I order a top and pants find out it wasn’t delivered and the tracking number does not exist ie says wrong address and then tracking number doesn’t now exist when I emailed delivery company .. stay awa... See more
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Placed an order before Christmas and took ages to arrive! Had poor communication with Oyrosy! Garment was very poor quality and looked nothing like pictures online when order was placed! Requested... See more
I have been ordering garments from Oyrosy and have always been thrilled with the quality and fit. But one time recently, I received a jumpsuit and the fit was too small. I emailed customer service to... See more
The quality & fit are horrible of the dress I purchased. I’ve been trying for over a month to return it for a refund without any luck. Their customer service & return policy are as poor as their merch... See more
Company replied
Breach of guidelines
This company is a scam!
This company is a scam!
Cannot return items without sending to a sketchy residential address in China, for which they dont provide you with a residential ID
March 21, 2026
Unprompted review
Reply from Oyrosy
We’re sorry for the frustration our return process has caused you. We tried to find your order using your name but couldn’t locate it.
Could you share the email linked to your account or your order confirmation email? This will let us find your order right away and help resolve the return issue for you.
We’ll respond quickly once we have this info.
Our email: support@oyrosy.com
Oyrosy Team
Excellent experience with OYROSY
Excellent experience with OYROSY. Despite my small order, they accommodated me and even provided a free replacement. Their customer service was outstanding, and the clothing quality exceeded expectations.
I'm extremely satisfied and highly recommend them for their
professionalism and care.
March 20, 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
I was excited to order from Oyrosy…
I was excited to order from Oyrosy because of their huge inventory of faux suede and so many CUTE tops, dresses and jackets. I ran into an issue with a chiffon top I ordered in a L...but it was still too small. I normally wear a L or XL depending on cut. Aurora the Customer Service Rep was WONDERFUL. They are going to send me a different size...no cost to me. I will definitely shop here again. Oh, and the quality of a little fringed jacket (faux suede) is excellent!
March 19, 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Oyrosy Best Customer Service
I had a wonderful experience shopping with Oyrosy. From the beginning, their customer service stood out as truly exceptional. When the first item I received didn’t fit properly, I reached out to them, and they responded quickly and professionally. Not only were they prompt in answering my emails, but they also took a very proactive approach to resolving the issue. They generously allowed me to keep the original item and immediately sent a replacement in the correct size at no additional cost. The new item arrived quickly, and I’m very happy with the quality, the fabric feels great and is clearly well made.
The fit was also perfect. I am usually a size small, but I initially ordered an extra small thinking the items might run big. However, they actually run true to size, so the replacement in my correct size fit exactly as expected.
It’s rare to find a company that is this attentive and customer-focused. I highly recommend Oyrosy and will definitely be shopping with them again!
February 18, 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Return Experience
The Custom Service was above an beyond what I was expecting. Very prompt, and when they could not get me a replacement, they helped me find another product I like just as well. The quality of their items is top notch. My other order was perfect. Thank You!
March 16, 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Buyer Beware
I ordered a lovely velvet pants suit. 8 weeks, later, after I filed a complaint a package arrives. It contains only pants. No top. The pants cannot be worn without the top. I asked for a refund, nothing. Buyer beware. I am filing with better business bureau.
January 6, 2026
Unprompted review
Reply from Oyrosy
We are deeply sorry to hear about your frustrating experience with your velvet pants suit order. We sincerely apologize for the 8-week delay, the incomplete delivery (missing the top), and the lack of response to your refund request.
Unfortunately, we are unable to locate your specific order using your review ID. To fully investigate this issue and resolve it promptly, could you please contact our dedicated customer service team at [support@oyrosy.com]? When you reach out, kindly share your order number and any relevant details, and we will prioritize your case to address the missing item and your refund request immediately.
We value your trust and are committed to making this right for you. Thank you for your patience and understanding.
Oyrosy Team
2 orders both for a holiday
2 orders both for a holiday
Neither arrived in time or at all to date .. months. Totally awkward unresponsive customer support with no honest communication I sent them
I have requested refunds for both items that have not arrived before during or after the holiday they were ordered for. Instead I get emails saying basic contrived texts like do not worry .. order in on the way .. despite reminding them I wanted now so late in the diary I require an email
March 11, 2026
Unprompted review
Reply from Oyrosy
We are truly sorry for ruining your holiday plans with these missing orders and our unhelpful responses—this is completely unacceptable, and we take full responsibility.
