OVHcloud - FranceReviews 

Whenever I needed help setting up a service, they were quick to respond and helped me out. I highly recommend them.

Customer service ignoring us for more than a week now. This has to be a joke

Worst hosting service on the planet! I am helping a friend who is a client with her website. OVH is in another era. No cashing plugins such as LiteSpeed or Redis, they say for "security" reasons. Optimisation is what it used to be a while ago - time consuming and experimental. To get to their customer service, it takes a minimum of 45min wait on the phone and sometimes it cuts and you have to start again. And of course, calls are overcharged. I have done websites with O2SWITCH (another french hosting provider) and HOSTINGER and based on experience I must say that becoming a client to OVH is causing yourself a lot of unnecessary pain.

for a "budget" VPS server, I am impressed by their support and resources offered. Managed to wedge my VPS, created a ticket for forced reboot, and it was attended to in under 30mins. This is on the lowest end "budget" tier.

Sabrina at support was able to provide valuable insight as to what happened and ensured my VPS was up and running very quickly.

I searched high and low for lower prices, and have not found any. Responsive support, low prices, and great value for the money.

I’ve had a very disappointing experience with OVHcloud, and I feel like I’ve been treated unfairly as a customer.

I originally purchased a VPS plan for €86 with about 9 months remaining. By mistake, I upgraded it to a higher plan (€131). Realizing my error, I contacted support immediately. They told me I could simply cancel the order to undo the upgrade.

Following their instructions turned out to be a costly mistake.

After cancelling:

I only received a refund for the €131 upgrade (and even that hasn’t properly reached me yet),
My original VPS plan was cancelled,
I lost most of the remaining value of my initial €86 payment (around 75%),
My service was reinstated as the upgraded VPS instead, now costing €250.

So now I’m being asked to pay €250 for a service I never intended to keep, while:

I don’t have access to my original plan anymore,
I haven’t received all refunds,
And I risk losing all my data because I can’t afford this unexpected cost.

What’s most frustrating is that this situation happened because I followed support’s instructions. At no point was I warned that cancelling the upgrade would also cancel my original plan or cause me to lose its remaining value.

If this had been clearly explained, I would have never cancelled the upgrade and would have just worked around my mistake.

Support has since escalated the issue, but so far there is no resolution, and I’m left out of pocket and without a usable service.

This experience feels extremely misleading and poorly handled. I strongly advise others to be very careful when making changes to their services, and to double-check everything. Even when following support guidance.

Excellent support! Quick responses, clear communication, and everything was fixed without any hassle. Highly recommended.

Tarrak from OVH was very helpful and professional. He quickly understood my issue and solved it efficiently. Great support—highly recommended!

I got the requested suppor quick! Thanks

The customer service is simply nonexistent.

I haven't been able to access my Outlook inbox after a missed payment, and despite settling the overdue payment, I'm still not able to access it.

I have tried to contact them through several channels, but the result is always the same: "just figure it out and go read the guides".

They take your money, then block your services, and when you need help, the advisor on the online chat doesn’t even wait for you to reply. They end the conversation and the bot tells you to go read their manuals.

This is preposterous!!!!!!!

I do not recommend them AT ALL. Complete waste of money!

Thank you, OVH. A respectable company and a well-established institution built on a strong and deeply rooted system and infrastructure. My respect and appreciation as a loyal customer of over 14 years.

My experience with them is that they support me with any problem. Just today, they resolved my issue with exceptional speed and flexibility. I wish this company continued prosperity and progress, and I will remain with them for life, God willing.

OVH considers "free email and free whois/privacy" as 2 rights when purchasing a domain name; 90% of other competitors bill you extra for those.

Their VPS pricing are also very low compared to competition and setup got easier over the year and quality is good.

I am using OVH for many years. Probably over 10 years now. I use it mostly for web domains.
The prices are good. For individual people that is easy and intuitive to use. And that is how I used OVH before, to keep my private domains.

But for a company based in Switzerland, doing business with OVH is really complicated in my experience. I would give a better review if they make their procedures for the required documents a bit more transparent.

I understand that not every European hosting service cares about having a Swiss VAT. But OVH is one of the bigger hosting services across Europe.

Please note that Switzerland is a bit different with its tax-procedures, so if your company is based in the EU, the service might work for you well.

While their support and Swiss tax procedures can definitely improve, my review is nonetheless positive. This is because OVH is a long-term sponsor of the "Let's Encrypt" project and helps to build a safer web affordable also to individuals and small companies.

OVH offers reliable infrastructure and good value for the price. Their services run smoothly once everything is set up, and the performance has been consistently strong for my needs. The only drawback is that support tickets aren’t always easy to resolve—responses can take time, and sometimes you need a bit of persistence to get to the right solution. Overall, though, it’s a dependable provider with great potential if the support experience becomes more streamlined.

Great service choice, a lot of options for any kind of hosting, and the customization and pricings are detailed enough.
Overall, it's just the best in EU and it's more than enough to use them instead of their counterparts.
Had a really great interaction with their support, as for my convenience they went against their politic of services and choose to help me instead of following the rules strictly. I'll stick with OVH for my futures needs that's for sure.

The final step taken by OVH was decisive and highly professional. After escalation to the administrator team, the issue was clearly identified, handled at the right technical level, and resolved end-to-end rather than patched superficially. The coordination between diagnosis, intervention, and confirmation of resolution was efficient and reassuring. This last intervention made the difference and fully restored the service. Thank you for the seriousness, persistence, and technical expertise shown until the problem was completely solved.