OutSec Services Limited Reviews 

25
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Spoke to the Managing Director about work coming back incorrectly with many mistakes. She couldn’t have cared less and just wanted the invoices paid! Will never deal with this company ever again!!

Company replied

Rated 5 out of 5 stars

I've been using OutSec as back-up typists for my inventory reports since 2012. They aren't the cheapest service available, but I'm happy enough that I haven't felt the need to shop around. Uploading... See more

Rated 5 out of 5 stars

Outsec has proved invaluable to me over the last few years. Nothing is too much trouble for them, and the personal service they offer is incredible. Since I am not technically minded it was necessary... See more

Rated 5 out of 5 stars

I am an Orthopaedic Surgeon and have been working with OutSec for just over three years now. From day one they have been exemplary. Responsive to all of my queries. Faultless transcription quality. I... See more

Company details

  1. Audio Transcription Service
  2. Medical Transcription Service
  3. Transcription Service
  4. Typing Service

Written by the company

OutSec combines technology and a global reach of sector-specific, experienced British typists to provide online transcription services of the highest calibre. Award winning technology provides clients with confidential secure access to upload dictation from any smartphone, tablet or digital recorder. The addition of the OutSec Connect App also enables clients to access dedicated transcriptionists at any time of the day.


Contact info

3.1

Average

TrustScore 3 out of 5

25 reviews

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3.1

All reviews

(25)

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Rated 1 out of 5 stars

Stay away!

Spoke to the Managing Director about work coming back incorrectly with many mistakes. She couldn’t have cared less and just wanted the invoices paid! Will never deal with this company ever again!!

June 6, 2024
Unprompted review
OutSec Services Limited logo

Reply from OutSec Services Limited

This review is completely inaccurate and misleading.

At no point has our Managing Director received a call or complaint of this nature.

We take all client concerns seriously and always address issues directly and professionally when they are raised through the appropriate channels.

We will not tolerate false or defamatory statements about our business. If you are a genuine customer with a legitimate concern, we urge you to contact us directly so we can verify your experience and respond accordingly.

Otherwise, we consider this review to be unfounded and strongly dispute its claims.

We have requested information from the Complainant to verify the complaint as we take all complaints very seriously.

Rated 5 out of 5 stars

Excellent transcription services

I have been using Outsec for transcription services for almost 14 years, primarily for medico-legal reports but also whenever I need to generate text quickly. In every instance, Outsec has provided outstanding service. The turnaround time is fast, and the transcription accuracy is impeccable. The cost is reasonable, billing is straightforward, and payment is easy. On the rare occasions when an issue has arisen, the response from Outsec’s team has been prompt and professional. Their staff are friendly, highly capable, and genuinely helpful. Over the years, Outsec has become an indispensable part of my practice, and I have no reservations in highly recommending their services.

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

Definitely recommend

I've used Outsec for several years. It's a very reliable, quick, personalised, and helpful service at great rates.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Although I have not worked for Outsec…

Although I have not worked for Outsec for long they are such a nice company to work for. It is refreshing to working from home and not feeling as if you are a number. They care for their team and I look forward to working with them for many more years to come.

April 6, 2022
Unprompted review
Rated 5 out of 5 stars

What an amazing and professional…

What an amazing and professional service. Having seen first hand the effort the team goes to ensure everything is completed on time and to the customers requirements I wouldn't hesitate to recommend Outsec to anyone looking for this type of service. Indeed I don't know why anyone would not use this service.

April 6, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service!

The team at OutSec should be proud of themselves. Their service is amazing and nothing is too much trouble for them. I've been using them now for five years and have never had an issue with anything. My dictation is not the best but my typist seems to understand me and corrects all my mistakes and sends me back a better written transcript than I could do! Very, very pleased with my experience with OutSec and I cannot speak more highly of them.

February 20, 2022
Unprompted review
Rated 5 out of 5 stars

Outsec has proved invaluable to me over…

Outsec has proved invaluable to me over the last few years. Nothing is too much trouble for them, and the personal service they offer is incredible. Since I am not technically minded it was necessary for them to guide me through all the steps over the phone and their patience was fantastic. I would highly recommend this firm if you need typing support.

February 19, 2022
Unprompted review
Rated 5 out of 5 stars

Essential service to have

As a writer I have always found it very laborious typing up my work slowly. However by simply using the OutSec Connect App I have been dictating as and when I am inspired and it has been typed up and returned to me for my editing. This system has saved me not only time but also is so easy to use. Additionally this means that I can dictate when 'in the mood' - I may be at my desk or out walking and, if I feel a burst of creative energy, I just take out my phone and record the next chapter! OutSec are amazing and have changed my life totally!

February 18, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding

I have been using Outsec for several years now and I think they offer a wonderful level of service. Their turnaround times are fantastic, but never at the expense of quality. The audio files I upload regularly contain legal jargon and I am consistently impressed with the accuracy of the documents I receive in return. Their customer service is outstanding too – always quick, friendly and responsive to any requests or feedback.

November 21, 2019
Unprompted review
Rated 5 out of 5 stars

5 stars

I have worked with Outsec and the indomitable Stephanie Carmichael-Drage for a few years. They continue to be outstanding in delivering high quality secretarial / transcription support. They are extremely supportive, flexible, courteous and prompt and this allows me deliver healthcare in the UK and overseas. I thoroughly recommend them.

October 3, 2019
Unprompted review
Rated 5 out of 5 stars

Speedy, accurate transcriptions

We use OutSec to transcribe interviews and they always provide an accurate, high quality transcription - in a very quick turnaround time. Highly recommended!

September 19, 2019
Unprompted review
Rated 5 out of 5 stars

I am an Orthopaedic Surgeon and have…

I am an Orthopaedic Surgeon and have been working with OutSec for just over three years now. From day one they have been exemplary. Responsive to all of my queries. Faultless transcription quality. I mean, the rarest minor correction.The portal works very well and the invoicing and online analysis is also very good. The transcription works seamlessly with my iPhone dictation app. It is also a very cost effective option.

September 1, 2019
Unprompted review
Rated 5 out of 5 stars

I have been with OutSec for something…

I have been with OutSec for something like 10 years and have recommended them to many colleagues. The service is truly brilliant, always reliable and high quality transcription service which is not too expensive. I have had the same typist every week who turns my work around in usually less than 24 hours and makes up for my poor dictation!!

August 28, 2019
Unprompted review
Rated 5 out of 5 stars

excellent service for over 15 years

I have been using Outsec Services for my inventory work for about 15 years. I can honestly say that they have never let me down. Their typing service is accurate and speedy, and whenever I have had a problem with pagination or needed help to redesign a template, they have given me immediate personal assistance. I cannot recommend them too highly.

August 21, 2019
Unprompted review
Rated 5 out of 5 stars

Lawrence Eden Associates recommends OutSec…

Our company has used OutSec for a number of years and they have continued to provide an exemplary service throughout.

We have from time to time needed to get a quick turnaround for our clients and OutSec at the drop of a hat have always stepped up to the mark.

We would have no hesitation in recommending OutSec to our business colleagues.

August 21, 2019
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, great team. Always get an answer to any email within minutes and turnaround is faultless. Would recommend to others without hesitation.

August 20, 2019
Unprompted review

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