Order reverted to standard shipping. One quick phonecall to explain things and was promised that my order would be with me following day. Super friendly staff that seemed more than happy to answe... See more
Company replied
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See what reviewers are saying
I bought a grade A refurbished Samsung Q995C soundbar from the outlet store. I was a bit sceptical and paid via paypal to be cautious. To my surprise to product was delivered quickly (I paid for next... See more
Company replied
Have ordered Lenovo legion 24-10 and arrived completely broken, the matrix in a monitor is completely broken, not recommended. And I would like to refund my money.
Bought a TV and soundbar much cheaper than anywhere else, delivery was quick and condition was good as new. One of the buttons on the remote didn't work but they sent another out the following week, n... See more
Company replied
Company details
Written by the company
Digiland LTD, The Outlet Store is your new home of VALUE. We are the home of Cheap Samsung, LG, Panasonic, Toshiba, Sharp, Luxor TVs, Cheap Samsung Smartphones, Cheap Samsung Laptops, Cheap Samsung Tablets, Cheap Samsung Smart Watches, Cheap Samsung Appliances, Cheap Gadgets and even Cheap Children's Toys! We are the #1 online department store at that sells Big Brands at Cheap Outlet Prices. We're excited and proud to be one of the largest online retailers of end-of-line, surplus, ex-display, and customer returned products with over 18 years’ experience in the returns and refurbished industry. We source all of our Samsung products directly from the manufacturer which guarantees the quality whilst driving down the price which is passed on to our customers. We also purchase graded stock from large high street chains and retail groups which ensures we can source a varied and diverse range of products and brands to give you more options and well as value. As explained above we ensure our stock is fully listed with graded quality products. At Digiland, you can buy the same types of products as you would find on the high street at incredibly low prices, allowing you to enjoy all of your favourite TVs, Smartphones, Appliances, Gadgets, Soundbars and more.
Contact info
Digiland House, Stafford Park 12 , TF3 3BJ, Telford, United Kingdom
- 01952 238790
- outlet@digigroup.co.uk
- outletweb.co.uk
4.3
Excellent
163 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Outstanding Servicey
Easy to order and buy online
Cheapest by far when comparing other sellers
Kept informed about delivery which arrived 4 days later
April 13, 2023
Reply from Digiland Ltd, The Outlet Store
Thank you for taking the time to leave us such a glowing review. We are thrilled to hear that you found our online ordering process easy and convenient, and that our prices were the cheapest compared to other sellers you looked at.
We understand that purchasing products online can be a bit nerve-wracking, which is why we make it our top priority to keep our customers informed every step of the way. We are happy to hear that you found our delivery updates helpful and that your order arrived on time.
At The Outlet Store, we take pride in providing our customers with a seamless and stress-free shopping experience. Your positive feedback motivates us to keep delivering high-quality products and excellent service.
Thank you for choosing us, and we hope to have the opportunity to serve you again soon.
Best regards,
Great price, even better delivery
a well-priced item which was delivered a lot earlier than mentioned on their site.
March 26, 2023
Reply from Digiland Ltd, The Outlet Store
Thank you for taking the time to write such a positive review. We are delighted to hear that you were satisfied with your purchase and that you received it much earlier than expected.
At The Outlet Store, we take pride in providing our customers with high-quality products at affordable prices. We also understand that timely delivery is essential for our customers, which is why we strive to exceed our delivery estimates whenever possible.
Your feedback is greatly appreciated and will motivate us to continue providing excellent service to all of our customers. Thank you for choosing The Outlet Store, and we hope to serve you again in the future.
Best regards
Arrived On time and the the exact item…
Arrived On time and the the exact item as described on the website.
Good experience and I'm thinking to use them again
Cheers
March 26, 2023
Reply from Digiland Ltd, The Outlet Store
Thank you for taking the time to leave such a positive review. We are thrilled to hear that you had a good experience with us and that your order arrived on time and as described on our website.
