I recently ordered a kanken backpack. It was on sale, authentic and shipped really fast.They are an authorized seller for kanken. I recommend :)
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The shoes I ordered did not include the original box and the tags were already removed. Also there was no packing slip in the box. I tried calling customer service several times and ended up leaving a... See more
Company replied
Should've read Trustpilot before buying. Almost everything is fine except for the returns. They have no standardized shipping/refund process- you have to ship it at your expense from a carrier of your... See more
Company replied
This store is a complete scam. I placed an order online and never received it. Their customer service is a complete joke. I should have looked at the reviews before making a purchase. If you are consi... See more
Company details
Information provided by various external sources
OutlandUSA.com is where you go when you need the best gear at the best price. We are an outdoor specialty store who carries the top brands and offers exceptional customer service.
Contact info
United States
- outlandusa.com
2.7
Poor
24 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
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Great customer service
Great customer service. I bought a woolrich shirt for a gift that didn't quite fit, and they were extremely friendly and helpful durning the entire exchange process.
January 2, 2018
Unprompted review
Terrible
I ordered, well in advance for my 7 year old son. Many excuses, at the end of the day no product. I would skip this company as they are unorganized and more so leave children unfulfilled.
December 27, 2016
Unprompted review
Avoid this company
Non-existent customer service.
I received the wrong size hat and attempted to get a replacement.
They refused to even respond to my emails.
I finally had to dispute the charges with PayPal and only received a partial refund.
Avoid these people at all costs.
April 7, 2011
Unprompted review
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