OYO UK Reviews 

FRAUDULENT = do not trust this sham outfit, try to nearly treble the price after you have paid.

Booked and paid in full. Called Oyo to cancel booking days ago. No response, no refund, no email. Torturous process trying to get through to Oyo on the phone. Update: After 21 days of posting here, still no refund. From a tech company. Yet Oyo reply here daily with bland AI responses that you’ll see in all reviews of everyone who, like me have been scammed. Update: Oyo have emailed and sent SMS messages saying they have ‘initiated’ a refund. I wait to see 1. If this actually happens and 2. If this update triggers another AI response.

This whole set up appears to be an elaborate sham. I needed to cancel a booking, and have tried emailing them and the email just bounces back as undeliverable. I have tried several different phone numbers and as soon as you mention that you want to cancel the line is cut off. Their on line log in doesn't actually work with the OTP's they provide.
Finally I gave up and have reported it to my card company as a fraudulent transaction.

OYO responded to my review but quite frankly after having already wasted a couple of hours trying to elicit a response via the usual channels and having seen lots of other similar reviews, I am not inclined to correspond with them via this channel.

2nd Update
My booking reference is 076P5211. You will have all my details from that. I will expect to hear from you directly by 5 p.m. UK time today.

3rd Update
I have given them the booking reference that they gave me and now they are asking for my contact details. I am not prepared to share those on a public forum. However I will share this - the booking was for 2 rooms for 1 night on 11/05/2026 at the Gloucester Robinswood Hotel. You can surely trace the booking from the reference that YOU supplied, and from these additional details. When I managed to get through on the phone you recognised my booking number from my phone number, so it must work they other way around. Please contact me directly using the contact details you must already have. I will not enter into any further correspondence via this forum.

Edit - no one has contacted me, following this review but I have managed to cancel my booking by calling 020 388 70032.

Booking number - CH478134

Due to a change in travel plans, needed to cancel room, which was within my rights.
Link to cancel room, on original email, takes you to a chatbot that is supposed to send an OTP, in order to cancel room. But no OTP comes through.
Rang hotel directly and they said they would email Head Office to get room cancelled.
Also sent multiple emails and had no response.
Room still not cancelled.
Will have to ask credit card to do a chargeback.
Never had such poor experience from a hotel booking site.

This company intentionally makes it impossible to cancel a reservation. I am reporting them for fraud. I may be out $1,500+ because of this company.
I made reservation for the OYO Lonsdale in Oxford. Received email that had no details of reservation (dates, property, policies) only a confirmation number and a web link for further information. On Sunday, April 12th decided to cancel reservation and used the weblink and confirmation number only to be directed to go to AI chat for cancellation policy; was told after 3 days prior to reservation could get 100% refund. Asked to cancel and was told that I needed to contact Expedia; I had not booked through Expedia and had no information on how to cancel. (Apparently, OYO uses an Expedia platform for bookings. This is not apparent in any way nor is there any contact info for Expedia in email confirmation.) Called toll-free US number on property website to cancel and was told by “Jake”, a person, that the number was for new reservations only and that I would have to call another number that he provided. Called that number and got AI-generated “Justin” who said that I had to contact my booking website. I had booked through link on property’s internet page. Went back to link and confirmation ID in reservation email and told the chat that I wanted to cancel. Got “sorry that you want to cancel” message but no confirmation of cancellation. Since I had no information on how to cancel, I decided to call the property in the UK directly when it had staffing (according to website, no onsite person 10pm-7am) on the next day. On Monday, April 13th (the next day) I called the property directly at 6:27AM Eastern Time and person there said that I had to contact OYO, he gave me a phone number; that number did not work. Called him back and he said that there was nothing that he could do. Went back onto the AI chat (using confirmation number and a web link) and demanded to cancel. Received response that my matter would be escalated to the appropriate team. Never heard anything further. I have documentation of all of this.
28Apr26 UPDATE: Company contacted me via Trustpilot on April 17th, 11 days ago and asked for more information to resolve issue. I provided information and never heard from company again.

OYO - thank you for getting in touch - booking reference is JEOZ2387.
I look forward to hearing from you advising of cancellation of booking and refund.
Many thanks

Like other reviews, I am unable to cancel a booking which I have made for October 2026. Every link on their website takes you nowhere. The AI support does not send OTP codes, I have tried 3 times to cancel via Manage Booking Link. I have telephoned every number I can find and either get put on hold or disconnected. I have emailed the email addresses in the cancellation policy and they are rejected as undeliverable. You cannot get hold of a person to speak to, I would never use this company again - do NOT book directly with them. Very poor service in this day and age. I am very stressed and upset about this.