At The Outlet Store, we are committed to providing our customers with high-quality products and excellent service, so we are delighted to hear that we met your expectations. We take pride in making the online shopping experience as seamless and stress-free as possible, and we are glad to hear that you had a positive experience with us.
Your satisfaction is our top priority, and we look forward to serving you again in the future. If you have any questions or concerns, please don't hesitate to contact us. Thank you for choosing The Outlet Store, and we appreciate your business.
Best regards,
Reply from Digiland Ltd, The Outlet Store
Thank you for taking the time to leave us such a positive review. We are thrilled to hear that you were satisfied with the price, quality, and delivery of your order.
At The Outlet Store, we strive to provide our customers with the best products and service possible. We take pride in offering high-quality products at affordable prices and ensuring that they are delivered in a timely manner.
Your satisfaction is our top priority, and we are delighted to hear that we have met your expectations. We appreciate your business and look forward to serving you again in the future.
Thank you for choosing The Outlet Store. If you have any further questions or concerns, please do not hesitate to contact us.
Best regards,
To begin with I was a little bit…
To begin with I was a little bit dubious about purchasing from this site as I had never hear from them, but how wrong was I. the service and prices are fantastic and the product is exactly as described. I will definitely be using these guys again for future purchases
March 14, 2023
Reply from Digiland Ltd, The Outlet Store
Thank you for taking the time to leave such a wonderful review. We understand that it can be nerve-wracking to purchase from a new website, and we are thrilled to hear that we were able to exceed your expectations.
At The Outlet Store, we take pride in providing our customers with high-quality products and exceptional service. We are delighted to hear that our prices and service met your needs and that you found the product to be exactly as described.
We appreciate your business and look forward to serving you again in the future. If you have any questions or concerns, please do not hesitate to contact us. We will be more than happy to assist you.
Thank you again for choosing The Outlet Store, and we hope to see you soon.
Best regards,
One happy customer!
Very happy with the phone as I managed to transfer stuff from my old Samsung phone without any drama I got with you as well a few years back when your Kingston store very much missed helped me.
March 13, 2023
Reply from Digiland Ltd, The Outlet Store
Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you are very happy with your new phone and that the process of transferring your data from your old Samsung phone went smoothly.
We take customer service seriously, and we are always striving to improve our processes and provide the best possible experience for our customers.
We appreciate your continued loyalty to our brand and look forward to serving you again in the future.
Great customer service and brilliant…
Great customer service and brilliant prices on items. However i did pay for next day delivery and due to staffing issues it was delayed. However when i raised the issue they did refund the difference.
March 20, 2023
Reply from Digiland Ltd, The Outlet Store
Dear valued customer,
Thank you for taking the time to share your experience with us. We are delighted to hear that you were pleased with our customer service and the affordable prices we offer.
We apologize for the delay in delivering your order on the promised next day delivery due to some unforeseen staffing issues. We understand the inconvenience this caused you and we are glad to hear that our team was able to assist you by refunding the difference.
We appreciate your feedback and are constantly working towards improving our services to ensure that our customers receive the best possible experience when shopping with us. We hope to have the opportunity to serve you again in the future.
Best regards,
Says it was in stock on the morning I…
Says it was in stock on the morning I paid, but didn't actually get the TV for 2 days!
March 16, 2023
Reply from Digiland Ltd, The Outlet Store
We would like to express our sincerest apologies for the delay in delivering your item. As we had mentioned during our phone conversation, the recent bad weather conditions, specifically heavy snowfall, caused a significant delay in the delivery of our goods.
However, we understand that your time is valuable, and we regret any inconvenience caused by the delay.
We have taken immediate action to address the issue and prevent similar delays from happening in the future. Specifically, we have revised our stock booking process to ensure that we can anticipate and mitigate any possible disruptions caused by external factors like weather conditions.
We value our customers' satisfaction, and we are committed to providing the highest level of service. We regret that we fell short of our own standards in this instance, and we appreciate your understanding and patience as we worked to resolve the issue.
