I've used OVH for almost 2 years with absolutely no issues. A while ago I couldn't continue paying for the service while my commitment period was still active and, after reaching out to support, they'... See more
Location
Switch location2 rue kellermann, 59100 Roubaix, Haut-de-France, FR
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See what reviewers are saying
The support people probably don't speak English, and the system can translate for them. When I wrote to them about the payment, they misunderstood. My service was suspended due to the misunderstanding... See more
Worst hosting service on the planet! I am helping a friend who is a client with her website. OVH is in another era. No cashing plugins such as LiteSpeed or Redis, they say for "security" reasons. Opti... See more
Company replied
Great service choice, a lot of options for any kind of hosting, and the customization and pricings are detailed enough. Overall, it's just the best in EU and it's more than enough to use them inste... See more
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Company details
About OVHcloud - France
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
2 rue kellermann, 59100, Roubaix, Haut-de-France, France
4.1
Great
2K reviews
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Support OK mais longue attente
February 11, 2026
Unprompted review
Reply from OVHcloud - France
Hello Philippe,
Thank you for sharing your experience with us.
We’re sorry to hear that you encountered difficulties with our support.
Could you please provide us with your customer ID (e.g., xx12345-ovh) so that we can look into your case? Your feedback is valuable to us, as it helps us identify areas for improvement.
We appreciate your cooperation and assure you that we will review your situation carefully to improve our services.
Best regards,
Dieynaba K.
OVH prioritized the customer instead of them [CS15077630]
Great service choice, a lot of options for any kind of hosting, and the customization and pricings are detailed enough.
Overall, it's just the best in EU and it's more than enough to use them instead of their counterparts.
Had a really great interaction with their support, as for my convenience they went against their politic of services and choose to help me instead of following the rules strictly. I'll stick with OVH for my futures needs that's for sure.
February 10, 2026
Unprompted review
Reply from OVHcloud - France
Hello Rémi,
We're happy to hear that you found our service choices and pricing detailed and suitable for your hosting needs. We appreciate your positive feedback about our support team going the extra mile to assist you. We value your loyalty and look forward to serving your future needs.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
Issue Fully Resolved Thanks to Excellent Technical Escalation
The final step taken by OVH was decisive and highly professional. After escalation to the administrator team, the issue was clearly identified, handled at the right technical level, and resolved end-to-end rather than patched superficially. The coordination between diagnosis, intervention, and confirmation of resolution was efficient and reassuring. This last intervention made the difference and fully restored the service. Thank you for the seriousness, persistence, and technical expertise shown until the problem was completely solved.
February 3, 2026
Unprompted review
Reply from OVHcloud - France
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Reply from OVHcloud - France
Hello Sali,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Ticket open for more than 1 month and…
Ticket open for more than 1 month and still waiting for an answer... Invoice price rise x3 with many option never asked for. Very bad experience as an +10 years old customer.
January 29, 2026
Unprompted review
Reply from OVHcloud - France
Hello Thomas,
Thank you for taking the time to submit your feedback on Trustpilot, and we sincerely regret this feedback.
We are continually improving our billing system to deliver a great user experience.
We also communicate beforehand when any price increases occur, so that we can give you the opportunity to keep or delete the services before the renewal bills are issued.
In order to analyze the exchange with our support and the difficulties encountered, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
If you have a request waiting to be processed, we can relaunch the service concerned.
Thank you for your understanding, and we remain at your disposal.
While we await your return, we wish you an excellent day.
Your OVHcloud advisor.
^LaiM
---
Update: 05/02/2026
Hello Thomas,
Thank you for this additional information.
After analyzing your request, I note that it is currently being processed by our billing team.
I have relaunched your internal request so that I can get back to you as soon as possible.
However, I want to apologize for the processing time, which does not reflect our usual standards.
At the beginning of the year, we saw a significant increase in activity due to the resumption of business activities.
I can assure you that OVHcloud is committed to continuously improving its services and support, including optimizing the request processing times.
Thank you for your understanding and patience.
