Overlandexpress Reviews 

60
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have to say, I have very negative experience generally of parcel delivery companies so my expectations for this company were fairly low but they have been amazing. I have seen Stuart’s name mentione... See more

Company replied

Rated 5 out of 5 stars

I am obsessed with guitar gear , mainly expensive amps and old guitars . I am always churning over gear to try new stuff but sending stuff off with standard couriers scares the life out of me becaus... See more

Company replied

Rated 1 out of 5 stars

Very poor service. Booked a collection. Missed me twice. Ended up having to take it to a drop off point on my ow. No compensation offered for wasting my time. No explanation as to why they failed to c... See more

Company replied

Rated 5 out of 5 stars

I discovered Overland Express when I was looking to send some DJ equipment I'd sold on eBay. Most courier companies won't insure it (but don't tell you unless you read the small print...) - however... See more

Company replied

Company details

  1. Vehicles & Transportation

Written by the company

Overland Express are the cheapest way to send a parcel to UK, USA, Australia and India. We only send parcels wolrdwide using DHL, DPD, Interlink and UPS


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

60 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(60)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really Helpfully

Really Helpfully. Easy to work with and always great service. Been using Overland Express for over a year.

February 23, 2021
Unprompted review
Overlandexpress logo

Reply from Overlandexpress

Thank you very much Anthony.

Rated 5 out of 5 stars

1st class!!!

I had 4 off car tyres collected from Southampton and delivered to Chesterfield by APC via Overland Express,they were delivered the day after they were collected all for £48. Brilliant service from this company would recommend and use again. Big thank you to Stuart in sales for all his help.

February 20, 2021
Unprompted review
Overlandexpress logo

Reply from Overlandexpress

Thank you very much for your review Graham.

Rated 1 out of 5 stars

Overland Express Buyers Beware!!!!!!

Through Overland Express i ordered 2 parcels to be collected today by DHL on 1st Feb 2021. I contacted them today by email to confirm parcel collection and giving them the details. I recieved a message saying "They could not find the transaction". I replied and forwarded my transaction details. Then another email arrived stating" We sent labels etc over to you at the weekend and have sent them again". So i replied again and confirmed labels etc were recieved over the weekend . But that i need confirmation of DHL picking up my parcels today.
No answer from them so i phoned and went through it all again, only to be told "You dont need confirmation you have recieved your labels etc. "I replied that this is not a confirmation that my parcels are being collected as only minutes before my transactions did not even excist. To end this review i would like to advice anyone never to use Overland Express truly awful unorganised Company. Further to Overlands Reply its amazing what can be made up and exaggerated when they have been called out on the way they treat customers. Since i wrote my review the DHL Courier arrived, he told us he had been diverted of his route to come and collect the parcels.Wonder Why???. I explained what had happened and he could not believe it, and he confirmed i should have had my collection confirmed...... I Felt really bad for him he was so nice, but since Overland Express Stuart McCloud doesnt like a customer questioning his service,and cancelled my orders, im happy to say ive had my parcels sent and saved myself some money to. I wont be replying to anymore of Overland Express comments not worth my time or energy.

February 1, 2021
Unprompted review
Overlandexpress logo

Reply from Overlandexpress

Firstly Alison, we could not locate your order, as you had entered the post code in the box that says "Town". You were sent confirmation that your parcels would be collected today, by DHL, during working hours. Here is the original email that you were sent.

Dear Alison
Thank you for using Overland Express for your parcel delivery service.
Please note: Due to COVID-19 all consignments must be within cardboard boxes, Jiffy bags or wrapped in cardboard.
Please download, print and affix the attached delivery label to your parcel(s).
For international deliveries, please also sign and attach 3 copies of the commercial invoice to the outside of the parcel. If sending more than 1 parcel, please attach all copies to 1 parcel only.
The parcel(s) will be collected from you on 01/02/2021.
Your parcel will be collected during working hours on the date specified above.
When the consignment is out for delivery, you will receive a notification via SMS or email to advise you of a two-hour delivery window.
You can track your parcel by visiting https://www.overlandexpress.co.uk/track-your-parcel
To track with DHL or UPS, use the Waybill number on the parcel label, not leaving any spaces between the numbers.
To track with APC, use the Con number on the parcel label.
If you have taken out additional insurance, please ensure that you adhere to the terms and conditions outlined here: https://www.overlandexpress.co.uk/insurance.
Thank you for choosing Overland Express.

Kind Regards

Overland Express Ltd.


You subsequently called us by phone and shouted at the customer service agent, saying that this is the worst service that you have ever received. At this point your bookings were cancelled and a full refund sent. Besides confirming your booking, sending you your parcel labels and instructions and confirming that collection would be today, during working hours, i am really not sure what else you thought that we should do.

Sorry that our service was not what you were looking for.

