I don't like how client's money are deducted without any notice and the refunds are being delayed , Question is : am I still gonna get my refund or I should just move on ? Services provided aren't ac... See more
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See what reviewers are saying
This is a great club to join if you really enjoy your garden and being outside. There are many different products to buy, from plants to gardening tools and even outdoor furniture and it is possible... See more
Thank you for taking the time to listen to my plight and not just reacting, by throwing policies at me. Companies tend to forget the value of customers, you have handled the matter with due diligence... See more
This merchant already declined the refund I requested due to some confusing ads, so I proceed with purchasing something within the amount I have in my account however all the things I have tried to pu... See more
4.1
Great
98 reviews
No recent history of asking for reviews
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Ethical Business Practices
Thank you for taking the time to listen to my plight and not just reacting, by throwing policies at me. Companies tend to forget the value of customers, you have handled the matter with due diligence and consideration. I am beyond pleased with the outcome.
June 13, 2024
Unprompted review
When I had a problem I contacted them…
When I had a problem I contacted them and they go back to me straight away, very helpful, couldn't have been more helpful tbh, wish all companies were like this one
June 12, 2024
Unprompted review
Good feedback ad service
June 6, 2024
Unprompted review
After a long time when I have given up…
After a long time when I have given up they contacted me back about my refund to make sure my inconvenience was resolved
June 5, 2024
Unprompted review
The service was very helpful the…excellent
The service was very helpful the corresponding to the my emails nd do all i wanted
May 22, 2024
Unprompted review
woke up to an email from them…
woke up to an email from them explaining the situation and offering assistance plus a refund, thank you so much for that
May 14, 2024
Unprompted review
very resolutive undersdanding and fast…
very resolutive undersdanding and fast response
May 5, 2024
Unprompted review
Those guys are just thieves
Those guys are just thieves
Never buy anything there
Update : after I posted this review , they ve been harassing me with emails , sms and phone calls to give my money back !
Yes but only if I change my review to a 4 or 5 star …. Isn’t that corruption ? Oh no , corruption is when they give you money to do something …. Not giving you back your own money they stole !
April 25, 2024
Unprompted review
Reply from outdoor-garden.club
Dear Mohammad,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email please make sure to check your inbox.
And feel free to reach out to our customer support team at support@outdoor-garden.club for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Escalating Commonsense
>escalation tean emailed me on Good Friday-public holiday. WOW Email was excellent open honest and a favourable outcome for all. Happy to see that at some level you recognised the merit and sense expressed throughout this process of my inquiry
March 28, 2024
Unprompted review
Great little online gardening club!
This is a great club to join if you really enjoy your garden and being outside. There are many different products to buy, from plants to gardening tools and even outdoor furniture and it is possible to choose your membership - from a Starter pack to VIP.
A great way to buy gardening products without the stress of going into garden centres.
March 28, 2024
Unprompted review
I'm satisfied
Raj from customer support called and I'm satisfied with their help such nice service
March 6, 2024
Unprompted review
Refund offered to me from outdoor-garden.club
I have received an email from outdoor-garden.club and they have offered me a refund. Great outcome - Thanks outdoor-garden.club
January 21, 2024
Unprompted review
absolute rip off
absolute rip off, my elderly father signed up to this without my knowledge and it cost him over £30 every two weeks. Nightmare to cancel - DO NOT USE
EDITED When they reply please send email address so we can provide a full refund this doesn’t count for previous subscriptions!!
August 15, 2022
Unprompted review
Reply from outdoor-garden.club
Dear nicky,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email please make sure to check your inbox.
And feel free to reach out to our customer support team at support@outdoor-garden.club for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
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