OYO UK Reviews 

We booked a stay at Newquay Beach Hotel for the end of this month and have until the 27th to cancel, however trying to cancel is impossible as every option just sends you in a loop that gets you nowhere,
Tried pressing manage booking this takes you to cancel booking this then direct you to chat with OYO,they send you a otp that is not recognised so you say connect to an agent, they give you a number to call that gives you 3 options none of which helps with cancellation then cuts you off.
So tell me how am I supposed to Cancel?!!
Will be taking this further if not resolved soon

How would you like me to supply these details when the whole issue is I can’t contact you

First and last time, I have booked with OYO. It's a complete scam! I‘m trying to get my money back, but the contacts to oyo don‘t exist. Hands off!

Wish I read the reviews before hand,I'm trying to cancel my booking and can't get anywhere spent lots of time on the bot and directed to call which cuts off what a terrible company I will be reporting to trading standards as they are not providing any sort of customer service but quick enough to take the booking-okay thanks for getting back and issuing the refund

What an experience. I tried to amend a booking on 12th March 2026 for a hotel break on 14th March 2026. All I wanted to do was to move the trip forward a few weeks for sometime in April 2026. Unfortunately, this couldn't be done after speaking to several people in India with poor English, a bot and a log in system that didn't work.

After an hour of frustration, I finally spoke to a lady who I could understand. I foolishly paid for this holiday in advance but hadn't accounted for me and my partner being poorly. Eventually, after about 10 minutes of the lady going back and fourth with her boss, the lady agreed to cancel my booking. I am now in receipt of an emailed confirmation of my cancelled booking, but I am concerned after reading the reviews that I am going to have to fight to get my refund. It was my intension to re-book a different date but I am relucent to do this until I get a refund. Thank god, I paid by credit card, at least I have somewhere to go if OYO refund me.

OYO, I really would like to re-book the hotel that I had to cancel. As long as the payment is refunded within 7 days then I will re-book. If I have to wait any longer then I will book elsewhere. I will update my post when I get a refund.

Terrible service
Trying to cancel a reservation which is turning out to be impossible. When booking I selected to pay later, but the payment has been taken.
Surprised a company like this is in place, going round in circles between chatting to a bot to a phone number that disconnects. I want a full refund

I booked the hotel for 9-11 march 2026. Which I am currently on. I received an offer for extra stay and I paid for another day.
While returning to the hotel in the evening I was informed by the reception that they have new codes. I said I don't need new codes for the same room. That is when he said that there's a duplicate booking. He gave me a number to call I made calls to the Customer Experience Group but I couldn't get any help.
The hotel reception was adamant that I had to leave by 11, which is understandable and I agree with since I would not want another person to get inconvenienced.
My rescue came from Akshay from the customer support group after understanding my frustration and he has initiated cancelled the booking and initiated the refund.

Had booked a voucher through Groupon for dinner bed and breakfast and drink on arrival, but when we arrived we were told the bar and restaurant were closed and we told her a refund just to email head office, which we done as soon as we got into our room, had no reply. Also called on 4/2/26 and was on the phone for over an hour, and told they would follow up in email to get refund processed... Still nothing. Have tried to email both emails address today and both are just bouncing back. Terrible customer service. Reference Jaez8951.

Upon arrival on 2024 at the property, we discovered that it had not been affiliated with OYO for over a year. Despite this, OYO charged us in advance, leaving us stranded on the street and paying for a service that did not exist.

P.S They have many properties like this that can be booked online, but are not physically available.

Update (2026): More than two years has passed since this incident, and we have yet not received a refund, a formal response, or any form of resolution.

My friend and I are currently unfortunately staying in their Bristol hotel. On arrival, we were greeted by a police cordon at the end of end the road, which we shortly assumed was something to do with the Cosplay event we didn’t know was going on in the hotel, and later found out it was due to the unrest and protesters here today. After checking into our room later in the day we headed out for dinner.
At just before 2am, we were woken by a man entering our room despite us having deadlocked the door. As two girls staying here together, the fear and shock was off the scale as we shouted at the intruder to get out of our room. Once the intruder had retreated following our repeated shouts, we checked the door to find it didn’t lock at all, and despite putting the deadlock on, from the outside, anyone could just open the door and walk in. We both tried to call reception for help, but after 15 mins, my friend went downstairs as they had not answered, whilst I stayed with our belongings in our room. Both of us felt incredibly vulnerable and shaken. After waiting for reception to answer the phone for 20 minutes, I finally got through to reception to be told they knew of the issue because ‘the other lady has just told me, someone’s coming up now’ and a gentleman came up to check the door and try and fix our lock. It turns out the batteries had gone in the door, what looked like standard AA batteries, no central connection, is all that powers these doors. The person in reception had told my friend the phone was not working when she questioned why no one had answered, so she was shocked to learn that they had just answered my call. When we challenged that, they said maybe they’d turned the volume down. On a day when there is so much unrest in this city, two women staying together in a hotel in an unfamiliar city should not be put at this level of risk. The baggage charge we paid to have our luggage stored all afternoon before we could check in is laughable knowing now that once we did check in to our room, anyone could wander in and help themselves to our belongings.