I look forward to our return and wish you a good day.
Your OVHcloud advisor.
^LaiM
Can't trust support and buggy dashboard
EDIT: OVH has reached out and we have found a solution through another ticket. I really appreciate them coming back to me.
Their offerings are really good and at a fair price. Raising the bar on customer support by default will bring this company to tier-one!
I've been a customer for more than 10 years. Customer support has never been their strong suit but this time: they refuse to acknowledge their Beta dashboard lead me to buy the same service twice. Then propose a refund before finally withdrawing their offer to refund!
Ticket number CS14961052 with customer agent Pawel ;)
January 14, 2026
Unprompted review
Reply from OVHcloud - France
Hello Quentin,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
We are continually improving our billing system to deliver a great user experience.
After analyzing the exchanges with our support and the information you have sent us.
I confirm that I have created a new support ticket in connection with your OVHcloud customer account, in order to have your request analyzed by our complaints service.
Thank you for your understanding and patience.
I look forward to our return and wish you a good day.
Your OVHcloud advisor.
^LaiM
Reply from OVHcloud - France
Hello Arnaud,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
DNS server change extremely slow. Their support was a joke.
Their registrar service is absolutely awful. Changes that should take a few minutes or hours for full propagation takes days instead. Trying to switch to cloudflare NS took an eternity, the support was useless. 4 days without access to our domain. Absolutely disastrous experience.
January 21, 2026
Unprompted review
Reply from OVHcloud - France
Hello there,
I'm truly sorry to hear about the difficulties you've encountered with DNS server changes.
At OVHcloud, we strive to provide efficient and reliable services.
The propagation delay for a change of DNS servers can take between 24 and 48 hours. It does not depend on our services but it is the standard deadline.
To better understand what happened and assist you further, could you please provide more details or the ticket number related to your issue?
Best regards,
Homéfa S.
Very bad hoster for using it for 3…
Very bad hoster for using it for 3 years. Not stable, horrible UI, too much menu with no sense, very long delay to do ANYTHING.
We are moving all our systems into another hoster which is not a danger for our company.
January 12, 2026
Unprompted review
Reply from OVHcloud - France
Hello,
Thank you for taking the time to share your experience with OVHcloud on Trustpilot.
We are constantly improving our customer interface to offer a better user experience.
Trustpilot reviews help us identify areas for improvement that our customers expect.
This is why I have just sent you a request for information to analyze the difficulties encountered.
In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh or XXXX-XXXX-XX
Best regards,
Virginie D.
[EDIT] 01/15/2026,
Hello,
Thank you for the identification points provided.
No ticket is visible on your customer account.
I note that you have activated the new version of the Control Panel, which is still in BETA.
If you encounter an anomaly, please feel free to create a ticket to provide us with the details of the situation encountered.
Best regards,
Virginie D.
Trying to get back a domain
As to your support, my unique problem is that I was quite obliged to deal with my problem in english, because no french-speaking person available and I was in a hurry.
Besides, it looks like OVH did the best he could : speed, understanding of the problem and my questions, accuracy...
Maybe the rules could be adapted to take into account cases like mine, even with some kind of penalty (not necessarily financial).
Because it would be quite dramatic to loss a domain carefully created.
Thanks
January 7, 2026
Unprompted review
Reply from OVHcloud - France
Hello Micro,
Thank you for sharing your experience and for your kind words about our support team. We're glad to hear that despite the language barrier, our team was able to assist you promptly and effectively.
We understand the urgency of your situation and we're committed to finding solutions that work for our customers. Your feedback about needing to communicate in English when French support wasn't available is valuable to us. We're constantly working to improve our support services and your input helps us identify areas for enhancement.
We're relieved to hear that your domain issue was resolved and we appreciate your understanding throughout this process. If you have any further questions or need additional assistance, please don't hesitate to reach out to us.
Thank you again for your feedback and for being a valued customer.
Best regards,
Homéfa S.
Ongoing Issue With Abuse Report Identification
I reported spam originating from OVHcloud servers through their official abuse reporting process on August 27. I did not receive any response.
