We purchased the two seat swing. Construction went fine with provided directions. An electric driver is a must, to simplify and speed up the assembly. Had 6, all ages, say the seats are comfortable,... See more
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I had a small order for some furniture touch-up paint. John reached out to me and left a message to make sure I understood the 2-step process required, which I was unaware of. I spoke with Holly the n... See more
Sales rep reached out to ask if I had any questions about what I had put in my cart. I did! They take PayPal, which means I don’t need to risk entering my card numbers on an unfamiliar website. I wo... See more
Company replied
While I have not received our order yet the experience has been great thus far. After placing my order online I was contacted by Holly. She just wanted to be sure that I ordered the correct cus... See more
Company details
Contact info
Knoxville, TN, United States
- 877-595-8543
- help@OutdoorFurniturePlus.com
- outdoorfurnitureplus.com
4.8
Excellent
351 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Overall experience was not bad
Overall experience was not bad. Received an email from their CS team about my order and they followed up quickly.
February 1, 2022
Very professional experience
January 22, 2022
Easy to navigate site
Easy to navigate site; found what I was looking for and explanations were easy to find and understand.
January 21, 2022
Fast Shipping
We ordered a free standing frame for our porch swing. Although it hasn't arrived yet, it shipped much sooner than expected. So far so good!
January 11, 2022
Very easy online ordering
Very easy online ordering. Quality products and excellent price plus free shipping. Cannot wait to receive order.
January 7, 2022
I had trouble ordering online
I had trouble ordering online, as my credit card was not being approved. I called customer service and spoke with a delightful woman (cannot recall her name). She helped to resolve the issue quickly and efficiently!
January 5, 2022
Both Holly and John have been great…
Both Holly and John have been great answering all our questions. Looking forward to receiving our outdoor patio furniture.
January 3, 2022
Ya'll have an incredible outdoor…
Ya'll have an incredible outdoor selection. Absolutely wonderful.
December 30, 2021
I had many options
There were many places to order my furniture from and all the prices were the same. I decided to call all of the places I had it narrowed down to and see who would answer their phone and be patient, courteous and show that they really wanted my business. This was where I was the most pleased after I got off of the phone.
December 14, 2021
Reply from Outdoor Furniture Plus
Hi Marcus.
So glad that we were able to help. You will love your Berlin Gardens. It is the best Poly furniture to own!
Merry Christmas.
Holly
Good web site
Good web site. Easy to use and understand. Now let's see it we receive it B4 Xmas!
December 14, 2021
Reply from Outdoor Furniture Plus
Hi Clay.
Thank you again for your order. I wanted to touch base with you in regards to your comment. We indicate on our site that it takes 2/3 weeks to ship this item and since you are having it finished, it will take at least 2 weeks to get it finished for you and ready to ship. Seeing that Christmas is 10 days away and the fact that it will have to ship across the country, I'm pretty positive that you will not receive your bench before Christmas. If this is a problem or you have questions, please reach out to us direct through our website as we are happy to help!
Merry Christmas.
Holly
I didn't want to log in etc
I didn't want to log in etc. and made a call to the number provided.
The gal explained to just go to checkout. She was right.
The cost of shipping was very high, but with things the way they are right now it's understandable.
December 13, 2021
Reply from Outdoor Furniture Plus
Hi Judy. I'm glad that I was able to help. Please let us know if we can help again.
Holly
Delivery was fast not sure of the…
Delivery was fast not sure of the quality of the merchandise as it is a Christmas present and have not opened it hope is as good as the service
December 12, 2021
Reply from Outdoor Furniture Plus
Patricia. Thank you for your comment. Our log furniture is highly popular and people are very pleased with the quality so you shouldn't have an issue at all! But if for some weird reason you do, we are always here to help.
Mary
These chairs are well made and VERY…
These chairs are well made and VERY comfortable. A perfect addition to our back porch.
December 6, 2021
Reply from Outdoor Furniture Plus
Hi Cami. We know you will get lots of use out of your Berlin Gardens chairs. They are the highest quality Poly chairs being made!!!
Holly
Our table arrived a few days ago
Our table arrived a few days ago, and it's beautiful. Very sturdy, very attractive. A perfect fit for our new patio.
December 4, 2021
Reply from Outdoor Furniture Plus
Hi Mary. Thank you for your patience. Woodard is a top notch wrought iron manufacturer and I know you will enjoy your table for many years.
John
Great service
Great, timely feedback. I have ordered outdoor furniture from them twice and been very happy with their service.
November 9, 2021
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