Finally, when all hope was fading, nerves were frayed and stress was looming, a rug arrives via Parcel Force. Almost a month since ordering and to my surprise not from Ornatus but from a company in St... See more
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We ordered a nest of tables on Wednesday afternoon...... Friday morning delivered! Fantastic communication from Tommy, excellent product exactly what we needed..... lovely drinks side tables, we wou... See more
Placed order in good faith at end of September. Confirmed by email, few days later another email to say orders delayed and since then nothing. Tried two phone numbers which are disconnected and no rep... See more
Average - delivery was slow (despite website saying 48 hour ) took over 2 weeks. Sent two emails - got a reply on the second stating stock from supplier was an issue and it would be despatched direc... See more
Company details
Written by the company
Rug is a décor element that serves as an aesthetic anchor for your room. This is why so many homeowners are so serious about finding and choosing a rug to complement the interior of their living room, dining room or bedroom. We at our online rug store in the UK are quite familiar with that experience. You want to cozy your home or flat up. You need a neat, high quality accessory that will add a designer vibe to your room. Or maybe you are looking for more modern solution, but local rug stores keep disappointing you with mundane, uncreative pieces at high prices. If you can relate to these problems, be our guest!
Contact info
Unit 19-21 Stirling Arcade, FK8 1AZ, Stirling, United Kingdom
- 01786 447 400
- sales@ornatus.co.uk
- ornatus.co.uk
3.1
Average
318 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great
I’ve had my rug a few months now and it’s exactly what I expected. It was delivered the next day and I would be happy to shop with Ornatus in the future. Thank you.
September 3, 2021
So pleased with my rug
So pleased with my rug, came in time frame given and good value. Spoke to Trisha regarding delivery and she was very helpful and friendly. I will definitely recommend to others.
August 27, 2021
Unprompted review
Hopeless
Avoid. Ordered a rug which did not arrive. They were quick to take my money but did not deliver. Can't get hold of customer service.
July 27, 2021
Unprompted review
Rug is lovely but too small
Rug is lovely but too small
Want to return for larger size but noone is emailing me back to allow me to send it back.
Bad customer service
July 7, 2021
Unbeatable price. Unbeatable customer service
I was looking for a rug for my living room to make the space pop. I had looked around a number of shops but hadn’t seen anything I wanted. Saw a Katherine Carnaby rug with Ornatus online that was unbeatable on price.
Customer service from Ornatus was second to none, staff went out of their way to make sure I had all the images I needed to ensure that my purchase was right for my living room, and that the rug was the correct colour.
Ordered online with rapid delivery. I couldn’t be happier as the rug is absolutely perfect and makes a stunning addition to my home.
July 1, 2021
Unprompted review
Brilliant quality
Great delivery time and brilliant quality. I ordered a rug. I had looked at the same rug in several other retailers and it was cheapest with Ornatus but amazing quality. Would highly recommend and will be using Ornatus again.
June 30, 2021
Dreadful customer service and longer than stated delivery times
Awful service and long waiting times for delivery. I ordered a rug, which stated 3-4 days delivery time. I had to chase 5 times before it was finally delivered after 10 days. The phone number provided is a mobile number which is never answered and only one of the three emails I sent was responded to. They tried to fob me off with some story about their supplier’s IT having issues so they weren’t able to track the order, however at that point the order hadn’t been shipped and looking at Google reviews, other people report the same thing. I received a voicemail saying the rug had been shipped and would arrive in 2 days at the latest. The rug did not arrive on the day specified and turned up the following day. I doubt I would have received it by that point without chasing.
I received no apologies for lateness or rubbish service and there appears to be a general lack of concern for customer service. I ordered with them as the rug was the best price I found but never again. I’d rather pay a little more at Dunelm and not have the hassle.
June 26, 2021
Unprompted review
Great quality rug purchased
Great quality rug purchased. Arrived promptly. Informed of tracking throughout. Very good service.
June 25, 2021
Beautiful Lamp
Very pleased to find our lamp with Ornatvs!
We saw it in Bentalls but they didn’t have any in stock, so very happy to have found it and immediately ordered it with you. It came carefully packaged , being a heavy marble base this was essential. Looks beautiful a, stand out piece!
June 22, 2021
Not free returns
The rug I ordered was described as cream but it was more white. Such a shame as it was a beautiful rug, just didn't match my decor.
I had to return it and was shocked when I realised the customer pays for the return (my fault as I hadn't read the T&C's).
Obviously cost alot to send a rug by courier so I wouldn't order again for that reason.
June 22, 2021
Beautiful rug that was true to picture
Beautiful rug that was true to picture. Looks fabulous in our new summerhouse.
June 21, 2021
Love it!
I am so pleased with my rug! The delivery was really fast and the quality is great for a good price!
June 20, 2021
Excellent rug and fast delivery
Excellent rug and fast delivery, also free delivery to ni which is amazing 👏
June 18, 2021
Poor customer service
Ordering was easy and a good choice of rugs. However customer service was very poor. My rug didn’t arrive for the date specified and when I called I was told it would be looked into. I was sent a message with a tracking number but no apology (there were other rugs I liked more but I chose this one as I needed it for a particular date), when I replied I just got two very weird messages back one of them telling me to
ASK MD!
Very odd
June 17, 2021
Nice experience.
Love our new rug. Delivery took a couple of days longer than stated on the site & confirmation email but think this was due to the Late May Bank Holiday weekend. Thank you.
June 17, 2021
The rugs are beautiful but I would…
The rugs are beautiful but I would advise you contact Ornatus and discuss your rug prior to purchasing or try to view it in a ship first because returning the rug is at your own expense and costs nearly half the price of the rug.
That said, their products are lovely and the customer service is amazing. I would recommend them
June 16, 2021
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