outdoor-garden.club Reviews 

98
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I don't like how client's money are deducted without any notice and the refunds are being delayed , Question is : am I still gonna get my refund or I should just move on ? Services provided aren't ac... See more

Rated 4 out of 5 stars

This is a great club to join if you really enjoy your garden and being outside. There are many different products to buy, from plants to gardening tools and even outdoor furniture and it is possible... See more

Rated 4 out of 5 stars

Thank you for taking the time to listen to my plight and not just reacting, by throwing policies at me. Companies tend to forget the value of customers, you have handled the matter with due diligence... See more

Rated 5 out of 5 stars

This merchant already declined the refund I requested due to some confusing ads, so I proceed with purchasing something within the amount I have in my account however all the things I have tried to pu... See more


Contact info

4.1

Great

TrustScore 4 out of 5

98 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(98)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Refund

Thank you escalating team for refunding me. I really appreciate it. I am a pensioner and do not always understand this social media . I do not have a income and that was my main reason for cancelling .

October 4, 2024
Unprompted review
Rated 1 out of 5 stars

I don't understand why you are taking…

I don't understand why you are taking money from my card! What scam is this? I had to freeze my card because of you!

September 10, 2024
Unprompted review
outdoor-garden.club logo

Reply from outdoor-garden.club

Dear Alexandra,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We could not locate your account.

Please make sure to provide us with your information to be able to find your account and solve your issue.

And feel free to reach out to our customer support team at support@outdoor-garden.club for further assistance.

Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 1 out of 5 stars

I was scammed through an ad where I was…

I was scammed through an ad where I was trying to purchase a meal only to find out I'm paying for something I do not know and there was no further communication afterwards. May I please have my money refunded please.

Regards,
Trudy

August 29, 2024
Unprompted review
outdoor-garden.club logo

Reply from outdoor-garden.club

Dear Trudy,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email, please make sure to check your inbox.

And feel free to reach out to our customer support team at support@outdoor-garden.club for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 5 out of 5 stars

Follow up

Thank you for following up on the issue and informing me about the progress.
Appreciate it very much!

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

good

company is grate,you take my money ,pleace return my money

July 19, 2024
Unprompted review
Rated 1 out of 5 stars

This is a scam/fraud

This is a scam/fraud. I’ve not purchased anything from this business and have 2 credit card transactions just like others have commented below.

July 1, 2024
Unprompted review
outdoor-garden.club logo

Reply from outdoor-garden.club

Dear Sarah,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email, please make sure to check your inbox.

And feel free to reach out to our customer support team at support@outdoor-garden.club for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 5 out of 5 stars

Good to Deal with

I phoned to say that my subscription had been mad in error and that given my circumstances the membership would be of no benefit whatsoever. After some minor questions the very polite and helpful lady on the phone asked me to hold on for a minute then came backbto say the membership was cancelled and I would be receiving a full refund
Based on this conversation I have no issues in fully recommending this company.

July 9, 2024
Unprompted review
Rated 1 out of 5 stars

Scammed - fake subscription

Signed me up for a subscription I never asked for. I was only paying delivery for a cup. And now they’ve taken €8 or £6.78.
Scammed.
Opened a dispute through my bank.
Beware. No email contact. Nothing to say I’d subscribed.

As an update. I put in a dispute with my bank and they’ve refunded now. It won’t change my rating as it shouldn’t be done in the first place. But glad I got my money back through my bank.

July 7, 2024
Unprompted review
outdoor-garden.club logo

Reply from outdoor-garden.club

Dear Matt,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email, please make sure to check your inbox.

And feel free to reach out to our customer support team at support@outdoor-garden.club for further assistance.

Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 3 out of 5 stars

Very deceptive

Apparently it's now going to be refunded. I look forward to getting my money back asap. deceptive. I understood that I was purchasing a folding bike not signing up to membership to a garden club. Very annoying 😑 😒

June 25, 2024
Unprompted review
outdoor-garden.club logo

Reply from outdoor-garden.club

Dear David ,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email please make sure to check your inbox.

And feel free to reach out to our customer support team at support@outdoor-garden.club for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 5 out of 5 stars

Carmen handled the issue

Carmen handled the issue. The concern is resolved really well. It may have taken quite some time to be resolved but I'm glad this has been addressed properly.

Thank you!

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

Happy with this PMT refund notification

This merchant already declined the refund I requested due to some confusing ads, so I proceed with purchasing something within the amount I have in my account however all the things I have tried to purchase were all out of stock until my subscription got expired and I got nothing then. I've decided to just move on because I could not do anythibg then. As of the moment, I actually received a message from RAJ one the the CSRs of this company notifying that the company will proceed in a PMT refund of the exact amount I paid. With that being said, I am truly happy with this initiative of a PMT refund with the amount not being used. I really hope for a successful refund transaction from this company.TIA

June 18, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look