Rated 5 out of 5 stars

Simple to book, great value, very efficient

Shipping tyres is a nightmare, especially when trying to accurately measure them. Overland Express just ask you the size of wheel it goes on. Great value and simple to go through the ordering process. Will definitely use them again and not just for tyres.

January 22, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, found online after a lot of searching for someone to ship my Grandsons PlayStation 5 from UK to Ireland. Lots of other companies said that they couldn’t deal with games consoles and the ones that did said that they couldn’t be insured. Sent a few emails back and forth with both Tim & Stuart, answered promptly and confirmed that console was insured. Picked up Thursday evening and at my sons Saturday morning.

December 19, 2020
Unprompted review
Overlandexpress logo

Reply from Overlandexpress

Thank you very much for the kind review Kate.

Rated 5 out of 5 stars

Fantastic company

Fantastic company! Delivered my parcel to the Netherlands which contained liquids and Christmas gifts with no hassle. Great customer service, replied immediately to my emails and very lovely to speak to on the phone. My parcel was collected promptly and delivered within 2 days.

December 17, 2020
Unprompted review
Overlandexpress logo

Reply from Overlandexpress

Thank you for taking the time to leave us a review Nicola.

Rated 5 out of 5 stars

Stuart and Tim provide excellent…

Stuart and Tim provide excellent customer service, they are always helpful and find solutions to our requirements.

October 6, 2020
Unprompted review
Overlandexpress logo

Reply from Overlandexpress

Thank you for your kind review Luis.

Rated 5 out of 5 stars

Excellent service

Overlandexpress
Since starting my business I have only used overlandexpress delivery service. I highly recommend them as they are reliable, customer service is excellent where your enquiry is dealt Swiftly and efficiently. Cannot fault them outstanding and highly recommended.
Pleasure dealing with you overlandexpress and continue to do so. 5 star and above 👍

October 6, 2020
Unprompted review
Overlandexpress logo

Reply from Overlandexpress

Thank you very much for your kind review Mubashar, a pleasure to deal with you.

Rated 5 out of 5 stars

Very Reliable

My pickup driver is always very polite and friendly. Never had an issue with delivery yet, Highly recommended

October 6, 2020
Unprompted review
Overlandexpress logo

Reply from Overlandexpress

Good morning Jes, thank you very much for your kind review.

Rated 5 out of 5 stars

Great service

Great service and always helpful when needed

October 6, 2020
Unprompted review
Overlandexpress logo

Reply from Overlandexpress

Thank you for taking the time to leave a review for us.

Rated 5 out of 5 stars

Overland Express are a fantastic…

Overland Express are a fantastic company, I use them to ship all of my Fragrance Shipments to the European countries that UPS serve.

October 6, 2020
Unprompted review
Overlandexpress logo

Reply from Overlandexpress

Thank you for your kind review David.

Rated 1 out of 5 stars

Be very careful with that company

Be very careful with that company! Avoid them! Get someone else...
They was trying to collect my item 3-times ... I was seating at home like an Idiot 3-days but finally no one come to collect my parcel!!! I didn`t get any tracking number! They had my mobile number to contact me but just pissed me off... I was trying to contact them I spoke to --- STUARD--- his name was... very unprofessional man and layer too ... customer service was ridiculous I hope that man get disciplinary or suppose to be sacked !!! Avoid avoid avoid avoid them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

October 5, 2020
Unprompted review
Overlandexpress logo

Reply from Overlandexpress

Firstly, this was not being collected from you, it was from your customer. Secondly, we attempted twice to collect this, as we advised you. We stated very clearly on the listing, that collections take place between 08:00 and 18:00, you then said that the sender was only in after 1pm. we offered you an alternative service, where the sender could drop it off at a post office when convenient, to which you refused. The tracking number is on the parcel labels that you were sent. You obviously received these, as the sender attached them to the parcel. Finally, why would they call your mobile number? You were not the sender.

Rated 5 out of 5 stars

Best of the Best!

Great company, would recommend, one of the best things about this company is their customer service skills which is in a class of its own compared to other courier companies (Paisley Freight to name one) I have used in the past...!!

Pleasure dealing with you guys, and keep up the good work :-)

June 2, 2020
Unprompted review
Rated 5 out of 5 stars

I am SO impressed with this company!!!

I am SO impressed with this company and the service they offer!!! My daughter lives in France and I wanted to send her some perfume and other ‘girlie’ things for her 29th bday. My parcel got collected from my house Monday afternoon this week and my daughter received it on Wednesday - in 2 days!!! So impressed and will def be using them again!!!

February 13, 2020
Unprompted review
Overlandexpress logo

Reply from Overlandexpress

Thank you very much for your kind review Ally.

Rated 5 out of 5 stars

Perfume delivery within EU

I used their specialist road services to send perfumes from the UK to EU. I've got a good price and my box arrived safely. Customer service is great too, as I had to modify the pick-up date .

November 1, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look