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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the products, describing them as cheap, ineffective, and not as advertised. Customers frequently reported issues with product quality, noting concerns about product information accuracy, and a lack of proper instructions or ingredient lists. Reviewers also encountered significant problems with their orders, including incorrect charges, receiving damaged goods, or issues with order fulfillment. The refund process was a major source of frustration, with many struggling to obtain refunds for unsatisfactory products or incorrect charges. Additionally, many felt the pricing was exorbitant for the quality of items received. However, some people were satisfied with the pain relief provided by certain gels, finding them effective for joint and foot pain.

What people talk about most

Product

Clients share negative opinions on product. Many reviewers express strong dissatisfaction, calling products... See more

Quality

Reviewers express strong disappointment with product quality. Many describe items as cheap, inferior, and not... See more

Refund

Reviewers highlight negative aspects of refund. Many customers report significant difficulties in obtaining... See more

Order

People report negative experiences with order. Many customers claim they were scammed, being charged for... See more

Price

Consumers consistently express dissatisfaction with pricing, citing instances of being overcharged,... See more

Based on these reviews

Rated 1 out of 5 stars

Terrible scammers. Bought dentures before checking out reviews! Cheap plastic that do not fit into any human being’s mouth! No instructions. Their site says 30 day money back guarantee but there’s no... See more

Rated 1 out of 5 stars

Just seeing they have comments turned off is DEFINITELY RED FLAG!!& YES I got charged double & for products I never ordered as only did order 1 time & learned hard way when I couldn't even contact sel... See more

Rated 1 out of 5 stars

Scam company. Advertise product made in the UK but comes from China. Refused to give refund when item hardened appeared within their stated timeframe. Customer service changed their mind each time I c... See more

Rated 1 out of 5 stars

Please avoid at all costs . Company also trade as Novatrixx ( and probably trade under other names too ) .Bought supposed GLP-1 capsules . Claim on the website that their products are made in Ireland... See more


Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

77 reviews

5-star
4-star
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1-star

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Rated 1 out of 5 stars

Scam!!!

I began to place an order for this product. Then decided not to confirm the order as it was trying to sell me up. I exited the website.. Then discovered my card was charged almost $200 for an order I never placed.
I have written them several times, no answer.
Contacting my credit card company now.
Total scam ..

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

Total waste of money

Total waste of money, no relief of pain whatsoever, the tiniest pots, looked much larger on the pictures. No seals on pots ? So anything could have got into these pots, disgusted with the whole scenario, such a waste of money I haven’t got to waste

June 27, 2025
Unprompted review
Rated 1 out of 5 stars

They took three times the amount of…

They took three times the amount of money after my order, I complained to PayPal and got one amount back the product arrived today no instructions, no ingredients, no medical advice
DO NOT USE THIS PRODUCT IT IS NOT BACKED BY THE NHS it’s a
HUGE SCAM AND COULD HARM YOU

May 15, 2025
Unprompted review
Rated 1 out of 5 stars

Really disappointed I didn’t read the…

Really disappointed I didn’t read the reviews, whilst processing my order until I’d paid I didn’t realise that the two jars I had placed in my basket suddenly increased to four and by the time I realised the order had completed and money paid. No where to challenge it. A few weeks ago and four tiny pots of cream just been delivered one damaged and the packaging doesn’t give you confidence it’s decent quality. How do I get a refund!!!! Don’t hold your breath it’s Chinese and a con! Moral of the story check every product before believing the hype. I won’t risk using it. So disappointed.

June 24, 2025
Unprompted review
Rated 1 out of 5 stars

I was stupid enough to order without…

I was stupid enough to order without checking out reviews! Ordered two jars, although couldnt see any size on them. Paid by Paypal and BELIEVED i was paying around £28 for 2 jars plus postage and packing. Paypal took £35 approx, for Junhong Ltd, the invoice confirming order for the £28 arrived from Xavon. Despite delivery promise of around 3-days, and despite complaining to Paypal (who forwarded to Junhong) and my own complaints to Xavon, no delivery and no response from Xavon. SHOULD HAVE READ THE REVIEWS!!! LOST £35. Notice one reviewer said her order arrived after two months.....

