the rug. The rug came and had a lot of twists and marks in the fabric that couldn’t be brushed out. I wanted to return it but you have to apply for a return and wait for it to be accepted. Again I heard nothing after applying. I emailed them, I didn’t get a reply but suddenly it was approved. I had to pay to send it back bearing in mind id already spent £9.95 on delivery in the first place so I was already out of pocket. They received my parcel on the 27th January according to the tracking. I have emailed them and they have ignored me. So they’ve stolen my money and made me pay two lots of delivery. Shambles company and a con in my opinion

I had an issue with the tracking details so was a bit blind to when the item was coming but I emailed and had a pleasant exchange with Phil and guided me through the process and I could see my item was hours away. The rug itself is beautiful and exactly what I was hoping for and more. Would order from here again!

Order 9228 - Purchased a rug from the company in August 2021, the rug was terrible, the thread coming loose, contacted Ornatus Interiors and they arranged to pick it up. The courier collected the rug in October 2021, Up till Dec, 3rd 2021, no refund or replacement. They don't reply to emails or telephone calls

Ordered a rug with a proposed date for delivery. The very next day I received an email stating there might be delays. No further updates and after initial date had passed, I wrote enquiring as to despatch etc. Company never replied so started resolution with PayPal. Only then company states supplier no longer makes rug and PayPal processing reimbursement. I do not expect to have to pay up front and not be updated or email enquiry acknowledged. Cannot recommend and only advise future buyers to beware.

I ordered a rug from Ornatus a company I had never heard of or dealt with before I had a problem and was very impressed how quickly and efficiently they dealt with it .They replaced the rug completely free of charge . You can deal with this company with confidence and i would not hesitate to use them again. Patricia Parkinson

Gorgeous lamp, free delivery and good communication
I ordered a Mindy Brown lamp which looked gorgeous in the photos at their shop in Sterling. I was then worried reading the one star reviews on here and considered cancelling my order. Thank the lord I didn't.
Very good communication about the despatch. I know from work that getting goods delivered on time is really challenging for all businesses now. And this is free delivery too so it is important to manage your expectations as we are not in normal times.

I got the message from the courier on Tuesday and on Wednesday the lamp arrived. Packaging was brilliant as all cardboard which is easy to recycle.
The lamp is stunning - even better than in the image. I am saving it for the grand launch of our family room.

Free postage is a real bonus now so it is to be expected that there may be delays which I know from what my clients are experiencing, is the new normal.

Very impressed and I will definitely order again as I love the eclectic items they sell and they are a small business in Scotland. I am based in West Sussex which shows the power of having a website that is efficient, has great images and takes payment.

Can't fault any aspect of the service. I would recommend the staff respond to all reviews because I am sure that the one star reviews put people off so responding is important especially if the responses are considered and fair.

I ordered a lamp from this company £163 on 19 October. I called the company on the same day as I received no confirmation they had received the order. I was advised that they had and I would receive an e mail from the courier to enable me to track it. I never have received any e mail from the courier so yesterday I called the company again to be told that I would receive the lamp today. This morning still no communication from the courier APC and no idea when it will arrive. How do you plan your day??
Today I was advised by the company that I needed to speak to the courier, why me? Where is any customer care. I was advised to ting the number on APC website which I did. I was advised by APC to ring head office and they couldn’t understand why I received no e mail from them to track and I still haven’t. I called the number they gave me and waited over 9 minutes but no reply. I then phoned the previous APC number to be told that the company had requested a weekday delivery and that it was not possible for it to be delivered today. So I asked when it would be delivered Monday and they said call us in the morning on Monday.
Such disgusting customer service so I’ve cancelled the order. I didn’t even receive an apology but the response I got by e mail from Ornatus was
‘Get a life!’
Disgusting and not acceptable. I had chosen 2 rugs to purchase from this company but won’t go near them again.
Buyer beware!

Bad customer service. There is clearly no communication between the members of staff at this place and I got told multiple different things by multiple different people (that was IF they called me back when they promised, which they didn’t on multiple occasions )about an order I had placed and was trying to return, I had already placed another order and after weeks of back and forth I just decided to cancel my order and I got rude, patronising and extremely unprofessional emails from the manager of this place. No complaints process in place either just a ‘your complaint is noted’ so I couldn’t take it anywhere. The courier service they use is useless and just didn’t turn up on 2 occasions and they blamed me for it. So stressful when it didn’t need to be and I was spending a lot of money with them! Still in shock at the way I was talked to by the manager and will never use them again.

Initially, I spoke to Ornatus to check they had the rugs I wanted in stock, the gentleman was most helpful, said he would check & call me back, which he did very promptly, I then went back online & ordered the 2 rugs which were delivered free of charge within a few days, the price was really good as well.