I stay in hotels a lot as I travel for work.
This must be the dirtiest hotel I have ever stayed in.The carpets were so soiled it looked liked a CSI crime scene.

The bathroom was dirty the sink area was mouldy and hair in the shower tray.

I found the bed uncomfortable so I decided to attempt to investigate I found to my horror the mattress was heavily stained .
I reported several times to the staff and the manager with pictures ti support my claim .They simply were not interested.

AVOID!! Booked a hotel through this company and couldn't login to look at the details or cancel the booking. They send a pass code to your phone to login whinlch never works, and the number they have to ring is automated with no option to speak to anyone.

They wouldn't let me cancel my booking..then they claimed to my credit card company that I stayed at the hotel. I didn't.

My credit card company said they have never seen a company as bad as OYO.

Thankfully after looking the reviews on Trustpilot, my credit card company refused to pay these liars.

I would give zero stars if I could. I booked and paid for a hotel through OYO, only to arrive at 11:00 PM to find the property permanently closed and gated. I was left stranded in the middle of the night and forced to pay for alternative accommodation out of pocket.

Since then, OYO's "customer support" has been an absolute nightmare. I have called multiple times and was promised "urgent escalations" with a 24-48 hour resolution. Not only did they fail to follow up, but they also stopped responding to my booking via the chatbot. To make matters worse, it appears they began filtering my calls, as I could only get through to a human when I called from a different phone number.

This company is selling inventory for businesses that don't exist and then making it impossible to get a refund. This is an unacceptable way to treat customers. Avoid at all costs.

Booking Reference: XGZV8061

PS to fellow travelers: If you are in this same situation and OYO is "escalating" your case without actually refunding you, do not wait. Based on my experience and many others, their support lines may eventually stop connecting you. Contact your bank or credit card provider immediately and initiate a "Chargeback" for services not received. It is often the only way to get your money back from this platform once a property has closed.

Dreadful experience with this outfit.
Like many other reviewers the customer experience is woeful.
Tried to cancel a booking. OTP code isn't accepted. Telephone contact is cut off. No way of getting a response from Oyo.

My booking reference is EGMW6215.

Just cancel my booking.

STEAL YOUR MONEY STAY AWAY offer a refund and you never get it

The level of their onlie servce is shocking!
i have spent a week trying to cancel this via online and the telephone which traps you in a endless loop with no OTP being sent when requested (despite being sent instantly when it wants your phone number on mobile) and the uk number constantly disconnect after getting out its loop of options .

This has left me completely stuck with no way to cancel what should be a straightforward booking.

As constructive feedback, OYO seriously needs to:

Ensure their customer support lines are functional and reliable
Fix OTP delivery issues so customers can actually access their accounts
Provide a clear and accessible cancellation process

I am requesting that this booking (Y5KB5320) be cancelled immediately and that no charges are applied.

At present, this experience has been frustrating and unacceptable. I hope this review prompts a resolution.

My complaint is being ignored. I have made a complaint to OYO Rooms senior management about shocking treatment at the Landmark Hotel Dundee. Despite being asked, and providing, details of my booking, I have not even had the courtesy of a reply.

OYO Rooms: please do not ask me for contact details etc, as you already have them. Please reply to my previous reviews where I have already given you this information. It is now 6 weeks on, and you have not even had replied to indicate that you are investigating. I do not want an automated or bland response, I want to know that you are taking my complaint seriously.

Edit after OYO Rooms response below:
Quite clearly they have not read my review above. Once again I have been asked for contact and booking details, and no response received so far, again.

Another edit for OYO: I booked directoly with the hotel so I don't have a booking ID that you will find on your system. Please either contact the hotel directly, or email me for details. I don't really want to name and shame your employees publicly. however if you continue to ignore my simple instructions I may be forced to.

Another edit following OYO's unhelpful response:
I have already taken up my complaint with the hotel, who have referred me to Mr. J. I at OYO Rooms. I have emailed Mr. J. I. several times and not had the courtesy of even acknowledgement of my email. I know the email has been received as I have had automated responses.
It is clear to me that OYO and Mr. J. I. do not care about their customers' experiences. This is a dreadful way to run a business.