Once again, please accept our sincere apologies for any inconvenience caused by the delay. We hope to have the opportunity to serve you again in the future.
I received a faulty monitor (which…
I received a faulty monitor (which happens). This was replaced without quibble and the replacement monitor is perfect.
March 17, 2023
Reply from Digiland Ltd, The Outlet Store
Thank you for taking the time to leave us a positive review, and we are happy to hear that we were able to quickly resolve the issue with your monitor.
We understand that sometimes products may arrive with defects or faults, and we apologize for any inconvenience this may have caused. We are committed to providing our customers with quality products and services, and we are pleased that we were able to replace your monitor without any hassle or complications.
We are also glad to hear that the replacement monitor is working perfectly, and we hope that it meets your expectations and provides you with a great user experience.
At the outlet store, we take pride in our commitment to customer satisfaction, and we are always happy to help in any way we can. If you have any further questions or concerns, please do not hesitate to reach out to us.
Thank you again for choosing our store, and we hope to have the opportunity to serve you again in the future.
Best regards,
Reply from Digiland Ltd, The Outlet Store
Thank you for taking the time to leave us a 5-star review. We are delighted to hear that you are happy with your purchase, and that it arrived on time and is working perfectly.
At the outlet store, we are dedicated to providing our customers with high-quality products at the most affordable prices, and we are thrilled to hear that you were able to purchase your item at such a great discount.
We are also glad to hear that your item is functioning as expected, and we hope that it continues to meet your needs and expectations.
If you have any questions or concerns about your purchase, please do not hesitate to reach out to us. Our customer service team is always happy to help, and we are committed to ensuring that our customers are completely satisfied with their shopping experience.
Thank you again for choosing the outlet store, and we look forward to serving you again in the future.
Best regards,
Ordered some headphones at A Grade…
Ordered some headphones at A Grade quality, by far the cheapest around for this model. They arrived after just 2 days even though delivery was estimated at a week, packed well and in perfect condition (new as far as I can tell). Will happily order from them again!
March 9, 2023
Unprompted review
Reply from Digiland Ltd, The Outlet Store
Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you are happy with your recent purchase of A Grade quality headphones from our store.
We pride ourselves on offering our customers high-quality products at the most competitive prices, and we are delighted to hear that you found our prices to be the most affordable for the model you were interested in. We are also pleased to hear that you received your headphones promptly and in excellent condition, and that our packing methods were effective in ensuring their safe arrival.
Your satisfaction is our top priority, and we are grateful for your trust in our products and services. We strive to provide the best customer experience possible, and we are thrilled to have met your expectations.
We would be honored to have the opportunity to serve you again in the future, and we invite you to explore our website for other great deals and quality products that you may be interested in.
Thank you once again for your kind words and for choosing our store for your headphone purchase. We appreciate your business and look forward to serving you again soon.
Best regards,
Item not delivered
I purchased some earphones on the 6th of February with next day delivery and they still haven’t arrived (20/02/2023). I emailed nearly two weeks ago as to their whereabouts but have still not received a response.
February 20, 2023
Reply from Digiland Ltd, The Outlet Store
We apologize for any inconvenience you may have experienced with your recent purchase of earphones from our store. We understand how frustrating it can be when an item is lost in transit, and we sincerely apologize for the delay in resolving this issue.
We take all customer concerns very seriously and we are disappointed to hear that you have not received a response to your email inquiry. Our team strives to provide prompt and professional customer service, and we are investigating why your message went unanswered. We want to assure you that we will take the necessary steps to ensure that this does not happen again in the future.
We value your business and appreciate your patience during this process. If you have any further concerns or questions, please do not hesitate to reach out to us. We are committed to ensuring that our customers are completely satisfied with their shopping experience at our store.
Thank you for bringing this issue to our attention, and we hope to have the opportunity to make things right for you.
Best regards,
Reply from Digiland Ltd, The Outlet Store
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear that you are satisfied with your purchase, and that you found the item to be as described and delivered quickly.