Well the two jars have arrived this week w/c 23/6/25 AND i got £5 refund via Paypal which i requested as they took about £34 when i expected (and the invoice stated) £28/£29. I have tried the cream twice a day (as the ad mentioned) but suspect the massaging will be the thing that makes a difference, if anything. Not expecting anything to improve but will update here if it does work.

June 8, 2025
Unprompted review
Rated 1 out of 5 stars

Another con…

Marketed and advertised as though it’s a UK product, it’s Chinese rubbish that does absolutely nothing except remove money from your account. No list of ingredients and when it arrives from China do you really want to rub it on your arthritic joints, there should be a no star option.

June 11, 2025
Unprompted review
Rated 1 out of 5 stars

Duplicitous

Why do these companies say “made in Canada” when they actually come from China. Got fooled once. Never again

June 10, 2025
Unprompted review
Rated 1 out of 5 stars

So glad I read the reviews first! What alerted me that something was wrong, was thd fact that if duchess not state the Size of the jar and different sites all had different prices!

So glad I read the reviews first. I was suspicious when no size was given on any of the jars on their advert. And when I went on line, there was huge variations in prices and sizes given were confusing.
How can they be allowed to say that this is recommended by the NHS?

June 8, 2025
Unprompted review
Rated 1 out of 5 stars

Magnesium cream

I can't believe I actually ordered this magnesium cream without reading these reviews. More fool me! I placed an order and was quoted £3.99 for postage and packing which seemed fair enough. That was the price on the receipt. However the email from PayPal showed a charge of £14.98. I've queried this and asked to cancel order.
Update: Although I haven't had any response from my emails to the Company, I've heard today from PayPal that my money has been refunded. For anyone who wants to try this cream you can buy it from Ebay for less than £10.. Other websites sell it too..

June 8, 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam.

This is a scam.
I paid good money for 5 tiny jars of this Made in the USA joint gel.
It came direct from CHINA...after a couple of month wait.
Its going straight in the bin..I remmember the last thing made in a Chinese Lab...Not going on me!

June 4, 2025
Unprompted review
Rated 1 out of 5 stars

help me please

I am trying to return a product that I purchased and can not get thier email address to get in touch with them.
I was advised by my doctor not take the product sent.

May 28, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Said was made in Canada. After ordered saw my ore ads under different names. So I tried tracking and from China. Sent email asking for money back as paid thru PayPal. Offered me money off, I said no, refund. I got my money back no problem. Then a week ago cream arrived. Small amount in jar, no ingredients listed and so far not working.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great product

Great product I got the gel I had agonising pain in my foot and fingers two weeks ago in amazing difference … foot pain gone and joints in my fingers much better

May 25, 2025
Unprompted review
Rated 2 out of 5 stars

Just received this cream

Just received this cream. In a small tiny tub !!!! Waited around 2 months for it and never really got a reply to any chase up emails sent to them. I think scam too. Not tried the cream yet that is why given 2 stars. No details of ingredients on the box or leaflet inside, nothing at all with any information. I am not holding my breath that it will work for any type of pain. Will update.

May 15, 2025
Unprompted review
Rated 1 out of 5 stars

They over charged me & didn’t received the product.

They over charged me. I haven’t received my product yet. I am sending to my PayPal from March still haven’t sorted. Up & down emails. Invoice said Aus Dollars. But charged USD plus handling fees & overseas transactions. Then refund some. But no product. They are scam company. I have send email to the company no response at all.

March 17, 2025
Unprompted review
Rated 1 out of 5 stars

Scam product

Scam product. ADNOON™ Special offers that do not exist. Took extra money from my Paypal account. (got the extra back from paypal). CAPTOMIZE was the company name that took the money from my account.
Using various names to hide who they are.
DO NOT USE.

April 18, 2025
Unprompted review
Rated 1 out of 5 stars

Big scam

Big scam. I wait for this product so long when I received it was only half jar of gel. Where is turmeric indegrings at list supoust to be yellow not purple looks like something for hair product. Don't support this company. Go to local small places so you can know what's on your hand. Support small businesses.

April 30, 2025
Unprompted review

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