We purchased the two seat swing. Construction went fine with provided directions. An electric driver is a must, to simplify and speed up the assembly. Had 6, all ages, say the seats are comfortable,... See more
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While I have not received our order yet the experience has been great thus far. After placing my order online I was contacted by Holly. She just wanted to be sure that I ordered the correct cus... See more
I needed help with a custom sized gable end vent, and the amazing people at Outdoor Furniture Plus helped put it all together for me and it worked out fantastic! Thank you, Larry Jensen-Jensen constr... See more
After several days looking for help to replace 2 sling back patio chairs, we were not able to find help replacing the fabric for new slings. Outdoor Furniture Plus came to the rescue! Not only will... See more
Company details
Contact info
Knoxville, TN, United States
- 877-595-8543
- help@OutdoorFurniturePlus.com
- outdoorfurnitureplus.com
4.6
Excellent
358 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent product and Company
My new swing arrived quickly, and was packaged extremely well. The only issue I had putting it together was when I did not follow the directions. My bad! Customer Service is great. I would absolutely recommend this company and the swing.
July 4, 2023
John was extremely helpful and…
John was extremely helpful and responsive to our needs. Customer service at Outdoor Furniture Plus is excellent.
June 5, 2023
Awesome customer service
Awesome customer service! Got wrong order shipped and they made it right and went the extra mile to please the customer. Highly recommend. Excellent outdoor furniture in Berlin Gardens.
June 7, 2023
Quality table and chairs
Furniture was as advertised. Very sturdy and comfortable. Packaged very well. Took myself (63 y.o. Woman) and a friend about 3 hours to put together the table and four chairs. Everything fit together well, just needed an extra pair of hands! Looking forward to many years of use!
April 18, 2023
While our cedar potting bench is nice…
While our cedar potting bench is nice and sturdy, there are a couple of pieces that are splintered so clearly quality control was not 100%. We arranged these so that they do not show but it was disappointing considered the price.
May 1, 2023
Reply from Outdoor Furniture Plus
Hi Karen. Did you reach out to let us know that there was a problem? I can't seem to find anything from you. If we need to take care of some wood that is not as it should be, please let us know at help@outdoorfurnitureplus.com and we will absolutely take care of you!
Holly
Great customer service
I placed my order with Holly on the phone. She was professional and made sure I ordered the right slings for my chairs. It was a pleasure speaking with her. Holly is a great representative for your company.
May 9, 2023
John was very helpful with my purchase
John was very helpful with my purchase. Can't wait to get my cushions.
May 1, 2023
John patiently verified the order and…
John patiently verified the order and ultimately guided me to a better color selection.
May 1, 2023
The planter box is well made
The planter box is well made, but your use of spray foam as a packing method is appalling. Wasteful and a hassle to dispose of.
April 12, 2023
Reply from Outdoor Furniture Plus
Hi Bonnie.
Thank you for your comment. These planters as well as about a dozen other items we represent are made by a shop in ID that ships them already completed with no assembly or very little assembly needed on your part.
Over the years they have sustained an extreme amount of damage due to the lack of care by the carriers. So that our customer's could receive items in the condition they expect, the hard decision was made to package and ship this way. This was after exhausting a number of other packaging strategies.
We are so sorry for the inconvenience in getting into the box but do hope that you enjoy your planters for many years.
Holly
No discounts on accessories when yo…
No discounts on accessories when yo make a major purchase. could not find a discount code.
April 14, 2023
Reply from Outdoor Furniture Plus
Hi Doug. Yes, I'm so sorry for that. We really aren't an accessory company and don't mark our products up enough to give out discount codes. Companies who frequently offer discount codes, mark the product up to cover their costs. If you have questions about your Berlin Gardens order or we can help you at all, please feel free to reach out to us direct by email or phone at help@outdoorfurnitureplus.com or 877-595-8543. We man the phones with trained staff from 8 to 4:30 M-F and would be happy to help you.
So far so good
So far so good. Only ordered at this point. But very knowledgeable agent.
April 4, 2023
Great customer service
Customer service was helpful on some questions that i had. Website is easy to navigate.
March 28, 2023
Easy to order
Easy to order. I had questions and customer service was great to answer all of them
March 21, 2023
Ordered teak patio set
Ordered teak patio set, received two days later! Two screws missing but emailed and same day have tracking number for replacements. So far, so Great.
March 15, 2023
Well built beautiful gate
The gate I ordered arrived in record time. It was packed well for transport. Love my new cedar gate. I can’t wait till spring comes so I can hang it in my garden.
February 27, 2023
The communication was great
The communication was great.
There was really no wait time in getting my order.
February 17, 2023
John and Holly are great
John and Holly are great. Very efficient . They took care of me right away.
February 2, 2023
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