After waiting more than a month, I left a Trustpilot review on October 7. OVHcloud replied on October 13, requesting the abuse report file number. However, their abuse report form does not provide a report number; it only generates a confirmation code.
I provided the confirmation code on October 14.
After receiving no further follow-up, I left another review on December 26. OVHcloud again requested the abuse report file number. I therefore submitted the abuse form once more, but again did not receive any abuse report file number.
I have already provided my name, email address, and report dates, which should be sufficient to identify my abuse reports within their system.
January 7, 2026
Unprompted review
Reply from OVHcloud - France
Hello Yigit,
Thank you for providing feedback via TrustPilot. We are sorry for the inconvenience.
As indicated in your previous opinion and after analysis of the information provided to us.
I don't see any files being created in the process.
Please send the information required for the report to the address "abuse@ovh.net":
The complainant's contact email address
Service(IP):
URL(s):
Contact reason:
Logs:
Once our "Abuse" team has received these elements, your request will be analyzed and a response will be provided as soon as possible.
We can also relaunch your request internally so that we can shorten processing times.
Thank you for your understanding and patience.
While we wait for our return, I wish you an excellent day.
Your OVHcloud advisor.
^LaiM
After an initial chExcellent OVHcloud support.at discussion
After an initial chat discussion, they suggested a phone call since the issue was complex.
The team then called me back three times within three hours to follow up and make sure everything was fully resolved.
It’s been a long time since I experienced such efficient and dedicated customer support.
Special thanks to Brandon for his professionalism and outstanding help.
January 6, 2026
Unprompted review
Reply from OVHcloud - France
Hello Basile,
We appreciate you sharing your experience with us. We are happy to hear that our team provided efficient support and quickly resolved the complex issue. We are grateful for your positive feedback.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best regards,
Homéfa S.
Good service / Support / good hardware
Good service, good prices, pretty good support :)
January 6, 2026
Unprompted review
Reply from OVHcloud - France
Hello Siggy,
We're happy to hear that you had a positive experience with our service and support. We appreciate your feedback and your recognition of our prices.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
OVHcloud Support team
OVH Support Review
OVH support was quite responsive and was able to help me with my situation. I've hardly ever had any problems with OVH and I hope it stays that way. Thanks again to OVH support!
Ticket ID : CS14427697
December 26, 2025
Unprompted review
Reply from OVHcloud - France
Hello Martin,
We appreciate your positive comments about our support. I share it with Joanna.
We are delighted to hear that we have lived up to your expectations. Customer satisfaction is our priority.
The entire OVHcloud support team remains available if required across all of our channels (by phone, ticket, livechat or social networks).
Best regards,
Virginie D.
Replaced defective drive
Baremetal server with the Standard level of support.
A mirrored drive began to grow the number of Offline uncorrectable sectors on a bare metal server. I "googled OVH request replacement drive" and read their online guide. I ran the appropriate tests to gather the required evidence, raised a support ticket for a disk replacement to prevent data loss and even though it was the Christmas period the ticket was picked up well within the support response time and the drive promptly replaced.
OVH have good online guides and good server prices. I do not expect a hand holding level of support at this price range although reading recent reviews here seems to show they would offer it if asked.
I have been an OVH customer for around 10 years. As long as they continue to offer the servers I need at a decent price, have a good stable network and respond to tickets when raised I don't think that will change.
Wishing the OVH team an early Happy New Year!
Ticket number CS14406761
December 29, 2025
Unprompted review
Reply from OVHcloud - France
Hello Brian,
The whole OVHcloud team sincerely thanks you for taking the time to share your experience on Trustpilot.
We’re delighted to know that the replacement process went smoothly and that our support team was able to assist you promptly, even during the holiday period.
Your long-term trust and satisfaction truly motivate us to keep delivering reliable servers, helpful documentation, and responsive technical support.
Please don’t hesitate to contact us any time via ticket, phone, live chat, or our social channels, we’re always here to help.
