Order hugo boss watch, came in 2days, very satisfied watch even has serial number on it had no issues at all, for second year now it is still working perfectly
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From a customer service perspective, I was very happy. I was kept informed via email when my goods would be dispatched, tracking numbers provided and goods arriving 1 week after order being placed.... See more
Company replied
I ordered yesterday and paid but still didnt recieve any email for my purchase id like to return the purches and want my money back , no excuses !!! You can check my email and return them as fast as p... See more
Company replied
I thought I received Sauvage Elixer, but only the 60 ml bottle is original. The smell is totally different from what I am used to, when I use Sauvage elixer and the smelt disappears from my skin very... See more
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Company details
Written by the company
✓9.0 gebaseerd op 3000 beoordelingen Ouletuur vraagt zijn klanten een beoordeling te plaatsen op WebwinkelKeur. - Oude negatieve reviews op TrustPilot zijn niet actueel. 95% ervan zijn namelijk opgelost, maar nooit aangepast. Op Trustpilot vindt u in het verleden vooral negatieve review. Dit komt doordat een tevreden klant hier niet terecht zal komen om zijn ervaring te delen. Een ontevreden klant is gemotiveerd om via verschillende kanalen, waaronder Trustpilot een slechte beoordeling te schrijven. - Bekijk WebwinkelKeur voor de actuele beoordelingen van Outletuur
Contact info
Netherlands
- info@outletuur.nl
- outletuur.nl
2.6
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Still haven't received my watch the…
Still haven't received my watch the birthday guy is upset for not getting his gift on emails I don't get any response and when i ask for my money back i dont get it they said my watch wasn't in the stock when I ordered it but I would never order something that is not in the stock so right now im really upset that people scam other like this got my money back at the end ofcorse but i fo not recomend to anyone to order something there because they will end up saying that it wasn't in the stock even tho the one I ordered was in the stock i bought it and after 3 days it was out off stock and i had to wait for something that I already payed for that was at the start in the stock people do not waist your time and energy on this company its not worth it at the end the gift for the birthday boy was ruined
August 9, 2022
Unprompted review
Reply from Outletuur
Thank you for your feedback and we apologise for the delay in waiting for your order than originally planned and indicated. We understand that it is not what you expected and especially if it is intended as a gift of course.
On our website it is indicated what the delivery time is if a watch is not in stock, this concerns a backed order. Is a watch in stock? This is also indicated on the product page, we can ship your order the next working day.
Perhaps this is where the confusion arises.
We have asked you for more information so that we can look up your order and check the status so that we can offer you a suitable solution or cancel it.
We absolutely do not never deprive our customers of the right to cancel a placed order. You can email us to info@outletuur.nl so that we can make it right for you if your issue has not yet been resolved to your liking.
Fraud site indeed
Fraud site indeed. Waiting for a replacement since April, not even an aswer. Do not come near it!!!
July 20, 2022
Unprompted review
Reply from Outletuur
Bedankt voor uw feedback en wat vervelend dat u zich niet gehoord voelt.
We hebben uw bestelling erbij gezocht om na te gaan wat er aan de hand is zodat we kunnen bekijken hoe we u verder kunnen helpen.
U heeft een bestelling retour gestuurd welke niet onder de retour voorwaarden is ontvangen, als tegemoetkoming hebben onze collega's u een drietal voorstellen gegeven. U heeft gekozen voor de fikse waardebon waarmee u een nieuwe bestelling heeft geplaatst en tevens heeft geannuleerd. U wenste het betaalde bedrag + het bedrag van de waardebon retour, dat is helaas niet mogelijk daar dit een kortingsbon is. Het daadwerkelijk betaalde bedrag heeft u natuurlijk wel terug ontvangen. Om u tegemoet te komen heeft u opnieuw de waardebon van ons gekregen waarmee u een bestelling kunt plaatsen die wel naar wens is. We hopen dat u begrip heeft voor de compensaties die u aangeboden zijn voor het retour dat niet onder de voorwaarden is terug gekomen. We doen ons uiterst best om onze klanten altijd tevreden te stellen, helaas lukt het niet altijd om er toch samen tevreden uit te komen.