We need your help to locate your account: please send an email to [support@oyrosy.com] with the name/email you used to place the orders, and we will immediately issue full refunds for both items. We promise to respond to your email within 24 hours and resolve this completely.
Thank you for giving us the chance to make this right.
Oyrosy Team
Oyrosy is very good supplier
Oyrosy is very good supplier. Their service is wonderful.
The quality is super good.
February 1, 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Love the style and quality of the…
Love the style and quality of the clothes!
March 12, 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
the great quality of the garment
the great quality of the garment, and the speed in which I received it.
March 4, 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Great Support Team
I ordered an adorable white denim jumpsuit in what turned out to be the wrong size. When I reached out to Oyrosy their support team got back to me very promptly. They asked me for more details and then helped me find another amazing jumpsuit, because sadly the other one was out of stock. They’re sending me the new and allowing me to keep the original one as a gift and hopefully if I lose some weight I can fit in that one as well! I really appreciated their kind, attentive and efficient support team! I would buy from them again in the future.
March 11, 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
That fact that you actually listen and…
That fact that you actually listen and investigate the problem
January 3, 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Fabrics more sumptuous than they looked.
March 11, 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
The experienc was actually much better…
The experienc was actually much better than I expected and the item turned out to be really cute. The quality is also good. I was a little leary at first but upon arrival I was pleased. I thank you for a really good product and for shipping in a timely manner. I would buy from you again.
February 26, 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
I am extremely impressed with Oyrosy
I am extremely impressed with Oyrosy! They are a classy company in every way-from their beautiful website to the pristine packaging and the high-quality clothing that arrives right at your door in a timely manner.
What really stands out is their customer service. If something isn’t quite right, they take care of it quickly and make sure you are 100% satisfied.
Oyrosy is a truly unique company, and I look forward to placing many more orders with them in the future. I’m hooked
March 6, 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Poor communication and very slow shipping
Poor communication and still waiting on my dress weeks later.
February 7, 2026
Unprompted review
Reply from Oyrosy
Hi Cathy, we're sorry to hear about the frustration with your order and the poor communication. We take this feedback very seriously. We've checked our system using the review ID you provided, but we couldn't locate any matching order. To help us find this quickly, could you please reach out to us via email with the email address you used to place the order and any order confirmation details you might have? This will allow us to locate your order, investigate the issues you've raised, and work with you to find a fair resolution.
Our email : support@oyrosy.com
Oyrosy Team
I bought a cute dress for a concert but…
I bought a cute dress for a concert but it took over 3 weeks so I coudn't wear it for that event. It was too big for me but the bust area was flat andthe fringe was all bent up and cheap looking. The quality of their dress is better than Temu even though the picture on both their websites are exactly the same! The fringe is better on Temu's dress and theirs was $20 and OYROSY owesme $108.39 and keeps saying they will send me a different item of my choice but I have sent them the link and their picture at least 5 times and AMY just keeps saying for me to send them a link! It is ridiculous! I reported them to my Credit Card Co.!!!
March 4, 2026
Unprompted review
Reply from Oyrosy
Dear Tamara, we sincerely apologize for the experience you've had with your recent purchase. We take your feedback very seriously. To help us find your order and address your concerns, please reach out to our dedicated support team at [support@oyrosy.com]. Kindly provide the email associated with your account, and we will prioritize your request.
Oyrosy Team
I ordered a dress ( bohemian chiffon)…
I ordered a dress ( bohemian chiffon) in January after many emails and trying to track i have had no luck in getting an expected delivery? I did have a very good experience with a coat I ordered last year that was one the small size. Oyrosy offered to make another one free of charge and not return the original. This arrived within a 2-3 week period. Why can’t I get the dress in the same frame time ? I will not risk buying again
March 4, 2026
Unprompted review
Reply from Oyrosy
We are truly sorry for the frustration caused by the delayed delivery of your dress. We understand how disappointing it is when an order does not arrive as expected, especially after your positive experience with us last year. We have processed a full refund for this order, and we are taking steps to improve our delivery timelines. Thank you for your feedback, as it helps us improve.
Oyrosy Team
The customer service was excellent and…
The customer service was excellent and fast when I needed help. I so appreciate that and immediately bought something else I’ll love.
February 28, 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
I had been shipped two of the grey…
I had been shipped two of the grey sweat pants and top I was able to work with someone within 48 hours. We resolved issue with kindness and understanding - thank you
February 3, 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
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