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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the products, describing them as cheap, ineffective, and not as advertised. Customers frequently reported issues with product quality, noting concerns about product information accuracy, and a lack of proper instructions or ingredient lists. Reviewers also encountered significant problems with their orders, including incorrect charges, receiving damaged goods, or issues with order fulfillment. The refund process was a major source of frustration, with many struggling to obtain refunds for unsatisfactory products or incorrect charges. Additionally, many felt the pricing was exorbitant for the quality of items received. However, some people were satisfied with the pain relief provided by certain gels, finding them effective for joint and foot pain.

What people talk about most

Product

Clients share negative opinions on product. Many reviewers express strong dissatisfaction, calling products... See more

Quality

Reviewers express strong disappointment with product quality. Many describe items as cheap, inferior, and not... See more

Refund

Reviewers highlight negative aspects of refund. Many customers report significant difficulties in obtaining... See more

Order

People report negative experiences with order. Many customers claim they were scammed, being charged for... See more

Price

Consumers consistently express dissatisfaction with pricing, citing instances of being overcharged,... See more

Based on these reviews

Rated 1 out of 5 stars

Terrible scammers. Bought dentures before checking out reviews! Cheap plastic that do not fit into any human being’s mouth! No instructions. Their site says 30 day money back guarantee but there’s no... See more

Rated 1 out of 5 stars

Just seeing they have comments turned off is DEFINITELY RED FLAG!!& YES I got charged double & for products I never ordered as only did order 1 time & learned hard way when I couldn't even contact sel... See more

Rated 1 out of 5 stars

Scam company. Advertise product made in the UK but comes from China. Refused to give refund when item hardened appeared within their stated timeframe. Customer service changed their mind each time I c... See more

Rated 1 out of 5 stars

Please avoid at all costs . Company also trade as Novatrixx ( and probably trade under other names too ) .Bought supposed GLP-1 capsules . Claim on the website that their products are made in Ireland... See more


Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

77 reviews

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Rated 1 out of 5 stars

Avoid Ourlyard - also trade as Novatrixx( and…

Please avoid at all costs . Company also trade as Novatrixx ( and probably trade under other names too ) .Bought supposed GLP-1 capsules . Claim on the website that their products are made in Ireland but when product arrives it clearly says “ made in China “ on the box . No proper instructions as to how to use the product . Other products also added to order ( but not requested) . Then wouldn’t provide a return address on request - despite saying you could return for full refund.

September 5, 2025
Unprompted review
Rated 1 out of 5 stars

The worst company

The worst company
total scam. The box pictures, etc., were ordered.
The inside of the box bore no resemblance to the product.
First, they overcharged me $16.00.They refunded that immediately. The product took a long time to receive. Then I received crap!! trying to get my money back now. This company owes me $50.00,
I believe they have more than one name.
I have seen different people involved:
USA OURLYARD is one name
Ourlyard

August 25, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!

The stole from me, then told me id need to wait 4 weeks for a refund! AVOID THESE SCAMMING THIEVES

September 4, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible scammers

Terrible scammers. Bought dentures before checking out reviews! Cheap plastic that do not fit into any human being’s mouth! No instructions. Their site says 30 day money back guarantee but there’s no return option so it’s a scam!

September 4, 2025
Unprompted review
Rated 1 out of 5 stars

Wouldn't give them any stars but you…

Wouldn't give them any stars but you have too to carry on giving a review.
Firstly and finally do not buy anything of this scam website because what they do is send you cheap inferior goods what is totally different to what you think you are buying.
Then the emails oh God the emails?that get you nowhere first its 30% off but, you have to pay for return postage even though they say when you buy it's free returns? then its 40% then 50% and that's the limit they don't go any higher,i just got fed up,and contacted the banking fraud team,stay well clear of Ourlyard folks.

September 3, 2025
Unprompted review
Rated 1 out of 5 stars

Nothing like item advertised!

Great advert for a silicone window cleaner! As soon as I received an email confirmation from another company knew I had been scammed! Not at all how described, took weeks to arrive, cheap Chinese rubbish!

September 2, 2025
Unprompted review
Rated 1 out of 5 stars

Stupid me didn’t read the reviews

Stupid me didn’t read the reviews. Absolute waste of money on some miracle dentures that even when put in boiling water does not change the shape and cannot fit in my mouth! Cheap hard plastic with the smallest teeth and gums I have ever seen!’ Does not fit at all. Does not bend when put in hot water, no instructions and company is difficult to contact. TOTAL SCAM!!!

August 29, 2025
Unprompted review
Rated 1 out of 5 stars

Total Scam

Total Scam. They do not send you what is advertised!! And good luck dealing with there customer service!! It’s a SCAM! Please stay away from this garbage.

August 22, 2025
Unprompted review
Rated 1 out of 5 stars

More than useless, and dollars down the drain.

So this Lung Inhaler is going to be one of the greatest lung and breathing products ever!!..... Ha Ha! Would give zero rating if I could. When it FINALLY arrived, what a useless piece of kit this was. Horribly overpriced for what arrived and I can't even find it in their product listing (bears no resemblance to what I thought I ordered), and when I used it, even more underwhelming in its effectiveness ( gave it 3-4 weeks). Spent $79 for 3 plastic nasal inhalers, and honestly, I'm getting more nasal relief from a $6 Vicks nasal inhaler. Three words - steer well clear.

July 18, 2025
Unprompted review
Rated 1 out of 5 stars

These people are absolute scammers!

I wish I'd read the TP reviews beforehand, but I was on Facebook at the time, and really didn't think about it. Mea Culpa.I don't know who this outfit are and where they're based, but they're very elusive. I saw the advert on Facebook and thought this cream may ease my knee pain. I ordered what I thought was one tub at £18.95, and suddenly before I realised, I had ordered an extra 4 and paid £31.89. There's no contact information, so god only alone knows where they are, and I thought that's £32 gone. Then when I got my bank statement I found they had taken TWO payments, one of £31.89 and another of £27.55.
However, nearly 3-1/2weeks later Yodel (and don't get me started on them) 'delivered' them. 5 very small boxes in a very battered padded jiffy bag. The boxes were sealed (but not the tubs), but there are no instructions, no weight, no distribution address, no email/phone numbers, no leaflet, or even ingredients. Absolutely nothing. I've used up one very small tub, and I can't say it's made any difference to my knee. So I've lost £60 on something that doesn't work. I'll not buy anything that's advertised on Facebook again...a BIG lesson learned! These people are absolute scam artists.

June 23, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t ORDER FROM THIS COMPANY

Don’t order anything from this company, they will take your money but don’t exchange the item as it was broken when it arrived. They keep sending email wanting a photo not sure how you can tell from a phone that it is not working!!!!! Been waiting about 3-4 month now to get a replacement.i have learned my lesson with this company. SCAM SCAM SCAM that’s all I can say about them

July 11, 2025
Unprompted review

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