Reply from Outletuur
Bedankt voor uw feedback. We begrijpen dat waterschade erg vervelend is.
Wij verzorgen reparaties en gratis onderdelen voor onze klanten. Wij willen natuurlijk dat onze klanten zo lang mogelijk genieten van onze horloges. Helaas zijn er enkele gevallen welke niet onder de garantie vallen. De garantie voorwaarden vindt u op onze website. Onze excuses hiervoor.
This is absolutely a Fraud site
This is absolutely a Fraud site, the good experience are all they bought.
I brought one watch on 19 of June. it was told that will arrive in 14 days. But the 27 of June I received another email, said they need 8 days more. And 4 of July, they said I need wait more days, but they don’t know how long should I wait more.
They can always give you a reason to not sent you the watch. Don’t trust and don’t buy.
A real fraud site!!!!!
July 14, 2022
There is no way they will answer what…
There is no way they will answer what you ask, On the web there is no contact telephone number, and the emails are answered when they feel like it, they contradict each other and it has been 12 days since I paid for a watch and they did not know When I'll have the watch, they just send you meaningless emails
July 8, 2022
Reply from Outletuur
Dear Askanas,
Because of the many different emails we received from you there was a little misunderstanding. Your watch was not on stock which was indicated on the website. We also sent it per email where we give notice of the delivery time.
Although your order was still in process within the given delivery time we canceled your order upon your request.
I don't have my watch nor my money
I don't have my watch nor my money. I don't have any answers. They only say that they will send my payment documents to sales department, but I don't have my watch until now. It has been 2 weeks long.
June 6, 2022
Reply from Outletuur
Beste Enya,
Uw bestelling is in ons systeem niet helemaal soepel verlopen waarvoor onze oprechte excuses. U heeft uw horloge daarom niet binnen de verwachte levertijd ontvangen. We vinden het erg jammer dat wij u niet de service hebben kunnen geven die u van ons had mogen verwachten. Excuses hiervoor!
No watch yet alternatif 2 weeks
Stilleri didnt recieved mine order, felsefe lise a scam. Didnt Got the producht after 2 weeks nothing. But paod 140 euro. Be carefull guys. I dont trust them yet.
May 29, 2022
Unprompted review
Reply from Outletuur
Dear Busra,
Thank you for your review. Your order was not on stock, therefor a specific delivery time is indicated on the website. Unfortunately, we experienced a slight delay with your order, but you have now received it. We will compensate you for this! Thank you for your patience.
What in the world is happening you…
What in the world is happening you people stated that you had my hugo boss watch in store and that was 15 days ago and I haven't received anything yet are you for real this was a gift for my friends birthday what a disappointment!!!! I can't contact you since you don't reply my emails worst experience ...EVER ORDER NUMBER (341478)
May 23, 2022
Unprompted review
Reply from Outletuur
Dear Elle,
Thank you for your review and how unfortunate to hear that you don't have the experience with us like you could have expect from us. We are certainly don't want you to worry!
We see that you are in contact with our customer service, several times. We don't quite understand how you experience that you don't have contact with us..
Your watch was not on stock, and a delivery time was given to you. The 15 days are 15 business days, which our customer service also stated in the email to you. You should receive your order soon as indicated by our customer service.
Great buy with a bit if concern ;)
After placing the order, I was a bit worried as the order confimration mail from OutletUur was classified as spam by Gmail. This worried me , but the very next day, I got a confirmation that the product is being delivered by PostNL. The product is really good an no flaw or scratch and is well packed. Also the arm band which was given for free was a surprise.
I would have given a 5star if the email notification is not catogorised as spam as it leads to many suspicion. Otherwise, a great purchase and competitevely priced.
May 16, 2022
Reply from Outletuur
Dear Dijeesh,
Thank you for your review! Glad to hear that you are satisfied!
We understand that emails received in a spambox can lead to suspicion. Unfortunately this sometimes happens which could have many reasons. For example it can be read by the email server as 'promotion emails'. Thank you for letting us know!
Bestelproces en levering top
April 3, 2022
Reply from Outletuur
Hartelijk dank voor uw tijd om een review achter te laten. Veel draagplezier!
