Purchased a generator from Outbox, the website says "shipped next day" but the delivery from Hunter Express (their delivery partner) has taken 15 days since I purchased, with no sign of the delivery.... See more
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The end to end process from purchase to deliver was very fluid and transparent with Outbax via their online portal. Value for money product and can’t wait to start the new 3.5KW Gentrax Inverter Gasol... See more
Company replied
Super quick delivery with tracking was great. No surprises. Pricing was comparable to other online stores and way under local store prices. Very well packaged ensured that even with the rough treatmen... See more
Company replied
Spent a lot of time looking at the right generator for myself, and everytime i visited the OUTBAX site there was someone there to talk to me and help me out plus the online purchase set up made an e... See more
Company replied
Company details
Written by the company
We provide your camping and outdoor needs at consistently low prices, without compromising quality.
Contact info
Sydney, Australia
- 02 888 10 333
- support@outbax.com.au
- outbax.com.au
3.9
Great
419 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Outbax
Hi Paul! Thank you again for taking the time to share your experience with us. We're grateful for customers like you.
Good and honest service
The way you conducted the whole deal and the generator does more than I expected I am more than happy
January 4, 2023
Reply from Outbax
Thank you Thomas! We really appreciate you taking the time to share your feedback.
Great buying experience.
Well designed and informative website. It made the process of choosing and buying my generator easy and straightforward.
The product arrived quickly.
I’m very happy with my generator.
I doubt I’ll ever use it, but the offer of after sales support, in my opinion, is a sign of a solid company.
January 1, 2023
Reply from Outbax
Thanks so much for your review Chris!
Good communication and speedy postage.
December 22, 2022
Reply from Outbax
Thanks for taking the time to review Mark!
Geoff
Very good service. Quick delivery and good tracking. Staff available for after service information.
December 14, 2022
Reply from Outbax
Thanks for the review Geoffrey, we're happy to support you at any time :)
Reply from Outbax
Thank you for the wonderful review and for taking the time to share your feedback with Outbax.
Reply from Outbax
Thank you for the 5-stars, Villaruel! Hope to see you again soon!
Splash in shade round kids pool
Love the above ground covered kids pool. Great quality, fabulous service and fast delivery! Highly recommend
December 9, 2022
Reply from Outbax
Hi T.! Thank you again for taking the time to share your experience with us. We're grateful for customers like you.
Excellent customer service and support
This is the Second spa I have purchased from Outbax in the last few years . Had a few issues with the first one and was replaced without any issues . Was happy to buy a upgraded model through Outbax knowing the great support and customer service I received the first time around.
December 6, 2022
Reply from Outbax
Thank you Nick! We really appreciate you taking the time to share your feedback.
Got my purchase with no issues.
December 4, 2022
Reply from Outbax
Thanks so much for your review Paul!
The price was great for the unit I…
The price was great for the unit I purchased
The delivery and communication excellent
No just waiting to get the chance to use it
November 29, 2022
Reply from Outbax
Thanks for taking the time to review Gregg!
Fast and efficient
November 24, 2022
Reply from Outbax
Thanks for the review David, we're happy to support you at any time :)
Fast delivery
Fast delivery. But no option to enter the discount coupon. Then saw the 220AH Lithium for $100 less from Sunyee.
November 25, 2022
Reply from Outbax
Thank you for the wonderful review and for taking the time to share your feedback with Outbax.
enlightening deal and good satisfaction
great follow-up with advice on delivery and instruction on use through email.
November 24, 2022
Unprompted review
Reply from Outbax
Thank you for the 5-stars, Robert! Hope to see you again soon!
Bundle Package
Ordered a bundle package. Recieved the battery very speedily. Still waiting on the other Two items Obviously there is an issue with the freight company that they use. Customer service have been good to deal with.
November 17, 2022
Reply from Outbax
Thank you for your review, Jack. Apologies for the unexpected delay with your two pending items. The courier requests to please give them a few more days to complete the delivery. Rest assured that we are on top of the situation and constantly monitoring it to ensure your order will be completed. Cheers.
Reply from Outbax
Hi Alex! Thank you again for taking the time to share your experience with us. We're grateful for customers like you.
Reply from Outbax
Thank you Terry! We really appreciate you taking the time to share your feedback.
Quick free delivery
Cheap. Lightweight lithium battery to keep Engel cold when travelling
November 21, 2022
Unprompted review
Reply from Outbax
Thanks so much for your review KERRY!
Fantastic Service
Fantastic Service, excellent website and fast delivery of a quality product.
November 18, 2022
Reply from Outbax
Thanks for taking the time to review Andrew!
The way I was kept updated on the…
The way I was kept updated on the progress of my delivery
November 19, 2022
Reply from Outbax
Thank you for sharing your feedback with the Team, Linda. We always strive to provide excellent Customer Service experience to our valued customers. Stay Safe.
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