We are now both sitting up in bed, too on edge to settle down and try to sleep. So much for our catch up after so long, and idea to go wedding dress shopping tomorrow for my upcoming wedding.

Shocking on so many levels. I can’t believe we have no option but to sit this out here until the morning.

Bristol Grand Hotel by Sunday… or should this be rebranded to Bristol Grand Hotel Dead by Sunday?!

Booking reference listing the wrong room has just come in. Have you now charged me twice? There are two payments pending on my credit card.
Booking ref: NRMQ8198

Still no response abd I see now this is a regular complaint looking at your shocking reviews.

To add to this issue..

On a day when there was so much unrest in the city centre, two women staying in a hotel in an unfamiliar city should not be put at this level of risk. The manager (Fuzi) who fixed our lock agreed the situation was totally unacceptable and said he would log a report immediately, to enable us to escalate this issue and that he would ensure we had no charge to our room in the interim.

When we came down to reception to check out, we asked what was happening with our refund, and the morning staff had no idea about the incident that had taken place. We asked if there had been a handover, which we were assured there had been, but no one was aware of the events of the night before, so we had to relive and recount the experience yet again. We stated that the baggage charge we had paid to have our luggage stored all afternoon before we could check in is laughable knowing now that once we did check in to our room, anyone could wander in and help themselves to our belongings and asked for a refund, which they said was not possible to do and could not find the charge, despite showing them the receipt and card payment confirmation.

Whilst we were talking with the front of house staff, Tyler the manager for Shakti, the linked restaurant, heard our conversation and was the only person at any point during the whole time who asked if we were ok, despite not being employed by the hotel. None of the hotel staff followed up with us to check in on our wellbeing, update us on what was happening, or to tell us that they had logged the incident – which clearly hadn’t been done.

12 March and still no response. This is ridiculous and incredulous. I’ve seen your other reviews now, you give your stock response below and never action or resolve. This is utterly disputable behaviour. I will further escalate this.

13 March
Please reply to my complaint. I have heard nothing from you at all. This is shocking. Your lack or response shows the same level of care we were shown during and after the incident.

16 March
A week has now passed and still no response. We will be escalating this to Trading Standards.

Booked 2 rooms for 14th march with free cancellation before 12th March. Have been trying to cancel and get refund on 5th and 6th March. The process just doesn't work. The main phone number cuts out if you select manage booking option. There is a second number for Sunday Hotels which responded. They couldn't give a refund but gave me a new service number which again cut out. Got through to actual hotel reception who recorded my cancellation but have no faith it will result in anything.

Awful experience, never ever get involved with this company. I booked a room via booking.com and was reluctant however was the only option at short notice for a family funeral. We arrived late the first night, the staff at the hotel were lovely. The second night I came back to shower and the bathroom was filthy, I have all of the photos to prove this. We got offered to a second room to find urine and the remains of someones dinner in the toilet bowl. We requested for a refund, the hotel agreed and again I have all of the evidence however, OYO, have not done this yet and are refusing to issue a refund. Awful customer service from OYO and better still, they write to me asking for a review of their service!

Previously left a review however it was removed

My experience with Oyo

Human Interaction and Customer Service
Extremely poor, at no point do you get talking to a human, customer service phone numbers don’t work. However they spam you with multiple emails to complete check in process. If you have issues expect issues with resolving

Hotel itself
While the location was ok, the hotel itself poses serious safety concerns which should be highlighted. I booked to stay a night in this hotel based on pictures I seen. The room I got did not look anything like the photos, was dirty, heating didn’t work and no hot water for the time I did spend there
I end up leaving at 10pm due to serious issues with the door, you could push the door open from the outside I had reported a couple of hours prior to my decision to leave citing safety risk to myself and my partner with a door that could not be securely locked.