FAKE FAKE FAKE!!!
FAKE FAKE FAKE!!!!
THIS SITE ITS TO GOOD TO BE TRUE. YES THEY SELL WATCHES BUT THEY ARE -> FAKE <- BIG TIME. And i am even afraid to sent it back, as i just readed the others comments that they dont even sent your money back.
Safe your money and dont order from there.
March 10, 2022
Unprompted review
Reply from Outletuur
Dear Anonymousz,
Thank you for your review. We asked for more information to help you further and find out what the problem is. Unfortunately we didn't received a response. If you wish to return your order, please send us an e-mail to info@outletuur.nl. Our customer service is happy to help you and send you the instructions. Return instructions are also available on our website.
Kind regards,
Very good quality and best price.
March 6, 2022
Unprompted review
Reply from Outletuur
Thank you for your review!
1 star deducted for late reply on email.
February 8, 2022
Unprompted review
Reply from Outletuur
Dear Hemanta,
Thank you for your review! We will take it into account.
I did order a watch and once they…
I did order a watch and once they deducted the mony from my account they sent my an email in which they appologieze for the delay they expect in delevery because the watch i ordered is no more long avaliable. Loool why you put me in such trap while the product you announced for wasnt in your hands.
One day later, i have received my watch. Thus make me to ammend my review and gain them at least 4 stars.
February 6, 2022
Unprompted review
Reply from Outletuur
Dear Bilal,
Thank you for your review. We see indeed that the watch was on stock. Our apologies for the update that it wasn't on stock which was not correct. Thankfully you received your order within the given delivery date. Enjoy!
satisfied
I have seen reviews after I ordered from this side and I expected the worse, but everything is fine! Yes, delivery took more time, but communication with customer service was great and watches are super amazing! In the end I'm satisfied. Thanks!
January 10, 2022
Unprompted review
Reply from Outletuur
Thank you for your review Lenka! We are doing our best to be at service as soon as possible. Enjoy your watch! :)
I placed an order from Outletuur on…
I placed an order from Outletuur on September 7th but it is January 3rd and even now the package has not arrived only a compensation of 15 € as the order will be delayed
January 3, 2022
Unprompted review
Reply from Outletuur
Dear Madalina,
Thank you for your message. How unfortunate!
Your ordered model is still not available for delivery, we will cancel the order as requested. Our sincere apologies.
Great experience buying AR2448 wristwatch
Great experience with the first purchase at Outeletuur of an Armani AR2448 wristwatch (which is a great product!). Even at a busy Xmas period, they did there best to deliver before promised time! all arrived nicelly packed - including some extras and an original bag. Really well done. thank you!
January 1, 2022
Reply from Outletuur
Thank you Tanja! We appreciate the time you took to write us a review. We are trying our utmost best. Glad to hear that you are happy with your purchase!
I order at 5 od December and still…
I order at 5 of December and still nothing. I write you a mail but still no reply....Can you update me? Because like i see this watch am not shure that i will receive ever at all !!!!!
December 30, 2021
Unprompted review
Reply from Outletuur
Dear Jovan,
Thank you for your review. Unfortunately your order experienced some delay and we can understand that this is not what you could have expected from us. Please send us an email to info@outletuur.nl so our customer service can inform you about your shipment and provide you a compensation. Our apologies for the delay!
good work perfect
November 5, 2021
Reply from Outletuur
Dear Faris,
We are pleased to hear that you are satisfied! Thank you for taking the time to write us a review.
I have ordered for the birthday of my
I have ordered for the birthday of my boyfriend (12/09) but iam still waiting for the watch. When I send an email every 2 weeks they say « we are expecting to receive the watch within 1.5 weeks » 😂😂 big lol we are 1st november i think I will never receive the watch. It was the first time and probably the last.
November 1, 2021
Unprompted review
Reply from Outletuur
Dear Sevil,
Thank you for your review. Unfortunately your ordered watch is experiencing some delay which we deeply regret. We hope that the compensations makes it up a little.. Would you like to change to a model which is on stock or cancel, you can always sent us an email to info@outletuur.nl . Our Customer Service is happy to assist you in that.
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