Another response: you say "They will be best placed to review your complaint and provide the necessary resolution. We appreciate your understanding. If there’s anything else we can assist you with, please feel free to reach out.~dc"

Yes, this is something else you can do: please contact Mr. Jeffrey Imbaraj and ask him to read and reply to my email of complaint. The hotel told me to escalate to him and he is ignoring my emails. If he is not the right person,please provide me with a named contact and email address to whom I can send my complaint to.

Another response - you are not being helpful - I have already reached out to the hotel and they have referred me to OYO, specifically Jeffrey Imbaraj.
Once again, I request that you contact Mr. Jeffrey Imbaraj and ask him to respond to my email complaint.

OYO Rooms keeps adding a comment for me to contact the hotel. The hotel has asked me to escalate to Mr. Jeffrey Imbaraj at OYO Rooms. Please do this!!!!!!

Anothee response 5-April: PLEASE READ THE DIALOGUE: THE HOTEL HAS ASKED ME TO ESCALATE TO OYO ROOMS - PLEASE DO SO!!!!

Shocking experience with OYO rooms. Booked a hotel room at the Gloucester robins wood hotel, upon paying, the confirmation email had provided the wrong date. I chased this up with the hotel, who cancelled the booking and rebooked for the correct date. I’ve since been advised by the hotel manager that this correct date has also been cancelled, but not yet received a refund. The manager advised that he would have to contact OYO themselves for the refund. I have also contacted OYO several times via email asking for the £83 refund, but had absolutely no correspondence

Update, hi, my booking reference is CZB47420. Please can you email me on the email address attached to that booking reference number, as I am unable to attach an email address to this response

I have specifically stated that the booking I made was for the 18th March 2027, not 2026 - I had no intention of booking the 18th March 2026. The date I booked was for next year and whilst the booming was confirming, it had reverted to the day of booking (18th March 2026). This was not my error and was a glitch in the system, hence why I was requesting a refund within minutes of the booking. I have spoken to the hotel
Who have stated that they have had similar recent issues with the OYO booking system, in that customers have had their booking reverted to the day of the booking upon the confirmation, rather than their intended date. This really is not acceptable

Well I am reaching out. I want my refund as this error in YOUR booking system, which apparently is quite common, has resulted in an incorrect booking. Should I not receive the refund of £83 I will be seeking advise from the finial ombudsman.

Booked and paid through wowcher - now Oyo trying to charge me again. No help on phones - email requesting higher price than they say is on the booking - booking nuumber LU6A3571

Will never stay with OYO again.
Stayed at Manchester on Portland and booked direct through OYO. Upon check in I was advised there was no room booked in my name, despite me providing booking confirmation.
Eventually allocated a room to me which was awful, directly outside the window as an air/heating conditioner unit that was noisy we had no sleep at all. I asked for another room but was advised that was the only one available.
Upon check out I received an email from OYO telling me my room number allocated to me which was different to the one I’d been given and would have been away from the noise.
There were also not enough towels in the room for the 2 of us, just 1 hand and 1 bath.
Staff on reception were not at all interested about our concerns.
I have spent the last 2 weeks trying to speak to customer services for a refund but no response and the hotel reception forwarded my complaint to their customer services team for hotels in India!
Avoid this hotel and this chain, appalling customer service.

If I could give OYO minus stars then I would. We booked a non refundable room with them as they said they could provide a cot for our 6months old. They emailed after the booking saying they can't provide a cot so I asked for a refund which they agreed to. However, they refused to authorize the refund with booking.com and continued to tell me they had. Booking.com confirmed that OYO hadnt once told them to process the refund OYO continuously deflected and after HOURS on the phone to them and Whatsapp, they would disconnect the call "by mistake"
They sold me the wrong product and refused the refund and it took me days of phonecalls to have it processed. Do not book anything through OYO they are clearly out to scam people.

Edit: their comment requesting my details is null and void as they haven't provided a way to contact them. Likewise, I spoke with them several times a day for about a week and still they refused to process my refund despite telling me that they had. They do not care about their customers at all.

We booked a stay at Newquay Beach Hotel for the end of this month and have until the 27th to cancel, however trying to cancel is impossible as every option just sends you in a loop that gets you nowhere,
Tried pressing manage booking this takes you to cancel booking this then direct you to chat with OYO,they send you a otp that is not recognised so you say connect to an agent, they give you a number to call that gives you 3 options none of which helps with cancellation then cuts you off.
So tell me how am I supposed to Cancel?!!
Will be taking this further if not resolved soon

How would you like me to supply these details when the whole issue is I can’t contact you

First and last time, I have booked with OYO. It's a complete scam! I‘m trying to get my money back, but the contacts to oyo don‘t exist. Hands off!