Since I have left I’ve spent the last 2 weeks trying to reach a human which I am still struggling to do

Update - 16th March

Still no emails from anyone in Oyo, despite multiple attempts to get through to them. No refund despite the response to my feedback.
My one goal is to ensure that they look at safety as number 1 priority and ensure guest safety is treated seriously

STILL NOTHING!!
Promised a refund for a terrible terrible hotel 21 days ago- email said it would come through in 7-14 days and after 35 minutes on the phone to INDIA I am now told to wait another 14 days!
They have no intention on refunding me. SCAM SCAN SCAM. Terrible service a waste of hours of my time.
Booking reference RFMI1466
OYO give some answers to your terrible service!!

I've been trying to cancel my booking without any success. Chatbot doesn't work. OTP code required to cancel the booking is not sent. Email mentioned in terms and conditions to cancel a booking does not exist.There is no way here to provide additional information to you if you don't share your contact details.
UPDATE: Finally they contacted me after writing this review and managed to cancel my booking. Thanks for your support.

Our room was cancelled 5 days before we were due to go as they had overbooked. We had booked months in advance and as there was a big event in the city and the hotels were booked or expensive. They purposely cancelled our stay as they put the prices up and could get more for the room we booked.

Arrived at hotel in Clair St Cardiff for the rugby to find our booking through Airbnb was a scam!!!! Totally raging I was !! We could not talk to the manager as he lives in India. The reception staff were at a loss as to what they could do as the hotel was full. Ended up at the Travelodge and still waiting for someone from OYO to contact me either to discuss my refund or the fact I was scammed. AE

contacted Walton Hotel and Spa a few days ago to check availability using a Groupon voucher. The receptionist advised that they offered better rates if I booked directly, so I proceeded to book a two-night stay. I was told payment had to be made through their central reservation partner, Oyo, and I paid online using the link they sent.

The following day, due to a change in circumstances, I attempted to amend my dates. When I called the hotel, I was told to contact Oyo. As it was the weekend, they did not answer, so I also emailed them. On Monday, when I finally reached them, I was told they needed to check their terms and conditions and asked me to call back in 15 minutes.

In the meantime, I contacted the hotel again to check availability for alternative dates. I was then informed the booking could not be modified, but that I would receive a full refund because I had contacted them within the cancellation period.

When I called Oyo again to query why this had not been explained earlier, they said they were still reviewing the policy and could not cancel the booking themselves, advising me to contact another department. The hotel, however, insisted that cancellation had to be handled by Oyo. After more than an hour of being passed back and forth between the hotel and Oyo, I was finally given yet another email address to request cancellation.

During this process, one staff member, Souvik, was particularly abrupt and dismissive, stating he would cancel the booking and confirm by email. Despite this, I was still redirected to another department afterward.

I am extremely disappointed by how complicated and stressful this process was. Booking directly with Walton Hotel and Spa proved far more difficult than expected, and after reading numerous negative reviews about Oyo, I feel even less confident in the arrangement.

Based on this experience, I would not recommend booking directly with this hotel, and I will not be visiting in the future.

I run a hotel, and was called by Kritika, who told us that she works for a Cost of Living Crisis charity and they wanted to book 5 rooms for two weeks for their employees who were coming to our area. Sounded too good to be true of course but we gave her our email address and the info she sent us was not what was discussed on the phone. Her email address was from OYO and they essentially are sourcing hotels to share on their platform for a ridiculously low rate. Not interested in your lies or scams!

What a shambles the Newquay Beach Hotel we stayed from the 8th of February for 3 nights and I paid for breakfast as well and on arrival I was told they are not serving breakfast a said to go over the road at the Great Western for breakfast and Pay Again.
The room was dirty holes in the sheets no staff in the hotel other than one person on the desk utter disgrace he said he couldn't refund me the money but call this number and someone will but surprise surprise no one picks up the phone and you just get cut off nothing but a scam so no refund 😡😡
PLEASE AVOID

Absolutely terrible! Have been trying to cancel my booking since yesterday as I no longer need it, but can't. You select the option to cancel booking but OTP either doesn't arrive or doesn't work. You can't get through to speak to anyone, are just continuously sent back to online chat which tells you to phone the number, so am going round in circles. DO NOT USE THIS COMPANY!!!!!!!! Would give zero stars if it was an option.