At The Outlet Store, we strive to provide our customers with quality products at the most affordable prices, and we are glad to hear that you found our price to be great.
We also take pride in our commitment to timely delivery, and we are pleased to hear that your item arrived promptly and met your expectations.
We value your business and appreciate your positive feedback. If you have any further questions or concerns, please do not hesitate to reach out to us. Our customer service team is always ready to assist, and we are dedicated to ensuring that our customers are completely satisfied with their shopping experience.
Thank you again for choosing The Outlet Store, and we hope to have the opportunity to serve you again in the future.
Best regards,
Highly recomendable online retail
Really good attention to detauls. I bought a 55" 4K monitor for half the price. The monitor was spotless, completely new!
February 6, 2023
Reply from Digiland Ltd, The Outlet Store
Thank you for taking the time to leave us a 5-star review. We are delighted to hear that you are happy with your purchase and had a great experience shopping with us.
At The Outlet Store, we pride ourselves on providing our customers with high-quality products at unbeatable prices, and we are thrilled to hear that you were able to purchase a 55" 4K monitor at such a great price.
We understand the importance of attention to detail, and we are glad to hear that you found our service to be attentive and professional. We also take pride in our commitment to quality control, and we are happy to hear that your monitor arrived in excellent condition and was completely new.
We value your business and appreciate your recommendation of our online retail store. If you have any further questions or concerns, please do not hesitate to reach out to us. Our customer service team is always ready to assist, and we are dedicated to ensuring that our customers are completely satisfied with their shopping experience.
Thank you again for choosing The Outlet Store, and we look forward to serving you again in the future.
Best regards,
Ripped Off!
I ordered, and pre-paid for, an Illuminated Nativity Set from The Outlet Store. I received in the mail a small box of sox. That's right... a SMALL BOX of SOX! Six sox, to be exact. $28 for sox! I'll NOT recommend The Outlet Store to anyone for anything... EVER!!!!!
February 9, 2023
Unprompted review
Reply from Digiland Ltd, The Outlet Store
We are sorry to hear about your negative experience with the company you ordered the Illuminated Nativity Set from. However, we would like to clarify that you have left this review on the wrong company's website. We are Digiland The Outlet Store, and we do not sell illuminated nativity sets or any other similar products.
We understand how frustrating it can be to receive the wrong item or be ripped off by another company, and we sympathize with your situation. However, we kindly ask that you post your review on the appropriate company's website to ensure that your feedback reaches the intended recipient.
We hope that your issue can be resolved in a satisfactory manner, and we wish you all the best in your future endeavours.
Sincerely,
I'm very happy with the new television
I'm very happy with the new television. Arrived in few days. It works perfectly. Andrea
February 3, 2023
Reply from Digiland Ltd, The Outlet Store
Thank you for your wonderful feedback! We are delighted to hear that you are happy with your new television and that it arrived promptly and is working perfectly. If you ever need any assistance with your purchase, please do not hesitate to reach out to us.
Best regards,
Great item as graded!
February 1, 2023
Reply from Digiland Ltd, The Outlet Store
Thank you for taking the time to leave a positive review! We're glad to hear that you are satisfied with your purchase and that the item was graded to your expectations. If you need any further assistance, please do not hesitate to reach out to us.
Best regards,
Reply from Digiland Ltd, The Outlet Store
Thank you for your wonderful feedback! We're pleased to hear that our staff provided you with great assistance and that you found our prices to be brilliant. It's our goal to ensure that our customers have a positive experience with us, and we're glad that we were able to achieve this for you. If you need any further assistance, please don't hesitate to reach out to us.
Best regards,
Return and replacement
Had a tv delivered that didn’t work properly but was collected and replace at a time that suited me. The whole process including the courier was faultless. Well done.
January 20, 2023
Unprompted review
Reply from Digiland Ltd, The Outlet Store
Thank you so much for taking the time to leave us feedback
Reply from Digiland Ltd, The Outlet Store
Thanks so much for sharing your experience with us.
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