Oscar James Financial Reviews 55

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the staff's exceptional helpfulness and proactive approach in securing deals and providing support. Customers consistently praise the personalized service, noting that employees go above and beyond to ensure a smooth and stress-free process, often making complex situations manageable. Many appreciate the clear explanations, constant communication, and dedication shown, which made them feel well-supported throughout their journey. Conversely, a small portion of people felt that some agents lacked interest in their business, leading to negative interactions and a perception of poor customer service.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism and... See more

Customer service

Users describe positive interactions with customer service, highlighting the attentiveness and responsiveness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I worked closely with Chanel Smith at Oscar James to get me the best offer after being let down by my current lender with uncompetitive rate and personal issues prior to the fixed rate ending. Chan... See more

Rated 5 out of 5 stars

Have used Dan for years. He’s efficient, pro-active and always puts you as the clients best interests at heart. Throughout the process on my most recent mortgage with him the lender actually reduced t... See more

Rated 5 out of 5 stars

Myself and my partner were in a tricky situation with our credit scores which we were upfront about with Chanel Smith from Oscar James and from the get go she was upfront and honest about what steps w... See more

Rated 5 out of 5 stars

Rebecca was so helpful on our journey to purchasing the property, she went above and beyond even when she wasn’t in work she always was there to help and provide any information and make it as easy an... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

55 reviews

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Rated 5 out of 5 stars

A great service

A great service! Chanel in particular was extremely helpful when I had any questions or queries that needed answering.

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing mortgage experience

our whole mortgage experience started with Paul, it was wonderful, he was attentive and made the whole journey nice and swift, moving from lender to lender based on our circumstances and finding us the best deal, when he left the company he handed us over to the amazing Chanel who managed my rantings like a sister, very prompt and cheerful emails from her. Thank you to the sales team, Ryan, and all, you are all amazing. Thank you all so much for making this first-time experience beautiful. Thank you thank you thank you soooooo much

October 16, 2023
Unprompted review
Rated 5 out of 5 stars

Dan and Chanel were fantastic

After a bit of shopping around, we opted to use Oscar James for our mortgage advisors. Dan was incredibly helpful from start to finish, meeting us at the local branch for appointments. As first-time buyers we were utterly lost and learning all the time, but Dan was happy to explain and elaborate on all the info we needed. He kept us updated at the early stages when rates were changing so that we ended up with the cheapest deal possible.

Both Dan and Chanel were quick to respond to queries and action various tasks along the way, which really helped us feel confident that they were across everything.

We had a change in circumstance quite late relating to our life/critical illness policy which Dan and Chanel swiftly resolved. Additionally, when there was a complication with the conveyancers, Dan was quick to offer help and clarification to move things along.

Overall, really happy with the service. As first-time buyers the whole thing felt completely daunting but the service and support from Dan and Chanel were great.

September 22, 2023
Unprompted review
Rated 5 out of 5 stars

Paul was a great help

Paul was a great help, we used him to help up seek the best mortgage for our first home and he made things so much easier for us.

April 25, 2023
Unprompted review
Rated 5 out of 5 stars

Very attentive and helpful

Paul was very attentive and professional. He made the process of buying our house very easy and took all the stress out of what could have been a very stressful process.

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

Thanks Dan! So helpful!

Dan made everything so stress free for us with our recent house move. Nothing was ever too much trouble, and he was always helpful and quick and reassuring to my constant questions :) he also helped set up our home insurance, and life insurance policies with ease. Highly recommend 👍🏼

July 21, 2023
Unprompted review
Rated 5 out of 5 stars

Can’t recommend Dan enough

Can’t recommend Dan enough, always advises the best options with my mortgage and makes me feel at ease with the process. I trust that he’s got my best interests at heart. Great guy

August 3, 2023
Unprompted review
Rated 5 out of 5 stars

Best in the business!!!

Dan Cowing helped me get a mortgage on my first home in 2021. Dan was amazing thoughout the whole process. Not only was he efficient but because of his background in property he was on hand to answer any questions. I would highly recommend his service!

August 10, 2022
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of working…

I recently had the pleasure of working with Dan to secure a mortgage for my current home, and I must say, my experience was nothing short of outstanding. From the very beginning, his level of professionalism and dedication stood out.

Communication was top-notch throughout the process. Their team was prompt in responding to my inquiries, and they kept me informed every step of the way. I never felt left in the dark, and they were always available to address any concerns I had. Their explanations were clear and concise, making the complex mortgage terms much easier to understand.

The expertise and knowledge demonstrated by Dan was impressive. He took the time to understand my financial situation and provided valuable advice on the best mortgage options available for me. His guidance helped me make an informed decision that aligned perfectly with my needs and budget.

The interest rates and fees offered were competitive, and there were no hidden surprises. They were transparent about all costs, ensuring I understood what I was getting into.

Moreover, the application process was incredibly swift and efficient. They streamlined the paperwork and ensured that everything was handled promptly, resulting in a smooth closing process.

In conclusion, my experience with Dan and Oscar James Financial surpassed my expectations. I highly recommend them to anyone seeking mortgage services. Their professionalism, expertise, and outstanding customer service make them a top-notch choice for homebuyers. If I ever need mortgage services again in the future, I will undoubtedly return.

Dan is the man!! thanks again.

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

Mortgage Wizard!

Paul not only saved my mortgage last minute, he provided the best advice and support all the way through to completion. He sorted out all my insurances, made sure I was up to date with the latest interest rate news and I could not recommend him more. Buying a property as a solo first time buyer was a very painful experience but when it came to my mortgage it was painless and I am very grateful for that! I will absolutely be using Paul again in the future.

May 10, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service from Dan

Brilliant service from Dan, we have used him for our last 3/4 mortgages and even speak with him as and when required for advice. Nothing too much trouble and has great market knowledge and experience. Will continue to use him for all our mortgage needs.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Remortgage

Paul Corcoran was absolutely fantastic when sorting our remortgage. Nothing was too much trouble and he was very thorough when explaining the pros & cons of different fixed rates. We will 100% be back and wouldn't use anybody else.

Also a special mention to Chanel who kept us updated throughout the process of our remortgage and was also super helpful with any questions/queries that we had.

May 12, 2023
Unprompted review

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