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Rated 1 out of 5 stars

Awful customer service. Tried cancelling our accounts with them due to added automation on our CRM meaning we no longer used the service. They simply continued trying to invoice us and repeated ignori... See more

Company replied

Rated 5 out of 5 stars

Outplay is one of the better cold outreach platforms I've used. The platform is intuitive, easy to use, and has a ton of features. With the power dialer integration, they make cold outreach easy to... See more

Rated 5 out of 5 stars

This tool is extremely valuable. But what I like best are the super helpful "how to articles" and the super fast customer support that helps me resolve all issues wicked fast. Another perk is that... See more

Rated 5 out of 5 stars

I've been working with the team at Outplay for over 2 years. They are constantly building a better product and have their customers in mind. The Support is better than any system I've used. They lis... See more

Company details

  1. Software Vendor

Information provided by various external sources

We are the new-age sales engagement platform and the only tool your sales team will ever need to crush their goals.


Contact info

3.9

Great

TrustScore 4 out of 5

56 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Worth the money

Economical and reliable sales automation and engagement tool. Their customer support works very fast

February 19, 2023
Unprompted review
Rated 5 out of 5 stars

The best sales engagement tool out…

The best sales engagement tool out there. The tech support is awesome. This thing does everything a high performer needs in a sales org.

You won't be disappointed once you get it up and running. And they can make that happen very quickly with all the integrations, etc.

February 9, 2023
Unprompted review
Rated 5 out of 5 stars

Switched from another tool and never looked back

I came from a similar tool that I worked with for the past year.

I must say that Outplay does provide one of the best value for money on the market, their support team is top notch, tools is easy to use and one even without experience can handle the environment effortlessly.

Even if you get stuck, the team is there to jump in and lead you through the journey so you will end your task successfully.

Highly recommend it to everyone looking for e-mail automating tool

February 8, 2023
Unprompted review
Rated 5 out of 5 stars

Super easy to set up and use

Super easy to set up and use - workflows are pretty flexible and intuitive.

The Outplay team is great - super responsive and helps troubleshoot. Often problems are user errors with inclusion/exclusion filters i have found.

Reporting could be more customizable but no big miss to worry about especially if you are like us and dashboard activity from all sources out of CRM and data warehouse anyway, and it logs activity to the correct systems for reporting there perfectly.

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

Simple and Best

The software is easy to use and interface is simple.

Customer support is quick and responsive in helping out any kind of issues with the product

January 31, 2023
Unprompted review
Rated 5 out of 5 stars

Great platform for outbound sales

Great onboarding process, team at Outplay happy to take you through a 1-1 walk through of the platform. Very feature rich and user friendly. Perhaps the only slight lag is the number of integrations into other platforms but no doubt that will catch up.

January 27, 2023
Unprompted review
Rated 5 out of 5 stars

Great tool for its purpose

Great tool for its purpose, connects with Hubspot and does the job. I wish they had a better way to prevent sending emails to bounced contacts. Support was great!

January 25, 2023
Unprompted review
Rated 5 out of 5 stars

Great tool for sales engagement

The tool is very powerful in terms of running campaigns and the onboarding and customer success team is at its best. Email tracking and visibility of teams performance helps a lot in report generation.

August 20, 2022
Unprompted review
Outplay logo

Reply from Outplay

Thank you for your kind words!❤️
We are so glad to hear that you have had a great experience with our tool and our onboarding and customer success teams. We take great pride in providing our customers with the best possible service. We are delighted that our email tracking and visibility of teams performance have helped you with report generation. Thank you for your support and feedback 😁

Rated 1 out of 5 stars

Awful customer service

Awful customer service. Tried cancelling our accounts with them due to added automation on our CRM meaning we no longer used the service. They simply continued trying to invoice us and repeated ignoring us when we said we had already cancelled. Avoid like the plague unless you want to spend months trying to cancel and repeated saying you won’t be paying invoices for a service you no longer use.

October 11, 2022
Unprompted review
Outplay logo

Reply from Outplay

We apologize for any inconvenience this caused you. We strive to provide the best customer service possible and it appears that we dropped the ball in this case. We want to make sure that all of our customers have a smooth and consistent experience. Please reach out to us via our Live Chat or you can email us at support@outplayhq.com if your cancellation is still pending.

Rated 5 out of 5 stars

Useful tool & excellent support

August 3, 2022
Unprompted review
Outplay logo

Reply from Outplay

Thank you for your kind words! We are so glad that you are finding our tool useful and appreciate your feedback about our excellent support. We strive to provide the best service possible and are delighted that you are satisfied with the results. Thank you for taking the time to share your experience with us. ❤️

Rated 5 out of 5 stars

Outplay is a fantastic tool…

Outplay is a fantastic tool for creating and managing the sales process! Our startup has already had a large amount of success using the tool.

Additionally, their customer support is super helpful and friendly. Even when investigating a problematic item, they are determined to provide customers satisfaction.

July 27, 2022
Unprompted review
Outplay logo

Reply from Outplay

Thank you for such a glowing review! 🥳
We are so pleased to hear that Outplay has been a success for your startup and that our customer support has been helpful and friendly.
It's always our goal to provide excellent customer satisfaction, and we are delighted that we have been able to do this for you. It means a lot to us that you have taken the time to share your positive experience. Thank you!

Rated 5 out of 5 stars

Outstanding

Thank you for always keep helpful! Please keep continue to bring out great service and add new features.

June 15, 2022
Unprompted review
Outplay logo

Reply from Outplay

Thank you for your kind words!
We strive to be the best for our customers ❤️

Rated 5 out of 5 stars

Great Tool

Great Tool, Great Customer Service, A++++++ experience

May 13, 2022
Unprompted review
Outplay logo

Reply from Outplay

We are so glad that you had a great experience with our tool and customer service! We strive to provide our customers with the best possible service and your positive review certainly shows that we have achieved this.
We appreciate your kind words and rating of A++++++ 😉 Thank you for your support! ❤️

Rated 5 out of 5 stars

Great tool

Great tool. I did +30 hours of research to see which tool is the best one. Between Reply, SalesLoft, Lemlist and Outreach I found Outplay more complete and better User Interface.

April 7, 2022
Unprompted review
Rated 5 out of 5 stars

Outplay - "The Best"

We have been using tools like Outreach, Reply.io, and a few other tools for sales outreach. We then purchased OutplayHQ. We couldn’t have been happier. Their support team is so awesome that it’s superior to some of the enterprise software products we purchased for more than $30K to $50K per year. They’re super helpful, and will even go out of their call of duty to make sure you’re super successful.

They have also been continuously improving their product. In the last 2 years since I started using their product, they have added dozens of new features, and several integrations. For instance, we use Hubspot for marketing automation. It integrates seamlessly with Hubspot, and keep things sync’ed well.

Overall, I would give them a A+, and I wish I could rate them higher. Keep up the good work, Outplay team.

March 23, 2022
Unprompted review

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