Wishing you an excellent start to the year, and thank you again for being a loyal OVHcloud customer.
Best regards,
Dieynaba K.
Fast and helpful support
Thanks to OVHcloud support and Laurent C. for helping me remove the commitment on my VPS.
The issue was handled professionally and solved successfully.
Ticket: CS14032281
December 22, 2025
Unprompted review
Reply from OVHcloud - France
Hello Dan,
Thank you for taking the time to submit your feedback on Trustpilot.
We are delighted to read your positive feedback regarding the support you received from our advisor Laurent.
Your satisfaction is our priority, and we are pleased that your request has been processed professionally and efficiently.
Your experience reflects our commitment to providing quality support and resolving customer situations quickly and satisfactorily.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
I've been having a great experience…
I've been having a great experience with OVH. The servers are fast and always available.
December 16, 2025
Unprompted review
Reply from OVHcloud - France
Hello Diogo,
Thank you for sharing your positive experience with OVHcloud on Trustpilot.
We are delighted that our servers have been able to meet your expectations in terms of speed and availability.
We are proud to offer high-quality infrastructure that allow our customers to enjoy a smooth, uninterrupted user experience.
Our maintenance team works tirelessly to ensure the availability and performance of our servers, and we are happy to see this reflected in your experience.
We continue to invest in modernizing and improving our infrastructure to offer even more value to our customers.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Worst customer service ever !
Worst customer service ever !
OVH cut our DNS service on friday evening. There was an open invoice that was due on the 15th, Friday was the 12th. We're still not sure that the open invoice was the reason, but is it was they were at least 3 days too early to cut the service. There were no warnings.
This caused a lot of problems - we're an operational healthcare company with real doctors and real patients as 'customers'.
OVH has been completely unresponsive to our probes for information sice the incident. Not accessible over the phone, no response on the ticket and no response on the chat.
December 12, 2025
Unprompted review
Reply from OVHcloud - France
Hello Stefaan,
We are sorry to hear about the issues you have experienced.
However, we note that we have not received the necessary information from you, which prevents us from accurately analyzing the situation and providing you with appropriate assistance.
The entire OVHcloud support team remains available if you would like us to review the situation, through all our channels: by phone, via ticket, through live chat, or on social media.
Best regards,
Dieynaba K.
I recently had an issue regarding a VPS…
I recently had an issue regarding a VPS with an automatic commitment (ticket CS12930602) and I was very pleased with the professionalism and efficiency of the OVHcloud support team.
Both Victor and Michał handled my request for service cancellation and billing adjustment with clarity and transparency. Communication was polite, precise, and solution-oriented. I appreciated that they explained all available options and processed the invoice correction, including initiating the refund.
The entire process was smooth, fair, and customer-friendly — exactly how technical and billing support should be. I have been an OVHcloud customer for many years, and this experience once again confirms the company’s reliability.
Thank you to the team for the assistance and professional approach!
December 9, 2025
Unprompted review
Reply from OVHcloud - France
Hello Andrei,
Thank you for taking the time to submit your feedback on Trustpilot.
We are proud of the commitment of our technicians, such as Victor and Michał, who worked to resolve the situation encountered in an efficient and transparent manner.
We are pleased that you appreciated the clarity and accuracy of the communication, as well as the speed of the proposed solution.
We strive to maintain an optimal level of support and are pleased that we have been able to achieve this goal for you. We are committed to continuously improving our services to meet your needs.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Thank you to Deborah.P for taking care…
Thank you to Deborah.P for taking care of my request; I will now be patient.
December 5, 2025
Unprompted review
Reply from OVHcloud - France
Hello,
Thank you for taking the time to share your experience with our teams on Trustpilot.
We are delighted that Debora has been able to meet your needs and provide you with effective support.
We are proud of our support team, who work hard to deliver an optimal customer experience.
We are aware that patience is sometimes required when it comes to resolving certain technical situations.
We strive to continually improve our processes to reduce processing times.
For any additional requests, our technicians are of course available by phone or ticket, via Live chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
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