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OverBoard Reviews 149

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their durability and waterproof capabilities, which effectively protect contents in various conditions. Many people also commend the efficient delivery service and the top-notch customer service, noting quick responses and helpful support for inquiries and issues. However, some customers were dissatisfied with the product durability, reporting issues like buckles breaking, liners ripping, or handles tearing after a period of use, which sometimes affected the product's waterproofing. A few other people also felt that the customer service was poor, particularly when addressing product faults or refund requests.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Clients share positive opinions on quality, frequently highlighting the durability and robust construction of... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the fast and prompt... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight excellent, terrific,... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the quick, prompt, and... See more

Price

Customers consistently note positive experiences with price. Many reviewers praise the great value, often... See more

Based on these reviews

Rated 5 out of 5 stars

Emailed Overboard to get a spare bungee strap replacement for rucksack as unable to find on website. Return email within a couple of hours, offered a free new bungee strap and only had to pay postage,... See more

Company replied

Rated 5 out of 5 stars

The two phone pouches arrived quickly, as expected and were perfect for the two different mobiles. I tested one immediately and it passed with flying colours, not a hint of moisture inside. Tested i... See more

Company replied

Rated 5 out of 5 stars

Ordered a back pack for upcoming trip and whilst bag arrived in good time I noticed one plastic buckle was damaged. I contacted overboard on Friday midday not expecting to have part replaced in... See more

Company replied

Rated 5 out of 5 stars

Rucksack very durable and waterproof. Straps adjust for comfort including chest and waist straps Carabiner and side pockets useful. Can keep drinking bottle to hand. Used for a holiday in Sumatra... See more

Company replied


Company details

  1. Bags and Luggage Store
  2. Adventure Sports
  3. Camping Store
  4. Outdoor Sports Store

About OverBoard

Written by the company


Serious waterproof protection. Proven performance.

OverBoard creates rugged waterproof backpacks, dry bags, bags and tech cases built for watersports, travelling, commuting and the toughest outdoor adventures. Fully waterproof. Built to last. Trusted for 20+ years. #keepitdry

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

149 reviews

5-star
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1-star

Replied to 85% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Damn Fine Bag

I have purchased OB bags for a number of years now and they never disappoint.

January 20, 2026
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Reply from OverBoard

Thank you for your continued support — it really means a lot to us! We’re so pleased to hear that your OverBoard bags have consistently met your expectations over the years. Thanks again for your loyalty, and we hope to keep delivering products you love for many years to come.

Rated 5 out of 5 stars

Misplaced the two short straps to…

Misplaced the two short straps to secure the bag. Requested assistance from the guys at Overboard and not only did they have the correct parts but I only had to pay postage, the straps were free!

October 16, 2025
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Reply from OverBoard

Thanks for sharing your experience! Glad we could help with the replacement straps and get everything sorted quickly.

Rated 5 out of 5 stars

Easy to order and quick delivery

Easy to order and quick delivery. Products are always great.

January 14, 2026
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Reply from OverBoard

Thank you for your great feedback! We’re really pleased to hear you found the ordering process easy and that your delivery arrived quickly. It’s always great to know you’re happy with our products — thanks for your continued support.

Rated 5 out of 5 stars

Great product

Great product, would 100% recommend this company.

February 21, 2025
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Reply from OverBoard

Thank you so much for your kind words and recommendation! We’re really pleased you’re happy with the product and truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great quality product and well thought…

Great quality product and well thought out.

September 2, 2025
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Reply from OverBoard

Thank you so much for your kind feedback! We’re really pleased to hear you found the product high quality and well thought out — it means a lot to us

Rated 5 out of 5 stars

Good service and product

Good, efficient service and communication. I ordered a packaway, waterproof rucksack. It is pretty much perfect for what I wanted it for, could have done with a reinforced base though.

June 1, 2025
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Reply from OverBoard

Thanks for the great feedback! We’re glad you were happy with the service, communication, and rucksack overall, and we appreciate your suggestion too.

Rated 5 out of 5 stars

Excellent case and service

The large phone case fits my phone perfectly, and the clear panel allows me to take sharp, unobstructed photos. I had a question about the size before ordering, and the customer support team responded with clear, helpful advice. Great product and excellent service!

January 2, 2026
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Reply from OverBoard

Thank you for your positive review! We’re so glad your large phone case fits perfectly and that our team could help with your question. It’s great to hear you’re enjoying both the product and our service!

