OVHcloud - France Reviews 1,693

Merci à Laurent de OVH de m' avoir accordé un geste commercial 👍

Jimmy d.

(CS15383763)

Compared to other cloud providers, this is one of the least bad options you’ll find out there.
I’ve been with them for 5 years and haven’t experienced any system downtime, and the few support tickets I’ve opened have been resolved (albeit slowly), though you have to keep pushing them to get the right solution.

Great service when having account releated questions. Super quick and precise answers

I had a server issues frequest drop/timeout on my baremetal dedicated game server using as TeamSpeak 3. I then opened ticket and there was a commitment on it for like a year . Since it was frequent problem due to the drop/timeout issues on Teamspeak 3 the support team turn on to claim department and they were quick enough to provide me appropriate solution which is cancellation of the faulty server and free 2 months renewal for another dedicated server. This was a generous offer by OVH Cloud. No matter any hosting you want this guys are on top of it and i recommend them for your game hosting they do have top notch anti ddos protection. My ticket related (CS13499246) has been resolved and i highly thank to the OVH support team and the claim department for this quick solution.

Always efficient when needed. Quick review of customer cases.

The support people probably don't speak English, and the system can translate for them. When I wrote to them about the payment, they misunderstood. My service was suspended due to the misunderstanding, and then I'll drink the juice. The answer to everything is that they are sorry. I wrote about the payment not as a private person, but as a businessman... For this, the support issues a partial invoice because they don't understand my request. I believe that I have a French background, so the support team is also in France, but English knowledge is basic.

I've used OVH for almost 2 years with absolutely no issues. A while ago I couldn't continue paying for the service while my commitment period was still active and, after reaching out to support, they've been more than fair and allowed me to cancel the service as it was my 2nd year of commitment. The whole process took less than a day! Thank you again for your amazing support! (CS15561921)

I’ve had a very positive experience with OVH. I use their services for VPS infrastructure and my experience has been excellent. Stability, performance, and network reliability have all been at a high level.
What impressed me the most was the support. During a server migration and with several technical questions, I received fast, knowledgeable, and professional assistance. Communication was clear, and the support provided was efficient.
The platform offers strong management capabilities and is well suited for real projects, not only basic needs. I’m very satisfied with the overall experience and would confidently recommend OVH.

Whenever I needed help setting up a service, they were quick to respond and helped me out. I highly recommend them.

Customer service ignoring us for more than a week now. This has to be a joke

Worst hosting service on the planet! I am helping a friend who is a client with her website. OVH is in another era. No cashing plugins such as LiteSpeed or Redis, they say for "security" reasons. Optimisation is what it used to be a while ago - time consuming and experimental. To get to their customer service, it takes a minimum of 45min wait on the phone and sometimes it cuts and you have to start again. And of course, calls are overcharged. I have done websites with O2SWITCH (another french hosting provider) and HOSTINGER and based on experience I must say that becoming a client to OVH is causing yourself a lot of unnecessary pain.

for a "budget" VPS server, I am impressed by their support and resources offered. Managed to wedge my VPS, created a ticket for forced reboot, and it was attended to in under 30mins. This is on the lowest end "budget" tier.

Sabrina at support was able to provide valuable insight as to what happened and ensured my VPS was up and running very quickly.

I searched high and low for lower prices, and have not found any. Responsive support, low prices, and great value for the money.

I’ve had a very disappointing experience with OVHcloud, and I feel like I’ve been treated unfairly as a customer.

I originally purchased a VPS plan for €86 with about 9 months remaining. By mistake, I upgraded it to a higher plan (€131). Realizing my error, I contacted support immediately. They told me I could simply cancel the order to undo the upgrade.

Following their instructions turned out to be a costly mistake.

After cancelling:

I only received a refund for the €131 upgrade (and even that hasn’t properly reached me yet),
My original VPS plan was cancelled,
I lost most of the remaining value of my initial €86 payment (around 75%),
My service was reinstated as the upgraded VPS instead, now costing €250.

So now I’m being asked to pay €250 for a service I never intended to keep, while:

I don’t have access to my original plan anymore,
I haven’t received all refunds,
And I risk losing all my data because I can’t afford this unexpected cost.

What’s most frustrating is that this situation happened because I followed support’s instructions. At no point was I warned that cancelling the upgrade would also cancel my original plan or cause me to lose its remaining value.

If this had been clearly explained, I would have never cancelled the upgrade and would have just worked around my mistake.

Support has since escalated the issue, but so far there is no resolution, and I’m left out of pocket and without a usable service.

This experience feels extremely misleading and poorly handled. I strongly advise others to be very careful when making changes to their services, and to double-check everything. Even when following support guidance.

Excellent support! Quick responses, clear communication, and everything was fixed without any hassle. Highly recommended.

Tarrak from OVH was very helpful and professional. He quickly understood my issue and solved it efficiently. Great support—highly recommended!

I got the requested suppor quick! Thanks

The customer service is simply nonexistent.

I haven't been able to access my Outlook inbox after a missed payment, and despite settling the overdue payment, I'm still not able to access it.

I have tried to contact them through several channels, but the result is always the same: "just figure it out and go read the guides".

They take your money, then block your services, and when you need help, the advisor on the online chat doesn’t even wait for you to reply. They end the conversation and the bot tells you to go read their manuals.

This is preposterous!!!!!!!

I do not recommend them AT ALL. Complete waste of money!