Overlandexpress Reviews 

I have to say, I have very negative experience generally of parcel delivery companies so my expectations for this company were fairly low but they have been amazing. I have seen Stuart’s name mentioned in another review and would second that. I made a mistake with the address on my parcel and it could have been lost forever but with the support of Stuart and the wider team it got to where it needed to. They are responsive and helpful and everything you need in a parcel company I would not hesitate to recommend or to use again. Standout service well done guys.

Very poor service. Booked a collection. Missed me twice. Ended up having to take it to a drop off point on my ow. No compensation offered for wasting my time. No explanation as to why they failed to collect. If you need an urgent parcel shipped, AVOID this company.

Excellent service, delivered my partners guitar to France in 2 days. Good prices and very helpful customer service.

Very smooth experience. Arranged collection of an item I left on holiday with UPS using overland express, and everything went as planned. I now have the item back home safe and sound, and didnt have to pay a fortune in fees. Highly recommend!

Parcelforce damaged goods during transit.

Overland express gave excellent assistance with a claim on my behave. Correspondence and assurance was given from the outset by a human being, which is a valuable thing these days.
Resulting in a good result, thank you!

As a start-up, finding reliable partners you can trust is essential. I started my business just over a year ago carefully restoring and selling used electric guitars and in that time have sent a couple of dozen via Overland Express. The simplicity and reliability of the process, the competitive prices and the peace of mind that the insurance gives are all top notch. Highly recommended!

I run an online business selling guitars and have used Overland Express for quite some time now. The service is excellent and on the rare occasion I've had an issue with a delivery they've been extremely helpful and quick to respond, liaising with the courier and the insurer to get things resolved. I'd happily recommend them to anyone.

I am obsessed with guitar gear , mainly expensive amps and old guitars . I am always churning over gear to try new stuff but sending stuff off with standard couriers scares the life out of me because of previous bad experiences .

Stuart and his team are great though , their insurance is well priced and gives me piece of mind and if there is ever a glitch , I can get hold of someone straight away to sort out the problem or reassure me . You don’t get that service elsewhere !

I have used this company for over 2 years due to good rates of insurance for specialist musical instruments.
They offer a good range of the top couriers to use, giving you different options of cost / speed etc.
I'll continue to use them as long as the prices are competitive.
They are very easy to contact and speak to if you have any questions, unlike many of the big name companies.
I'd definitely recommend them to others needing specialist cover and service for musical instruments and other high value items.

We have worked with this company for a few years now. They have provided a great service. Also if there has ever been a query, their communication is great.

we use Overland Express every week to send about 10 guitars and have them collected on time and tracking numbers supplied to us and customers
no problems at all and wouldnt hesitate to recomend them
Great service
Alan Guitars Giveaways

I use Overland Express for business and I wouldn't hesitate to recommend them. Easy and straightforward to book collections, and the support is excellent if you have any queries or issues. I definitely wouldn't use any other company.

I discovered Overland Express when I was looking to send some DJ equipment I'd sold on eBay. Most courier companies won't insure it (but don't tell you unless you read the small print...) - however as Overland have their own insurance arrangements this type of equipment can be sent fully covered.
Nothing went wrong with my deliveries so I didn't need to test the insurance I'm pleased to say!
Have used them a few times now and been very impressed overall. Recommended.

I started a new company recently that meant I needed to ship perfume - a hazardous material, notoriously difficult to ship. I like the service that Overland Express provides - it allowed me to choose between couriers with different drop-off points, and while you can't get insurance for shipments, in over 50 shipments I think I only lost one, and this was down to the courier. They're very quick to issue labels etc, and while I now have a warehouse working for me full time, when I need the occasional package to send from home, they are unbeatable.

We as a company needed a trust worthy and reliable company to use to sort out all our postage needs , we found Overland Express and we have hit the Jackpot , no job is too small or is any problem , we send out 20-30 parcels a week and we have never had any issues at all in the 5 years we have been dealing with them , you can call them with any queries or questions and not only do they answer the phone themselves but you can also understand what they are saying , brilliant

I have used this company for a few years now to transport Hazmat goods to Amazon. They are first-rate and also so helpful with fast responses to email.

We have been using Overland express for a few years, and have always had a good service from them, collections and deliveries happening as advised. The best part is when something may go wrong (which is inevitable in shipping who ever is delivering the parcel) there is a real person at the end of email who you can speak to, and get a response from very quickly. On the rare occasion there has been an issue this has always been resolved quickly and professionally. Would definitely recommend

I have been using Overland Express to ship my guitars for quite some time now, the service has been excellent, they are always quick to reply to my queries and everything has gone smoothly. I do recommend OE for anyone who is shipping their musical instruments.

Totally untrustworthy. Avoid using this company for shipping of valuable items.

I found Overland Express (OE) online, when searching for an specialist courier to transport my watch to France for repair.
I did due diligence and spoke to them on the phone before proceeding. I paid them extra to insure my package.
OE used UPS, who lost my watch. UPS could only cover 5% of the item's value, in line with the terms of OE's order. Overland Express' insurer refused to honour my claim on the grounds that the watch was lost by UPS after the attempted delivery.

I did everything right - from selecting and researching what I thought was an appropriate courier; insuring my package and communicating with OR and UPS throughout. The end result is that my watch is lost and Overland Express say there is nothing they can do.