Rated 5 out of 5 stars

Delivery problem solved

One of the couriers messed up my order, so I rang Overboard, and they used a different courier to ensure a timely delivery.

December 6, 2025
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Reply from OverBoard

Thank you for your feedback! We’re glad we could resolve the issue and get your order to you on time using a different courier. We really appreciate your patience and support, and we’re happy everything worked out in the end!

Rated 4 out of 5 stars

A good pouch but not perfect. The phone pouch is well made and big…

The phone pouch is well made and big enough to take most mobiles, although it makes the phone a little large to fit well in a pfd pocket.
I have used it a couple of times now while kayaking and was able to take photos and videos without much difficulty although it is not easy to see the side controls on the phone through the pouch. I found the inside of the pouch a little sticky when sliding the phone inside. All in all it's probably the best phone pouch I have tried to date, and it's probably worth the money 🙂

January 14, 2026
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Reply from OverBoard

Thank you for your detailed feedback. We’re glad to hear the pouch has performed well for kayaking and that you’ve found it good value overall. We appreciate your comments on the fit, side controls, and interior feel, and we’ll be sure to share these with our product team for future improvements. Thanks again for taking the time to leave a review.

Rated 5 out of 5 stars

Great service and brilliant product

Great service and brilliant, long lasting , functionally well designed products

January 14, 2026
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Reply from OverBoard

Thank you for the lovely feedback. We’re really pleased to hear you’re happy with both the service and the quality of our products. Your support means a lot to us, and we truly appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Suggested by my Daughter

Suggested by my Daughter who had previously bought, and I had borrowed!
Rapid arrival, both sets of kit as described and already in use.

Many thanks will purchase again.

August 29, 2025
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Reply from OverBoard

Thank you for such a lovely review. We’re delighted to hear the recommendation from your daughter led you to us, and that everything arrived quickly and exactly as described. It’s great to know the kit is already in use, and we really appreciate your support — we look forward to welcoming you back again.

Rated 5 out of 5 stars

100% waterproof phone cases…

We purchased two waterproof phone cases for our trip abroad last October. Once the order was placed they arrived very promptly.
I have to admit I was sceptical that they would do a good job. However, we used them on several occasions whilst swimming and can say they were 100% waterproof. We even managed to take reasonable photos with them whilst in the cases.

October 30, 2025
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Reply from OverBoard

Thank you for your fantastic feedback! We’re thrilled to hear the waterproof phone cases lived up to expectations and kept your phones safe while swimming. It’s great that you were able to take photos too — we really appreciate you taking the time to share your experience and hope your future trips are just as worry-free!

Rated 5 out of 5 stars

Great waterproof rucksack

Rucksack very durable and waterproof.
Straps adjust for comfort including chest and waist straps
Carabiner and side pockets useful. Can keep drinking bottle to hand.
Used for a holiday in Sumatra including a couple days trekking/camping in the jungle and trekking up a volcano.
Would definitely recommend

September 1, 2025
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Reply from OverBoard

Thank you for your detailed feedback! We’re delighted to hear your rucksack performed so well on your holiday and jungle trekking in Sumatra. It’s great to know the features like the straps, pockets, and carabiner were useful, and that you’d recommend it. We really appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Good product delivered on time at a…

Good product delivered on time at a good price in the sale, thanks.

December 18, 2025
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Reply from OverBoard

Thank you for your feedback! We’re glad your order arrived on time and that you’re happy with the product and price. We really appreciate your support!

Rated 5 out of 5 stars

Great product meeting fully my…

Great product, meeting fully my expectations up to now. I use it as waterproof camera bag for sailing

September 22, 2025
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Reply from OverBoard

Thank you for your feedback! We’re delighted to hear the product is meeting your expectations and serving you well as a waterproof camera bag for sailing. We really appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Great bag

Great bag delivered promptly. Did a great job in East Greenland.

September 18, 2025
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Reply from OverBoard

Thank you for your feedback! We’re thrilled to hear the bag performed so well on your trip to East Greenland and that it arrived promptly. We really appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Very efficient

Very efficient. Timely delivery and good quality products

August 29, 2025
OverBoard logo

Reply from OverBoard

Thank you for your feedback! We’re glad to hear you found our service efficient and that you’re happy with the products. We really appreciate your support!

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