Overlordgames Reviews 102

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Everything From Top to Bottom at Overlord is handled amazingly. Business Owner Grant goes above and beyond when it comes to product or event news; he endeavours to make every contact with Overlord inc... See more

Rated 5 out of 5 stars

If you want a personal experience from your online shopping, look no further. Overlord always have the best deals and will work to get you what you need, even if it's not in their stockroom. Get in to... See more

Rated 5 out of 5 stars

I bought several items that were low in stock on the website. There was, unfortunately, a stock error with one of them where it was showing in stock when it wasn't. These things happen. Grant... See more


Contact info

4.8

Excellent

TrustScore 5 out of 5

102 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent communication

Excellent communication, and prompt delivery once the pens were in stock. Thank you for keeping us so well informed with what was going on with our order.

November 17, 2025
Rated 5 out of 5 stars

Fantastic store!

Items despatched quickly, amazing customer service, very personal, highly recommend and will buy from again.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

The best nerd supplier around!

If you want a personal experience from your online shopping, look no further. Overlord always have the best deals and will work to get you what you need, even if it's not in their stockroom. Get in touch with Grant if you want to connect to a super genuine gentleman who really knows his stuff!

October 28, 2025
Rated 1 out of 5 stars

Absolutely shocking customer service

Absolutely shocking customer service, ordered items 16th September. Said order would be delayed, which if fine. Heard nothing from them, contacted them after a month, they advised they were having problems with supplies. Guess what another month and still nothing. No apology explanation or anything else. Avoid this company clearly they don’t care about customer service. I have just seen the response and I can categorically say I was contacted twice only after I contacted them. I have kept all the emails.

September 16, 2025
Unprompted review
Overlordgames logo

Reply from Overlordgames

Unfortunately our delivery for one of our products hasn't arrived from distributors. Our Speedpaint Marker 2.0 sets. Due to arrive 20th September. Customers were contacted on the following dates via email with apologies and explanations of the situation.
26th September
13th October (Repsonse to customers email)
3rd November
6th November

We are sorry we were unable to make it right on this occasion.

Rated 5 out of 5 stars

Great site and products, BETTER service

The site is great. What stands out is the service and communication. The owner reached out directly before a problem was seen. Instead of waiting, Grant reached out to us. SO refreshing and we will be buying anything we can from here

August 29, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look